Rec Room FAQ

Answers to your most common questions about Recroom.

Quick, simple, and helpful information at a glance.

What is Rec Room?
Rec Room is a virtual reality platform where users can create and play games, socialize with others, and explore different virtual environments.
How do I download Rec Room?
You can download Rec Room for free on Oculus, Steam, PlayStation, and iOS devices.
Why can't I sign up for a Rec Room account?
You may be experiencing technical issues, try clearing your browser's cache and cookies and make sure you have a stable internet connection.
How do I create a new game in Rec Room?
To create a game in Rec Room, click the "Create" button on the main menu, select a room type and customize the settings.
What should I do if I am experiencing lag while playing Rec Room?
You can try adjusting your graphics settings, closing any background apps or programs, or using a wired internet connection instead of wireless.
Why am I unable to join a friend's game in Rec Room?
Your friend's game may be full, try joining when someone leaves or have your friend send you a direct invite.
How can I report a player for inappropriate behavior in Rec Room?
You can report a player by clicking on their name in the game and selecting "Report."
What is the Rec Center?
The Rec Center is the main hub in Rec Room where players can socialize, participate in activities, and access their dorm room.
Why are my in-app purchases not showing up in Rec Room?
It may take a few minutes for your purchases to appear in the game, try restarting the app or contacting Rec Room support for assistance.
How do I change my appearance in Rec Room?
You can change your appearance by going to the "Customize" section in the main menu and selecting different items to wear.
Why am I unable to hear other players in Rec Room?
Check your audio settings in the game and on your device to make sure the microphone is not muted or set to a low volume.
Can I play Rec Room without virtual reality?
Yes, Rec Room offers a screen mode option for players without virtual reality equipment.
How do I report a bug in Rec Room?
You can report a bug by going to the "Help" section in the main menu and selecting "Bug Report."
Why am I getting an error message when I try to join a game in Rec Room?
You may be experiencing an issue with the game server, try joining a different game or contacting Rec Room support for assistance.
How can I change my username in Rec Room?
You can change your username by going to your profile in the game and selecting "Edit."
Why am I experiencing crashes while playing Rec Room?
Make sure your device meets the minimum system requirements for Rec Room and try updating your graphics drivers.
How do I invite friends to play Rec Room with me?
You can invite friends by sending them a direct invite or sharing a game invite code.
Why does my game keep freezing in the middle of a match in Rec Room?
This could be caused by a poor internet connection, try restarting your router or playing on a different network.
How can I get a refund for an in-game purchase in Rec Room?
All in-game purchases in Rec Room are non-refundable, but you can contact Rec Room support for assistance.
Why am I unable to pick up objects in Rec Room?
This could be caused by tracking issues with your virtual reality equipment, try recalibrating your equipment or contacting Rec Room support for assistance.
How do I add friends on Rec Room?
You can add friends by searching for their username in the game, clicking on their profile, and selecting "Add Friend."
Why am I unable to access certain rooms in Rec Room?
Some rooms may have age restrictions or may only be accessible to certain membership tiers. Check the room details or contact Rec Room support for more information.
How can I change my privacy settings in Rec Room?
You can change your privacy settings by clicking on your profile in the game, selecting "Edit," and adjusting the settings under "Advanced Options."
How do I change my in-game controls in Rec Room?
You can change your controls in the "Settings" section of the main menu, under "Controls."
Why is my friend's voice not coming through clearly in Rec Room?
Your friend's microphone may be experiencing technical issues, try asking them to check their settings or try a different communication method.
How do I turn off push notifications in Rec Room?
You can turn off push notifications by going to "Settings" in the game, selecting "Notifications," and toggling off the notifications you do not want to receive.
Why am I unable to access the Maker Pen in Rec Room?
You need to complete the "Rec Room Basics" tutorial to access the Maker Pen. If you have already done so, try restarting the game or contacting Rec Room support for assistance.
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