What is RESTENA?
RESTENA is the Research and Education Network of Luxembourg, providing high-speed internet connectivity and services to the academic and research communities in Luxembourg.
How do I connect to the RESTENA network?
You can connect to RESTENA through your university or research institution's network. Contact your IT department for assistance in setting up the connection.
What should I do if I am experiencing slow internet speeds while connected to RESTENA?
Check your internet connection and ensure that your device is connected to the correct network. If the issue persists, contact your IT department for further assistance.
I am unable to access a certain website through RESTENA. What could be the issue?
It is possible that the website is blocked by RESTENA's content filtering system. Contact your IT department for clarification and possible solutions.
Why does my VPN connection drop when using RESTENA?
This could be due to a compatibility issue with the VPN and RESTENA's network. Contact your VPN provider for assistance in resolving the issue.
Can I use RESTENA for personal use?
No, RESTENA is exclusively for academic and research purposes and should not be used for personal activities.
How do I report an issue with the RESTENA network?
You can report any issues to your IT department or directly to RESTENA's support team through their website or email.
Why am I unable to access certain online resources through RESTENA?
It is possible that the online resource has restrictions on access to academic or institutional networks. Contact your IT department for assistance in accessing the resource.
Can I use RESTENA on multiple devices simultaneously?
Yes, you can connect multiple devices to RESTENA, but do not share your login credentials with others.
My device is connected to RESTENA, but I am unable to access the internet. What should I do?
Check your device's network settings and ensure that the DNS server is set to automatic. If the issue persists, contact your IT department for assistance.
Why am I receiving a security warning when trying to access a website through RESTENA?
This could be due to an untrusted security certificate on the website. Contact your IT department for advice on how to proceed.
Can I use RESTENA to download large files?
Yes, but please be mindful of the network's bandwidth and refrain from any excessive or unauthorized downloads.
How often should I change my password for RESTENA?
It is recommended to change your password every 90 days for better security.
I am a visiting researcher. Can I access RESTENA's network?
Yes, but you will need to request a temporary guest account from your host institution's IT department.
Why am I being prompted to enter a username and password when connecting to the RESTENA network?
This is a security measure to ensure that only approved users have access to the network. Enter your credentials provided by your IT department to log in.
Can I use RESTENA for online gaming?
No, RESTENA is not suited for online gaming due to its focus on academic and research activities.
Is there a limit on the amount of data I can transfer through RESTENA?
Yes, RESTENA has a fair usage policy in place to ensure equal access for all users. Excessive data usage may result in temporary restrictions.
What should I do if I receive a message saying I have reached my data transfer limit?
Contact your IT department for assistance in resolving the issue.
My connection to RESTENA keeps dropping. What could be causing this?
There could be various reasons for a dropped connection, such as network issues or incorrect settings on your device. Contact your IT department for assistance in troubleshooting the issue.
Why am I unable to print from my device while connected to RESTENA?
This could be due to compatibility issues with network printers and RESTENA. Contact your IT department for assistance in setting up the printer.
I am getting an error message saying "DNS server not found" when trying to access a website through RESTENA. What should I do?
Check your device's network settings and ensure that the DNS server is set to automatic. If the issue persists, contact your IT department for assistance.
Why am I being asked to provide a secondary login when accessing RESTENA on my mobile device?
This could be due to the secondary authentication system in place for extra security measures. Contact your IT department for assistance in setting up the secondary login.
Who should I contact for technical support with RESTENA?
Contact your IT department for any technical issues with RESTENA. They will be able to assist you or direct you to the appropriate support team.
Can I use my own router or modem with RESTENA?
No, RESTENA does not allow personal routers or modems to be connected to the network for security reasons.
Is there a way to test my internet speed while connected to RESTENA?
Yes, you can use a speed testing website or app to check your internet speed. However, keep in mind that the results may vary based on your location and network traffic.
Can I access RESTENA from anywhere outside of Luxembourg?
No, RESTENA's network is only available within Luxembourg and cannot be accessed outside of the country.
Why am I receiving an error message saying "unauthorized access" when trying to log in to RESTENA?
This could be due to incorrect login credentials or your account may be inactive. Contact your IT department for assistance in resolving the issue.
