Redfin FAQ

Answers to your most common questions about Redfin.

Quick, simple, and helpful information at a glance.

What is Redfin?
Redfin is a real estate brokerage company that allows users to search for and buy or sell homes.
How do I sign up for a Redfin account?
To sign up for a Redfin account, simply click on the Sign In button on the top right corner of the homepage and follow the prompts to create an account.
I am having trouble signing in to my Redfin account. What should I do?
If you are having trouble signing in, you can reset your password by clicking on the Forgot password? link on the sign-in page. If that does not work, you can contact Redfins customer support for further assistance.
I am not receiving emails from Redfin. What could be the problem?
Check your email settings to make sure emails from Redfin are not being automatically sent to your spam or junk folder. If the issue persists, you can contact Redfins customer support for assistance.
Can I use Redfin to search for homes in a specific location?
Yes, you can search for homes in a specific location by entering the desired location in the search bar on Redfins homepage.
How accurate are Redfins home value estimates?
Redfins home value estimates are based on various data sources and are updated daily. However, they are not always 100% accurate and should be used as a starting point for understanding a homes potential value.
I am not able to schedule a tour for a home on Redfin. Why is that?
Some homeowners may choose not to allow tours for their listed homes. If you are unable to schedule a tour for a specific home, it is possible that the homeowner has not made tours available.
Can I negotiate the price of a home with the seller through Redfin?
Redfin allows users to submit offers for homes through their platform, but negotiations will ultimately be between the buyer and seller.
I am unable to upload photos of my home to the Redfin listing. What should I do?
Make sure the photos you are trying to upload meet Redfins requirements for size and format. If the issue persists, you can contact Redfins customer support for assistance.
I am interested in a home that is already under contract on Redfin. Can I still make an offer?
No, once a home is under contract, it is no longer accepting offers. You can contact the listing agent for updates on the status of the home.
What should I do if I find incorrect information on a home listing on Redfin?
You can use the Report a Problem button on a listings page to report any incorrect information to Redfin.
Is there a fee for using Redfins services?
Redfin does not charge a fee for using their website or for buyer representation. However, there may be fees associated with using their mortgage and title services.
Can I save my searches and receive notifications for new listings on Redfin?
Yes, you can save your searches and set up email alerts to receive notifications for new listings that match your criteria.
I am a seller and my home is listed on Redfin, but I do not want it to be publicly displayed. How can I remove it?
You can contact Redfins customer support to request the removal of your home listing from their website.
I am unable to access certain features on Redfins website. What could be the problem?
Make sure you are using a supported browser and that your browsers settings allow for cookies and JavaScript. If the issue persists, you can contact Redfins customer support for assistance.
I am not able to add a home to my favorites list on Redfin. Why is that?
Make sure you are signed in to your Redfin account. If you are, try clearing your cookies and cache and restarting your browser.
How can I contact a Redfin agent for assistance?
You can find contact information for a Redfin agent by clicking on the agents profile on a listing or by going to the Agents page on Redfins website.
Can I use Redfin for a home search outside of the United States?
No, Redfin currently only operates in the United States and Canada.
I am not able to see all the photos of a home on Redfin. Why is that?
Some homeowners may choose to keep certain photos of their home private. You can contact the listing agent for more information on the available photos.
How can I leave a review for a Redfin agent?
You can leave a review by going to the agents profile page and clicking on the Write a Review button.
I am having trouble applying for a mortgage on Redfins website. What should I do?
Make sure you are using a supported browser and that your browsers settings allow for cookies and JavaScript. If the issue persists, you can contact Redfins mortgage team for assistance.
Is it required to use a Redfin agent when buying or selling a home through their platform?
No, it is not required to use a Redfin agent. You can choose to use another agent or represent yourself in the buying or selling process.
I am interested in a home that has multiple offers. What should I do?
You can still submit an offer on a home with multiple offers, but keep in mind that the seller will ultimately decide which offer to accept.
Can I search for rental properties on Redfin?
No, Redfin does not currently have a feature for searching for rental properties.
I accidentally unsubscribed from Redfins emails. How can I resubscribe?
To resubscribe to Redfins emails, you can go to your account settings and adjust your email preferences.
How can I learn more about buying or selling a home on Redfin?
You can visit Redfin's " Buying " section for tips and resources on buying a home and their " Selling " section for tips on selling a home.
What should I do if I experience a technical issue on Redfins website?
If you experience a technical issue, you can contact Redfins customer support for assistance. You can also try clearing your cookies and cache and restarting your browser.
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