What is Santee Cooper?
Santee Cooper is a state-owned electric and water utility company in South Carolina.
How do I pay my Santee Cooper bill online?
You can pay your Santee Cooper bill online through their secure online payment portal.
Can I set up automatic payments for my Santee Cooper bill?
Yes, you can set up automatic payments through your bank or through Santee Cooper's AutoPay program.
What should I do if I am having trouble paying my bill?
If you are having trouble paying your bill, you can contact Santee Cooper's customer service for assistance and to discuss payment options.
How can I report a power outage?
You can report a power outage by calling Santee Cooper's outage hotline at 1-888-769-7688 or through the MyEnergy app.
Why is my electricity bill higher than usual?
There are several reasons why your electricity bill may be higher than usual, such as changes in weather, rate increases, or increased energy usage. You can contact Santee Cooper's customer service for more information.
How do I request a service connection or disconnection?
You can request a service connection or disconnection by contacting Santee Cooper's customer service or through their website.
Why is my water bill higher than usual?
Your water bill may be higher than usual due to seasonal fluctuations, leaks, or changes in usage. You can contact Santee Cooper's customer service for help understanding your bill.
How do I report a water quality concern?
You can report a water quality concern by contacting Santee Cooper's customer service or through the MyEnergy app. You can also find more information on water quality at scemd.org/get-ready/santee-cooper-water-quality/.
Can I sign up for paperless billing?
Yes, you can sign up for paperless billing through your online account or by contacting Santee Cooper's customer service.
What should I do if I smell gas in my home?
If you smell gas in your home, leave the area immediately and call Santee Cooper's gas emergency number at 1-800-348-2383.
How can I request a tree trimming near power lines?
You can request tree trimming by contacting Santee Cooper's customer service or submitting a request online.
Why is my power flickering or going out intermittently?
Power flickering or intermittent outages may be caused by weather, equipment failure, or maintenance. You can report the issue to Santee Cooper's customer service for assistance.
How can I view my usage history?
You can view your usage history by logging into your Santee Cooper account online or by using the MyEnergy app.
How can I lower my energy bill?
You can lower your energy bill by implementing energy-saving habits, such as turning off lights and electronics when not in use, using energy-efficient appliances, and adjusting your thermostat. Santee Cooper's website also offers energy-saving tips and resources.
What should I do if I receive a high bill alert?
If you receive a high bill alert, you can check your usage history and energy-saving tips on Santee Cooper's website or contact customer service for more information.
How can I update my contact information?
You can update your contact information by logging into your online account or by contacting Santee Cooper's customer service.
Why is my account locked?
Your account may be locked due to multiple failed login attempts. You can contact Santee Cooper's customer service to unlock your account.
How can I reset my password?
You can reset your password by clicking on the "Forgot password" link on the login page or by contacting Santee Cooper's customer service.
Why am I receiving an error message when trying to access my account online?
An error message when trying to access your account online may be due to an issue with the website or your internet connection. You can try clearing your browser's cache and cookies or contacting customer service for help.
Why am I receiving an error message when trying to make a payment?
An error message when trying to make a payment may be due to an issue with the website, your payment information, or your internet connection. You can try clearing your browser's cache and cookies, checking your payment information, or contacting customer service for help.
Can I schedule a service appointment?
Yes, you can schedule a service appointment by contacting Santee Cooper's customer service.
How can I report a streetlight outage?
You can report a streetlight outage by contacting Santee Cooper's customer service or through the MyEnergy app.
Why am I not receiving paper bills?
If you are not receiving paper bills, it may be because you have opted for paperless billing or there may be an issue with your mailing address. You can contact customer service to update your billing preferences or verify your address.
Can I request a credit extension?
Yes, you can request a credit extension by contacting Santee Cooper's customer service and discussing your options.
