How do I purchase tickets on Renfe's website?
To purchase tickets on Renfe's website, you can follow these steps: 1) Go to www.renfe.com, 2) Enter your travel details (origin, destination, date, etc.), 3) Select your preferred train and seat, 4) Enter your personal and payment information, and 5) Confirm your purchase.
Why can't I find my specific train on Renfe's website?
There could be several reasons for this. The train might be fully booked, canceled, or not available for purchase yet. We recommend checking back at a later time or considering alternative travel options.
How can I cancel or change my Renfe ticket?
You can cancel or change your Renfe ticket online by accessing your booking on the website and following the specific cancellation or modification instructions for your ticket. Please note that fees and restrictions may apply.
What should I do if I don't receive my Renfe e-ticket?
If you don't receive your Renfe e-ticket after completing your purchase, please check your spam/junk folder. If you still can't find it, you can request a ticket reissue by emailing [email protected] with your booking details.
What is the Renfe ticket refund policy?
The refund policy for Renfe tickets depends on the type of ticket purchased. Most tickets are non-refundable, but you may be able to get a partial refund if you cancel before the travel date. We recommend checking the specific refund policy for your ticket or contacting Renfe directly.
Why am I getting an error message when trying to make a payment?
This could be due to an issue with your payment method, internet connection, or Renfe's website. We suggest trying again with a different payment method or contacting your bank to ensure the transaction was not blocked for any reason.
Can I change my seat reservation on Renfe?
Yes, you can change your seat reservation on Renfe, subject to availability and any applicable fees. You can do this through the "Manage Your Booking" section on Renfe's website.
What is a "Promo" ticket on Renfe?
A "Promo" ticket is a discounted fare on Renfe, available at a lower price than the standard fare. These tickets often have restrictions, such as no changes or refunds allowed. We recommend checking the specific conditions before purchasing a Promo ticket.
What is the baggage allowance on Renfe trains?
Renfe allows each passenger to bring one free piece of carry-on luggage and up to three pieces of checked baggage. Restrictions may apply, so we suggest checking Renfe's baggage policy for more details.
How can I retrieve my forgotten Renfe password?
If you forget your Renfe password, you can click on the "Forgot your password?" link on the login page and follow the instructions to reset it. You will need access to the email associated with your Renfe account.
What is a "Trenhotel" on Renfe?
A "Trenhotel" is a long-distance train operated by Renfe, with sleeping accommodations and dining options. These trains are available on select routes, and reservations are required.
Can I travel with pets on Renfe?
Yes, small pets are allowed on Renfe trains, but they must be placed in a carrier or cage and kept under the seat. Larger dogs must wear a muzzle and be kept in a designated area of the train. Additional fees may apply.
What should I do if I miss my Renfe train?
If you miss your Renfe train due to reasons outside of your control, such as a delayed flight, you can request a ticket exchange or refund by contacting Renfe's customer support.
Is there Wi-Fi available on Renfe trains?
Some Renfe trains offer Wi-Fi, but it is not guaranteed on all trains. You can check the specific amenities for your train on Renfe's website before booking.
Why am I unable to book a ticket on Renfe's website?
This could be due to technical issues on Renfe's website or a temporary unavailability of certain trains or routes. We recommend trying again later or contacting Renfe for assistance.
What should I do if I receive an error message during the booking process?
If you encounter an error message while booking, try refreshing the page and trying again. If the issue persists, you can contact Renfe's customer support for assistance.
How do I print my Renfe ticket?
If you have an e-ticket, you can print it by accessing your booking on Renfe's website and clicking on the "Print Ticket" option. If you have a paper ticket, it will be mailed to your registered address.
What is a "Tarjeta Plus" on Renfe?
A "Tarjeta Plus" is a loyalty program offered by Renfe where you can earn points for each purchase and redeem them for future discounts or free tickets. More information can be found on Renfe's website.
Can I change the name on my Renfe ticket?
No, the name on a Renfe ticket cannot be changed once it has been booked. If you need to transfer the ticket to someone else, you will need to cancel it and purchase a new one.
How can I contact Renfe customer support?
You can contact Renfe customer support by phone, email, or through their online chat on their website. More information can be found on Renfe's website.
What should I do if my train is delayed on Renfe?
If your train is delayed, you can contact Renfe customer support for assistance or check the status of your train on their website or through their app.
Why is my credit card payment on Renfe being declined?
This could be due to insufficient funds, an incorrect card number or expiration date, or your bank flagging the transaction as suspicious. We recommend checking the information entered and contacting your bank for more information.
How can I get a VAT invoice for my Renfe ticket?
You can request a VAT invoice for your Renfe ticket by contacting Renfe's customer support via email, phone, or online chat. You will need your booking details and personal information for the invoice.
Can I use my Renfe ticket for a different train than the one I booked?
No, your Renfe ticket is only valid for the train and time specified on the ticket. If you need to change your train, you will need to purchase a new ticket or make modifications through Renfe's website.
How can I become a Renfe member?
You can become a Renfe member by signing up for their loyalty program, "Tarjeta Plus." You can do this through their website or app. More information can be found on Renfe's website.
