Rocket League FAQ

Answers to your most common questions about Rocketleague.

Quick, simple, and helpful information at a glance.

Why does my game crash when I launch rocketleague?
This could be due to outdated drivers or corrupted game files. Try updating your drivers and verifying the game files through the game launcher.
My game freezes during gameplay. What can I do?
This could be due to overheating or high system requirements. Try closing any background programs and making sure your system meets the game's requirements.
Why am I experiencing lag or slow performance in rocketleague?
This could be due to a poor internet connection or system resources. Try connecting to a stable internet connection and closing any unnecessary programs running in the background.
I'm getting an error message that says "Failed to synchronize save data." What does this mean?
This means there is an issue with syncing your game saves to the cloud. Try restarting the game or re-syncing your saves through the game launcher.
My game shows a black screen or crashes on startup. How can I fix this?
This could be due to outdated graphics drivers or corrupted game files. Try updating your drivers and verifying the game files through the game launcher.
The game is not recognizing my controller. What should I do?
This could be due to outdated or incompatible controller drivers. Try updating your controller's drivers or using a different controller.
I received a message that says "Error connecting to game servers." How can I connect to the servers?
This could be due to a server outage or internet connection issues. Try checking the game's social media pages for any server updates and making sure your internet is stable.
My game is stuck on the "Connecting to game servers" screen. How do I fix this?
This could be due to a connection issue or server maintenance. Try restarting your internet router and checking the game's social media pages for any server updates.
I'm getting an error message that says "Server not responding." What's causing this?
This could be due to a server outage or internet connection issues. Try checking the game's social media pages for any server updates and making sure your internet is stable.
I'm experiencing long queue times when trying to find a match. Is there a solution?
This could be due to a low player population in your region or a high rank discrepancy. Try changing your matchmaking settings or playing during peak hours.
Why am I unable to connect to a friend's party or match in the game?
This could be due to a connection issue or server problems. Try checking your internet connection and the game's social media pages for any server updates.
I received an error message that says "Server full, please try again." How can I join the server?
This means the server is at maximum capacity and you will need to wait until someone leaves before you can join.
I'm experiencing frequent disconnections from the game. How can I fix this?
This could be due to a poor internet connection or server issues. Try restarting your router and checking the game's social media pages for any server updates.
My game is not launching on Steam. What should I do?
This could be due to a Steam client issue or corrupted game files. Try restarting the Steam client and verifying the game files through the game launcher.
I'm getting an error message that says "Unable to connect to game services." How can I fix this?
This could be due to a server outage or internet connection issues. Try checking the game's social media pages for any server updates and making sure your internet is stable.
I'm experiencing audio issues in the game. What can I do to fix them?
This could be due to outdated audio drivers or conflicting programs. Try updating your audio drivers and closing any unnecessary programs running in the background.
The game is not saving my progress. How can I ensure my progress is saved?
This could be due to a syncing issue or corrupted game files. Try checking your internet connection and verifying the game files through the game launcher.
I received an error message that says "Insufficient video memory detected." What does this mean?
This means your computer does not have enough dedicated video memory to run the game. Try closing any background programs and lowering the graphics settings in the game.
I'm unable to make any changes to my account settings. How can I fix this?
This could be due to a server issue or a temporary bug. Try restarting the game or waiting for the issue to be resolved by the developers.
My game is not recognizing my gamepad or controller. How can I fix this?
This could be due to outdated or incompatible controller drivers. Try updating your controller's drivers or using a different controller.
I'm experiencing random crashes while playing rocketleague. What could be causing this?
This could be due to outdated graphics drivers or corrupted game files. Try updating your drivers and verifying the game files through the game launcher.
I want to report a bug or issue in the game. How can I do this?
You can report any bugs or issues through the game's official support page or forums. Make sure to include as much information and details as possible to help the developers troubleshoot.
I accidentally purchased an item in the game. Can I get a refund?
Unfortunately, all purchases in the game are final and cannot be refunded. Make sure to double check before making any purchases.
Is rocketleague a free-to-play game?
No, rocketleague is a paid game that can be purchased on various platforms such as Steam, PlayStation, Xbox, and Nintendo Switch.
Can I play cross-platform with my friends who have the game on a different platform?
Yes, rocketleague supports cross-platform play between specific platforms. Check the game's official website for a list of supported platforms.
Does rocketleague have a single-player or offline mode?
Yes, the game has a single-player offline mode where you can play against bots or complete challenges.
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