What is raptive?
Raptive is a data management software designed for non-profits and social sector organizations.
How do I access raptive?
You can access raptive through the login page on your web browser.
Why can't I log in to raptive?
There may be several reasons why you are unable to log in, such as incorrect login details, internet connectivity issues, or a temporary system outage. Please make sure you are using the correct login information and try again later if the issue persists.
How do I reset my password for raptive?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions provided.
How do I add a new contact in raptive?
To add a new contact, go to the "Contacts" tab and click on the "New Contact" button. Fill in the necessary information and save your changes.
Why can't I see all my contacts in raptive?
If you are unable to view all your contacts, try adjusting the filters on the contacts page or contact your system administrator for assistance.
What is the usage limit for raptive?
The usage limit for raptive depends on your subscription plan. Please check with your organization's account administrator for more information.
How do I import data into raptive?
To import data, go to the "Data Import" tab and follow the instructions. You can also refer to the user guide for detailed steps.
Why am I getting an error while importing data into raptive?
There could be various reasons for this error, such as incorrect data format or missing required fields. Please review the error message and refer to the user guide for troubleshooting tips.
How do I export data from raptive?
To export data, go to the "Data Export" tab and select the data you want to export. Follow the instructions to complete the process.
What are tags in raptive?
Tags are labels that can be used to categorize and group contacts for better organization and segmentation.
How do I create tags in raptive?
To create tags, go to the "Tags" tab and click on "New Tag." Give your tag a name and click "Save."
How can I change the language in raptive?
To change the language, go to the "Settings" tab and select your preferred language from the drop-down menu. Click "Save" to apply the changes.
How do I delete a contact in raptive?
To delete a contact, go to the "Contacts" tab and select the contact you want to delete. Click on "Delete" and confirm the action.
Can I undo a delete action in raptive?
No, once a contact is deleted, the action cannot be undone. Please use caution when deleting contacts.
How do I create a new report in raptive?
To create a new report, go to the "Reports" tab and click on "New Report." Select the type of report you want to create and follow the instructions.
Why is my report not showing any data in raptive?
This could be due to incorrect filters or data not being entered into the system. Please review your filters and data entry to ensure accurate results.
How do I share a report with my team in raptive?
To share a report, go to the "Reports" tab and select the report you want to share. Click on the "Share" button and follow the steps to invite team members to access the report.
Can I make changes to a shared report in raptive?
Only the owner of the report can make changes to a shared report. However, team members with access can view the updates in real-time.
How do I troubleshoot general system issues in raptive?
You can troubleshoot general system issues by clearing your browser cache and cookies, checking your internet connection, and making sure your browser is up to date. If the problem persists, please contact your system administrator.
Is there a mobile app for raptive?
Yes, there is a mobile app for raptive available for iOS and Android devices. You can download it from the respective app stores.
How do I get technical support for raptive?
You can reach out to our technical support team by submitting a support ticket through the "Help" tab or by emailing [insert support email address here].
How do I upgrade my subscription plan for raptive?
To upgrade your subscription plan, go to the "Settings" tab and click on "Subscription." Select the plan you want to upgrade to and follow the instructions to complete the upgrade process.
How can I get training on using raptive?
You can access our comprehensive user guide and video tutorials from the "Help" tab. We also offer training sessions for new users. Please contact our support team for more information.
Can I customize the fields and layout in raptive?
Yes, you can customize the fields and layout to fit your organization's specific needs. Please refer to the user guide for instructions on how to do so.
How do I cancel my raptive subscription?
To cancel your subscription, go to the "Settings" tab and click on "Subscription." Select the "Cancel Subscription" option and follow the instructions provided.
What is raptive's data security policy?
Raptive takes data security seriously and follows industry best practices to ensure the safety and privacy of your data. You can read more about our data security policy in our Terms of Use.
How often is raptive updated?
Raptive is updated regularly to improve performance, fix bugs, and add new features. We strive to provide our users with the best experience possible.
