What is RocketRez?
RocketRez is a cloud-based software designed for ticketing, reservations, and operations for tour and activity businesses.
How do I access RocketRez?
You can access RocketRez by logging into your account on the RocketRez website or through the mobile app.
What if I forget my RocketRez login information?
If you forget your login information, you can click on the Forgot Password link on the login page or contact RocketRez customer support for assistance.
How do I set up my ticketing and reservation system on RocketRez?
You can set up your ticketing and reservation system on RocketRez by following the step-by-step guide provided in the RocketRez Help Center or by contacting customer support for assistance.
Can I customize my ticketing and reservation system on RocketRez?
Yes, you can customize your ticketing and reservation system on RocketRez to suit your specific business needs.
How do I add new products or services to my ticketing and reservation system?
To add new products or services, go to the Products tab on your RocketRez account and click on Add New Product.
How do I process a refund for a ticket or reservation?
To process a refund, go to the Sales tab on your RocketRez account and click on Refund. Follow the prompts to complete the refund process.
What payment methods does RocketRez support?
RocketRez supports various payment methods such as credit card, online payment, and gift cards.
How do I integrate my payment gateway with RocketRez?
To integrate your payment gateway, go to the Settings tab on your RocketRez account and click on Payment Gateways. Follow the instructions to integrate your preferred payment gateway.
Can I track my sales and revenue using RocketRez?
Yes, RocketRez provides detailed reporting and analytics to track your sales and revenue performance.
How do I manage my bookings and reservations on RocketRez?
You can manage your bookings and reservations by going to the Bookings tab on your RocketRez account and using the filters and search function to view and manage your bookings.
What languages does RocketRez support?
RocketRez supports various languages such as English, Spanish, French, and German.
Is there a mobile app for RocketRez?
Yes, there is a mobile app for RocketRez available for both iOS and Android devices.
How do I update my contact information on RocketRez?
To update your contact information, go to the Settings tab on your RocketRez account and click on Profile. Make the necessary changes and click Save.
Can I assign different access levels to my staff members on RocketRez?
Yes, you can assign different access levels to your staff members on RocketRez to control their access to specific features and information.
How do I troubleshoot technical issues with RocketRez?
If you encounter any technical issues, please contact RocketRez customer support for assistance.
What should I do if I receive an error message while using RocketRez?
If you receive an error message, try refreshing the page or clearing your browsers cache. If the issue persists, please contact customer support for further assistance.
How often is RocketRez updated?
RocketRez is updated regularly to provide the best user experience and address any issues and bugs.
Can I import data from my old ticketing system into RocketRez?
Yes, you can import data from your old system into RocketRez using the import tool. Refer to the RocketRez Help Center for detailed instructions.
How do I cancel a booking or reservation made on RocketRez?
To cancel a booking, go to the Bookings tab on your RocketRez account and click on the booking you wish to cancel. Click Cancel Booking and follow the prompts to complete the cancellation.
Does RocketRez provide customer support?
Yes, RocketRez offers 24/7 customer support via email, phone, and live chat.
Can I access RocketRez on multiple devices simultaneously?
Yes, you can access RocketRez on multiple devices at the same time without any issues.
Does RocketRez have a free trial?
Yes, RocketRez offers a free trial for new users to test out the software before committing to a paid subscription.
How do I upgrade or downgrade my RocketRez subscription plan?
To upgrade or downgrade your subscription plan, go to the Billing tab on your RocketRez account and click on Change Subscription. Follow the prompts to make the necessary changes.
Is there a limit on the number of users that can access my RocketRez account?
No, there is no limit on the number of users that can access your RocketRez account. However, your subscription plan may have a limit on the number of users, so please check your plan details.
What if I have a question or issue that is not addressed in this FAQ?
If you have a question or issue that is not addressed in this FAQ, please contact RocketRez customer support for assistance.
