Why can't I access my Revolut account?
There could be several reasons for this, such as incorrect login details, a temporary system issue, or your account could be locked. Please try resetting your password and if the issue persists, contact Revolut customer support for further assistance.
I have received a "Revolut Account Suspended" message. What does this mean?
This message means that your account has been temporarily suspended due to security reasons. Please contact Revolut customer support for more information on how to resolve this issue.
I am unable to load funds onto my Revolut card. What should I do?
First, check if your linked bank account has enough funds to complete the transaction. If the issue persists, please contact Revolut customer support for further assistance.
Why isn't my Revolut card working when trying to make a purchase?
There could be a few reasons for this, such as technical issues on the merchant's end, insufficient funds on your Revolut account, or a declined transaction. Please check if any of these apply and contact Revolut customer support if the issue continues.
I keep receiving a "Card Declined" error message. What should I do?
This error message usually appears when there are insufficient funds in your Revolut account to complete a transaction. Please check your account balance and top up if needed.
I am unable to link my bank account to my Revolut account. Why is this?
This issue could occur due to a mismatch in the account holder's name or account details. Please double-check the information entered and contact your bank if the issue persists.
I have received a "Transaction Limit Exceeded" error message. What does this mean?
Revolut has daily and monthly transaction limits for security reasons. If you have reached these limits, you will receive this error message. Please wait for the next day or month to resume your transactions.
Why is my Revolut card not working abroad?
Your card may not work abroad if you have not enabled international payments in your Revolut account. Please go to your profile settings and make sure this option is turned on. If the issue continues, contact Revolut customer support.
What should I do if I have forgotten my Revolut PIN?
You can reset your PIN by going to the 'Cards' tab in the Revolut app and selecting the 'Reset PIN' option.
I have received an "Account Under Review" message. What does this mean?
This message means that Revolut is reviewing your account to ensure the security of your funds and account. Please contact Revolut customer support for more information on how to resolve this issue.
How do I add a beneficiary in my Revolut account?
You can add a beneficiary by going to the 'Payments' tab in the Revolut app and selecting the 'Add New Beneficiary' option. You will need to enter the recipient's information and confirm it before adding them as a beneficiary.
Why is my Revolut card not working at an ATM?
This issue could occur due to insufficient funds in your Revolut account or a technical issue with the particular ATM. Please try another ATM or contact Revolut customer support for further assistance.
What should I do if my card has been lost or stolen?
You should immediately freeze your card in the Revolut app and contact customer support to report the loss or theft. Your card will then be cancelled, and you can order a replacement.
How do I report a fraudulent transaction on my Revolut account?
If you notice any unauthorized transactions on your Revolut account, you can report it to customer support immediately. They will investigate the issue and take appropriate action.
Can I use my Revolut card for contactless payments?
Yes, you can use your Revolut card for contactless payments if it has the contactless symbol on it and you have enabled the contactless feature in your Revolut account.
How do I change my PIN for my Revolut card?
You can change your PIN by going to the 'Cards' tab in the Revolut app and selecting the 'Change PIN' option. You will need to enter your current PIN and then set a new one.
Why is my transaction showing as "pending" in my Revolut account?
"Pending" transactions usually mean that the transaction is being processed and will be completed shortly. If the transaction remains in this state for an extended period, please contact Revolut customer support.
Can I use my Revolut card for online purchases?
Yes, you can use your Revolut card for online purchases as long as you have enough funds to cover the transaction.
How do I change the currency on my Revolut account?
Unfortunately, you cannot change the primary currency of your Revolut account once it has been set. However, you can add and hold multiple currencies in your account and switch between them when needed.
Why am I unable to make a payment with my virtual Revolut card?
This issue could occur due to security reasons if the transaction exceeds your daily or monthly spending limit. Please contact Revolut customer support for further assistance.
Can I use my Revolut card for ATM withdrawals?
Yes, you can use your Revolut card for ATM withdrawals, but there may be fees associated with it, depending on your account plan. Please refer to Revolut's website for more information on fees and limits.
Why is my Revolut app not working properly?
This issue could occur due to a temporary system error. Please try closing and reopening the app and if the issue persists, contact Revolut customer support for further assistance.
How do I order a physical Revolut card?
You can order a physical Revolut card by going to the 'Cards' tab in the app and selecting the 'Order New Card' option. Keep in mind that there may be a fee associated with ordering a physical card, depending on your account plan.
Why hasn't my Revolut card arrived yet?
If it has been more than 10 business days since you ordered your physical Revolut card, please contact Revolut customer support to inquire about its status or request a replacement.
How do I close my Revolut account?
You can close your Revolut account by going to the 'Profile' tab in the app and selecting the 'Close Account' option. Keep in mind that this is a permanent decision and cannot be undone, so please make sure you are certain before proceeding.
