What is RATP?
RATP (Rgie Autonome des Transports Parisiens) is the public transportation system in Paris, France.
How do I purchase a ticket for RATP?
You can purchase a ticket at the ticket machines located in stations or through the RATP mobile app.
Can I use my credit or debit card to purchase a ticket?
Yes, you can use a credit or debit card at the ticket machines.
What types of tickets are available for RATP?
There are single ride tickets, day passes, and weekly or monthly passes available for RATP.
How do I use my ticket on RATP?
Simply validate your ticket at the entrance of the station before boarding.
Why is my ticket not working at the turnstile?
Your ticket may not be valid or may have been demagnetized. Please purchase a new ticket.
Can I get a refund on my unused ticket?
No, RATP tickets are non-refundable.
How do I transfer between different lines on RATP?
You can transfer for free within 1.5 hours with a valid ticket.
Why is my train delayed?
Train delays can occur due to various reasons such as technical issues, weather conditions, or strikes. You can check for any disruptions on the RATP website or mobile app.
How do I report a lost item on RATP?
You can report a lost item to the RATP Lost and Found service by filling out an online form or by contacting them directly.
Can I bring my bike on RATP?
Bikes are allowed on RATP outside of rush hour times, but they must be folded and placed in a carrying case.
Are there elevators or escalators in every station for accessibility?
Unfortunately, not all stations have elevators or escalators. You can check for accessibility options on the RATP website or mobile app.
How do I file a complaint or give feedback to RATP?
You can submit a complaint or give feedback through the RATP contact form on their website.
Why is my bus or train not stopping at my requested stop?
Due to traffic or construction, buses and trains may deviate from their usual route. Please check with the driver for any detours.
Can I bring my pet on RATP?
Small pets in carriers are allowed on RATP, but larger pets are not permitted except for guide dogs.
What do I do if I've been overcharged on my ticket?
Please contact RATP customer service for assistance with overcharged fares.
How do I access the RATP Wi-Fi?
The Wi-Fi connection for RATP can be accessed by connecting to the "WIFI RATP" network and following the prompts.
Can I use RATP tickets on other modes of transportation?
RATP tickets can be used on buses, metro, and RER (regional train network) within Paris, but not on other modes of transportation such as taxis or Vlib' bikes.
Why is my RATP ticket not working for the RER?
RER trains run outside of Paris and require a different ticket than the one used for RATP. Please purchase an RER ticket before boarding.
What do I do if I witness suspicious activity on RATP?
Please notify the RATP emergency hotline by calling 3117 or speaking to a RATP agent.
How do I know which line or station to take for my destination?
You can plan your trip using the RATP journey planner on their website or mobile app.
Can I purchase RATP tickets from other vendors besides ticket machines?
Yes, you can purchase tickets from tobacco shops or tabacs which have a "RATP tickets sold here" sign.
Why is my RATP mobile app not working?
Please make sure your app and phone are up to date, and try restarting the app or your phone. If the issue persists, you can contact RATP customer service for assistance.
Can I use my RATP tickets to visit Disneyland Paris?
No, RATP tickets cannot be used for transportation to Disneyland Paris. You will need to purchase a separate ticket for that destination.
How do I know if my train or metro line is operating during strikes?
You can check for any disruptions or changes to schedules on the RATP website or mobile app. You can also follow RATP on social media for updates.
Where can I find information on the current fares for RATP?
You can find information on fares on the RATP website or at any ticket machine in stations.
What do I do if I encounter a broken ticket machine at a station?
Please use a different machine or purchase a ticket from a vendor at a tabac. If there are no other options, you can buy a ticket onboard the bus or at the next station.
