What is the most common error message encountered when booking a room on Scandic Hotels' website?
The most common error message is "Unable to process payment."
What should I do if I receive the "Unable to process payment" error message?
Please double check the card information entered and try again. If the issue persists, contact our customer service for assistance.
Why do I get the error message "No availability on selected dates" when trying to book a room?
This message means that there are no available rooms on the selected dates. Try adjusting your search criteria or booking for a different date.
How do I change or cancel my reservation on Scandic Hotels' website?
You can change or cancel your reservation by logging in to your account on our website or by contacting our customer service.
I received a confirmation email for my reservation, but the payment hasn't been processed. What should I do?
Please check with your bank to ensure the payment went through. If the payment is still not processed, contact our customer service for assistance.
Can I make a reservation without a credit or debit card?
Unfortunately, we require a valid credit or debit card for all reservations made on our website.
What should I do if I don't receive a confirmation email after making a reservation?
Please check your spam or junk folder. If you still don't see the email, contact our customer service for confirmation that your reservation was successfully made.
I'm having trouble logging in to my account on Scandic Hotels' website. What can I do?
Make sure you are using the correct email address and password. If you have forgotten your password, you can reset it through the "Forgot password" link on the login page.
Why is my promo code not working when I try to apply it to my reservation?
Please check the terms and conditions of the promo code to ensure it is applicable to your reservation. If the code still does not work, contact our customer service for assistance.
What forms of payment are accepted on Scandic Hotels' website?
We accept major credit cards, including Visa, Mastercard, and American Express, as well as some debit cards.
I received an error message while trying to make a reservation. How can I make sure my reservation was successful?
Contact our customer service and they will be able to verify if the reservation was successfully made.
Is it possible to make a reservation for a group or event on Scandic Hotels' website?
Yes, you can make a reservation for up to 9 rooms on our website. For larger groups or events, please contact our customer service for assistance.
I accidentally made a duplicate reservation. What should I do?
Contact our customer service with both reservation numbers and they will assist you in cancelling the duplicate reservation.
Can I redeem my loyalty points for a reservation on Scandic Hotels' website?
Yes, you can use your loyalty points to book a reservation on our website. Simply login to your account and select the option to use your points at checkout.
Why do I get the error message "No internet connection" when trying to access the Scandic Hotels mobile app?
This error message means that your device is not connected to the internet. Please ensure you have a stable internet connection and try again.
I have a problem with my room (e.g. broken AC, no hot water). What should I do?
Contact the front desk at the hotel and they will assist you in resolving the issue.
Can I request a specific room or room type when making a reservation?
You can make a request for a specific room or room type, but it is subject to availability. We cannot guarantee the availability of a specific room or room type.
I noticed a duplicate charge on my credit card for my reservation. How do I get this resolved?
Contact our customer service with proof of the duplicate charge and they will assist you in getting it resolved.
Can I add additional guests to my reservation after booking?
Yes, you can add additional guests to your reservation by contacting our customer service. Please note that there may be additional charges for extra guests.
I need to check out earlier than my scheduled departure date. Will I be charged for the remaining nights?
It depends on the cancellation policy for your reservation. Please check the terms and conditions or contact our customer service for information about early check-out fees.
Can I use my own bed linens or towels during my stay at a Scandic hotel?
No, we provide all necessary bed linens and towels for your stay. Bringing your own bed linens or towels is not allowed.
The WiFi isn't working in my room. What can I do?
Please try restarting your device or moving closer to the WiFi router. If the issue persists, contact the hotel's front desk for assistance.
How do I request a room with disability access?
You can request a room with disability access by selecting the "Accessible room" option when making your reservation. You can also contact our customer service for assistance.
I have a complaint about my stay at a Scandic hotel. What should I do?
Please contact the hotel's front desk during your stay to address the issue. If the issue cannot be resolved, you can also contact our customer service.
Is it possible to book a room for the same day on Scandic Hotels' website?
Yes, you can book a room for the same day, subject to availability.
Why is the price on the website different from what I was told over the phone?
Our website always shows the most up-to-date pricing for available rooms. Prices may vary based on room availability and date of booking.
