Scaleway FAQ

Answers to your most common questions about Scaleway.

Quick, simple, and helpful information at a glance.

What is Scaleway?
Scaleway is a French cloud computing provider that offers a wide range of services such as virtual machines, object storage, and bare metal servers.
How do I sign up for Scaleway?
You can sign up for Scaleway by visiting their website and clicking on the "Sign Up" button. You will be asked to provide your email address and choose a password.
What is the pricing structure for Scaleway services?
Scaleway offers a pay-per-use pricing model, which means you only pay for the resources you use. They also have a monthly billing option for those who prefer a fixed price.
How can I upgrade my server on Scaleway?
You can upgrade your server by going to the "Servers" section in the Scaleway console and selecting the server you want to upgrade. Click on the "Upgrade" button and follow the instructions.
What programming languages are supported on Scaleway?
Scaleway supports a wide range of programming languages such as Java, Python, PHP, Ruby, Node.js, and Go.
How can I monitor my server's performance on Scaleway?
Scaleway offers a monitoring feature that allows you to track your server's performance in real-time. You can access it through the Scaleway console.
Can I access my server through SSH on Scaleway?
Yes, you can access your server through SSH on Scaleway. You can find the login credentials in the "Servers" section of the console.
Are there any restrictions on the data I can store on Scaleway?
Scaleway has a fair use policy that prohibits the storage of illegal, malicious, or copyrighted material on their servers. You can find more information about their policies on their website.
How can I resize my storage volume on Scaleway?
You can resize your storage volume by going to the "Volumes" section on the Scaleway console and selecting the volume you want to resize. Click on the "Resize" button and follow the instructions.
Can I add additional IP addresses to my server on Scaleway?
Yes, you can add additional IP addresses to your server on Scaleway. You can find the option to purchase additional IP addresses in the "Servers" section of the console.
Can I transfer my existing domain to Scaleway?
Yes, you can transfer your existing domain to Scaleway. You can follow their step-by-step guide on how to transfer domains on their website.
How can I contact the Scaleway support team?
You can contact the Scaleway support team by opening a ticket through the "Support" section of the console or by emailing them at [email protected].
What is the maximum size limit for files on Scaleway's object storage?
The maximum size limit for files on Scaleway's object storage is 5GB. You can find more information about the limits of their services on their website.
How can I back up my data on Scaleway?
Scaleway offers a backup service for their servers, which you can configure through the "Servers" section of the console. You can also set up a manual backup using third-party tools.
Are there any limits on the number of servers I can create on Scaleway?
No, there are no limits on the number of servers you can create on Scaleway. You can create as many servers as your account's credit allows.
What is the difference between bare metal and virtual servers on Scaleway?
Bare metal servers on Scaleway offer dedicated resources, while virtual servers share resources with other users. This means that bare metal servers can handle heavier workloads but are more expensive than virtual servers.
How do I cancel my Scaleway subscription?
You can cancel your Scaleway subscription by going to the "Billing" section of the console and clicking on the "Cancel subscription" button. Keep in mind that this will also delete all your servers and data.
Can I change my server's location on Scaleway?
No, once a server is created, its location cannot be changed on Scaleway. You will have to create a new server in the desired location and transfer your data manually.
How can I reset my root password on Scaleway?
You can reset your root password by going to the "Servers" section of the console and clicking on the server you want to reset the password for. Click on the "Reset Password" button and follow the instructions.
Why am I receiving a "server not found" error on Scaleway?
This error can occur if the server you are trying to access has been terminated or if there is an issue with your network connection. Check the "Servers" section of the console to make sure the server is still active.
How can I access my server's console on Scaleway?
You can access your server's console by clicking on the "Console" button in the "Servers" section of the console. This will open a web-based terminal allowing you to interact with your server.
Can I create a custom image on Scaleway?
Yes, you can create a custom image on Scaleway by taking a snapshot of your existing server and using it to create a new image. You can find more information about this process on their website.
How can I change my server's name on Scaleway?
You can change your server's name by going to the "Servers" section of the console, clicking on the server you want to rename, and selecting the "Edit" option. You can then change the server's name and click "Save".
What is the maximum allowed deployment time on Scaleway?
The maximum allowed deployment time on Scaleway is 15 minutes. If your server takes longer than this to deploy, please contact the support team for assistance.
Why is my Scaleway server experiencing slow performance?
There can be several reasons for slow performance on Scaleway, such as high traffic, insufficient resources, or outdated software. Check your server's resources and make sure your software is up to date. You can also contact support for assistance.
How can I transfer ownership of an organization on Scaleway?
You can transfer ownership of an organization on Scaleway by going to the "Organization" section of the console, clicking on the organization you want to transfer, and selecting the "Transfer" option. You will need the email address of the new owner to complete the transfer.
Can I run Windows on Scaleway servers?
Yes, you can run Windows on Scaleway servers. They offer Windows licenses for an additional fee, and you can find instructions on how to install and configure Windows on their website.
How can I add a firewall to my Scaleway server?
You can add a firewall to your Scaleway server by going to the "Security" section of the console and clicking on the "Add Firewall" button. You can then customize your firewall rules to fit your needs.