What is sanef?
Sanef is a French tolling company that operates electronic toll collection systems on highways in Europe.
How does sanef work?
Sanef works by using electronic toll tags or transponders in vehicles that allow them to pass through toll booths without stopping and paying with cash.
What do I do if my sanef toll tag is not reading?
If your sanef toll tag is not reading, make sure it is properly attached to your windshield and contact sanef customer support for assistance.
What should I do if my toll payment doesn't show up on my sanef account?
If your toll payment does not show up on your sanef account, try refreshing the page or logging out and logging back in. If the payment still does not appear, contact sanef customer support for assistance.
Can I use my sanef toll tag on other toll roads or in other countries?
No, sanef toll tags can only be used on highways operated by sanef in France, Spain, and Portugal.
What should I do if I receive a toll violation notice from sanef?
If you receive a toll violation notice from sanef, it is important to pay it promptly to avoid additional fees. If you believe there has been an error, contact sanef customer support for assistance.
How can I pay my sanef toll invoices?
You can pay your sanef toll invoices online through your account, by phone, or at a sanef toll booth.
What is the validity period for sanef toll tags?
Sanef toll tags are valid for 5 years from the date of purchase.
What happens if my sanef toll tag is lost or stolen?
If your sanef toll tag is lost or stolen, contact sanef customer support immediately to deactivate the tag and request a new one.
Can I transfer my sanef toll tag to another vehicle?
Yes, you can transfer your sanef toll tag to another vehicle by contacting sanef customer support and providing the necessary information.
What is the maximum speed allowed when using sanef toll lanes?
The maximum speed limit when using sanef toll lanes is 30 km/h.
How can I update my personal information on my sanef account?
You can update your personal information on your sanef account by logging in and clicking on the "My account" tab.
What should I do if my sanef toll tag is beeping continuously?
If your sanef toll tag is beeping continuously, it may be a low battery warning. Contact sanef customer support for assistance with replacing the battery.
How can I check my sanef toll tag balance?
You can check your sanef toll tag balance by logging into your account or by using the sanef mobile app.
Can I use my sanef toll tag during periods of high traffic?
Yes, you can use your sanef toll tag during periods of high traffic. However, you may experience longer wait times at toll booths.
What should I do if I accidentally used a reserved lane?
If you accidentally used a reserved lane, contact sanef customer support immediately and explain the situation.
Can I pay my sanef toll invoices with cash?
No, sanef only accepts payment for toll invoices through their online platform, by phone, or at a sanef toll booth.
What happens if I do not pay my sanef toll invoices?
If you do not pay your sanef toll invoices, you may be charged late fees and may be blocked from using sanef toll roads until the payment is made.
How can I dispute a toll charge on my sanef account?
If you believe there has been an error with a toll charge on your sanef account, you can dispute it by contacting sanef customer support or filling out a dispute form on their website.
What should I do if my sanef toll tag is damaged or not working?
If your sanef toll tag is damaged or not working, contact sanef customer support for assistance. They may be able to provide a replacement tag.
How can I request an invoice for my sanef toll charges?
You can request an invoice for your sanef toll charges by logging into your account and selecting the "My invoices" tab.
Can I use my sanef toll tag in rental vehicles?
No, sanef toll tags can only be used in vehicles registered to your account.
What is the procedure for opening a business account with sanef?
To open a business account with sanef, you can fill out an online form on their website or contact their customer service for assistance.
What should I do if my vehicle's license plate has changed?
If your vehicle's license plate has changed, update the information on your sanef account or contact sanef customer support for assistance.
How can I deactivate my sanef toll tag?
To deactivate your sanef toll tag, contact sanef customer support and request the deactivation.
Can I pay my sanef toll charges using a credit or debit card?
Yes, you can pay your sanef toll charges using a credit or debit card through the online platform or by phone.
