What is Queens University?
Queens University is a post-secondary institution located in Kingston, Ontario, Canada.
How do I log in to my Queens University account?
To log in to your Queens University account, visit the login page and enter your username and password. If you are having trouble logging in, contact the IT Support Centre for assistance.
What do I do if I forgot my Queens University password?
If you forget your Queens University password, you can reset it through the password reset tool. If you continue to experience difficulty, contact the IT Support Centre for assistance.
How do I access my Queens University email?
To access your Queens University email, visit the email login page and enter your username and password. If you are having trouble accessing your email, contact the IT Support Centre for assistance.
What is SOLUS?
SOLUS is the online student portal for Queens University, where students can access course registration, grades, financial information, and more.
How do I register for courses on SOLUS?
To register for courses on SOLUS, log in to the portal and navigate to the "Registration" tab. Select the courses you wish to enroll in and confirm your registration.
Why am I unable to access certain features on SOLUS, such as course registration?
If you are unable to access certain features on SOLUS, it may be due to a hold on your account. Check for any holds on your account and contact the appropriate department to resolve it.
What do I do if I am having trouble connecting to the Queens University Wi-Fi network?
If you are having trouble connecting to the Queens University Wi-Fi network, make sure you are in an area with good coverage and that you are entering your login information correctly. If the issue persists, contact the IT Support Centre for assistance.
How do I print on campus?
To print on campus, students can use the Queen's University secure printing system, which allows printing from personal devices or from public computers on campus.
I am having trouble with the secure printing system, what should I do?
If you are having trouble with the secure printing system, make sure you have the correct printer drivers installed and that your device is connected to the Queens University Wi-Fi network. If the issue persists, contact the IT Support Centre for assistance.
I am getting an "insufficient funds" error when trying to print, what does this mean?
The "insufficient funds" error means that you do not have enough money on your printing account to complete the print job. You can add funds to your account through the secure printing system website.
What should I do if I am having issues with my Queens University email?
If you are having issues with your Queens University email, first try clearing your browser's cache and cookies. If that does not resolve the issue, contact the IT Support Centre for assistance.
I am receiving a "mailbox full" error when trying to send an email, what should I do?
The "mailbox full" error means that your email inbox has reached its storage limit. You can free up space by deleting old emails or contact the IT Support Centre to request a larger storage limit.
How do I access Microsoft Office 365 as a Queens University student?
Queens University students have access to Microsoft Office 365 for free. To access it, visit the Office 365 login page and enter your Queens University email address and password.
I am having trouble accessing resources through the Queens University Virtual Private Network (VPN), what should I do?
If you are experiencing issues with the VPN, first try restarting your device and reconnecting. If the issue persists, contact the IT Support Centre for assistance.
What do I do if I am unable to access my timetable on SOLUS?
If you are unable to access your timetable on SOLUS, it may mean that your course registration has not yet been processed. Continue to check your timetable regularly, and if the issue persists, contact the appropriate department.
How do I change my password on SOLUS?
To change your password on SOLUS, visit the password reset tool and follow the prompts. There, you will be able to change your password to a new one.
Can I access Queens University resources from off-campus?
Yes, students can remotely access Queens University resources through the Virtual Private Network (VPN). Contact the IT Support Centre for assistance setting up the VPN.
Am I eligible for financial aid at Queens University?
Eligibility for financial aid varies for each student. Students can visit the Office of the University Registrar's website for more information on financial aid options and eligibility.
How do I pay my tuition and fees?
To pay tuition and fees, log in to SOLUS and click on the "Finances" tab. From there, you can view your balance and make a payment.
I am experiencing technical issues with my Queens University-issued laptop, what should I do?
If you are experiencing technical issues with your Queens University-issued laptop, contact the IT Support Centre for assistance. They may provide remote support or direct you to a technician for in-person assistance.
What do I do if I need to take a leave of absence from Queens University?
If you need to take a leave of absence from Queens University, contact the Office of the University Registrar to discuss your options and the process for taking a leave.
How do I get a student card?
To obtain a student card, visit the Queen's University Campus ID Office with a piece of government-issued photo identification.
What should I do if my Queens University student card is lost or stolen?
If you lose your student card or it is stolen, contact the Campus ID Office to report it. They can disable your card and issue a replacement for a fee.
How do I access online resources through the library website?
To access online resources through the Queens University library website, visit the website and log in with your Queen's NetID and password. If you encounter any issues, contact the library for assistance.
Can I extend my library loan period?
Yes, students can renew their borrowed items through their library account on the Queens University library website or by contacting the library directly.
What should I do if I am having trouble accessing a specific online resource through the library website?
If you are having trouble accessing a specific online resource, try clearing your browser's cache and cookies and restarting your device. If the issue persists, contact the library for assistance.
