RTVE FAQ

Answers to your most common questions about Rtve.

Quick, simple, and helpful information at a glance.

What is rtve?
Rtve (Radiotelevisin Espaola) is the national public broadcasting company of Spain, providing television and radio programming.
How do I access rtve?
Rtve can be accessed through its website (www.rtve.es), as well as through its apps for mobile devices.
Why am I getting an error message when trying to access rtve?
There could be various reasons for this. It could be due to technical issues on the website or app, or there may be an issue with your internet connection. Try refreshing the page or restarting the app, and if the problem persists, contact rtve support.
Why do some videos on rtve not play?
This could be due to licensing restrictions or technical issues. Make sure you are accessing the videos from a supported country and try clearing your browser's cache and cookies.
Can I watch rtve outside of Spain?
Some rtve content is available globally, but certain programs may be restricted to viewers in Spain due to licensing agreements.
How do I change the language on rtve?
The language can be changed by clicking on the language option on the top right corner of the website or app. English is not currently available as a language option.
Why is the video quality poor on rtve?
The video quality may be affected by your internet connection. Make sure you have a stable and strong connection for better quality. You can also adjust the video quality settings by clicking on the gear icon on the video player.
Why am I getting audio but no video on rtve?
This could be due to a compatibility issue with your browser or device. Try accessing rtve on a different browser or device. If the problem persists, contact rtve support for further assistance.
How do I report a technical issue on rtve?
You can report technical issues by filling out the contact form on the rtve website or by emailing rtve support directly.
Can I download videos from rtve?
No, downloading videos from rtve is not allowed due to copyright restrictions.
Why is my rtve account not working?
This could be due to a forgotten password or an issue with the account system. Try resetting your password or contact rtve support for assistance.
Can I watch live streams on rtve?
Yes, rtve offers live streaming of its channels on the website and app.
Why is the live stream not working on rtve?
This could be due to technical issues or high demand for the stream. Try refreshing the page or app, and if the problem continues, contact rtve support.
How do I cancel my rtve subscription?
Rtve does not currently offer subscriptions, so there is no need to cancel a membership.
How can I get closed captions on rtve?
Some rtve programs offer closed captions, which can be accessed by clicking on the CC button on the video player. However, not all programs have this feature.
Why am I getting a 'This content is not available in your region' message on rtve?
This message appears when you are trying to access content that is not available in your current location. Make sure you are accessing the website or app from a supported region.
How often is new content added on rtve?
Rtve adds new content regularly, but the frequency may vary depending on the program.
Can I watch rtve on my smart TV?
Yes, rtve is available on select smart TV models. Check with your TV's manufacturer for availability.
Why is the live stream on my smart TV not working?
This could be due to compatibility issues or technical problems. Try updating your TV's software or contacting rtve support for assistance.
How can I contact rtve for feedback or suggestions?
You can submit your feedback and suggestions through the contact form on the rtve website or through social media.
Are there any parental controls on rtve?
Yes, rtve offers parental control options for some of its content. These can be set up by clicking on the parental controls button on the website or app.
Why is my rtve app not updating?
This could be due to a technical issue or your device's settings. Try updating the app manually or check your device's settings to allow automatic updates.
Is rtve free to access?
Yes, rtve is a publicly-funded service and does not require payment for access to its content.
How can I find out what programs are currently airing on rtve?
You can check the rtve schedule on the website or app, or tune in to the respective channel for the program listings.
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