What does the error message "Item is out of stock" mean?
This means that the product you are trying to purchase is currently not available.
How often does Schuh restock items?
Schuh restocks items regularly, but specific restocking dates may vary.
Why am I getting an "Invalid coupon code" error?
This means that the coupon code you entered is not valid or has expired. Please double-check the code and try again.
How can I find my nearest Schuh store?
You can find your nearest Schuh store by using the store locator on the Schuh website.
Why is my order still processing?
It may take up to 48 hours for your order to process before it is shipped. If it has been longer than this, please contact Schuh customer service for assistance.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order by logging into your Schuh account.
What does the error message "Payment Declined" mean?
This means that there was an issue with processing your payment. Please check that your payment information is correct and try again.
Can I cancel or make changes to my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be cancelled or changed. However, you can return or exchange the items once they are received.
Why am I not receiving any order confirmation emails?
Please check your spam or junk folder as the email may have been filtered there. If not, please contact Schuh customer service for assistance.
What is Schuh's return policy?
Schuh offers a 365-day return policy for online purchases. The product must be in its original condition and packaging.
How long will it take to receive my refund?
Once your return is received, it may take 5-7 business days for the refund to be processed.
Can I return or exchange an item purchased in-store at Schuh?
Yes, you can return or exchange an in-store purchase at any Schuh store.
What forms of payment are accepted on Schuh's website?
Schuh accepts Visa, Mastercard, American Express, and PayPal for online purchases.
Is my personal information secure when shopping on Schuh's website?
Yes, Schuh takes customer privacy and security seriously and uses secure sockets layer (SSL) encryption to protect your information.
How can I contact Schuh customer service for assistance?
You can reach Schuh customer service by phone or email. Both options are available on the Schuh website.
Does Schuh offer international shipping?
Yes, Schuh offers international shipping to select countries. Please check the website for a full list of available countries.
Can I use a gift card to make a purchase on Schuh's website?
Yes, gift cards can be redeemed for online purchases.
Why is my gift card not working?
Please check that you have entered the correct card number and PIN. If it is still not working, please contact Schuh customer service for assistance.
How can I be notified when a specific product is back in stock?
You can sign up for email notifications on the product page by clicking on the "Notify Me" button.
What is the Schuh size guide?
You can find the Schuh size guide on the website, which includes conversion charts for shoe sizes in different regions.
What is the difference between men's and women's shoe sizes on Schuh's website?
Men's sizes typically run larger than women's sizes. Please refer to the size guide for more information.
Can I exchange an item for a different size or color?
Yes, you can exchange for a different size or color as long as it is still in stock.
Why does the color of the product I received look different from the one on the website?
The colors of the products on the website may vary slightly due to different display settings on devices.
What should I do if my order arrives damaged or with missing items?
Please contact Schuh customer service immediately with photos of the damage or missing items.
Why am I not able to use my promotional code?
Promotional codes may have restrictions on usage, such as a minimum purchase amount or limited time period. Please check the terms and conditions of the code for more information.
How can I unsubscribe from Schuh's email list?
You can unsubscribe from Schuh's email list by clicking the "Unsubscribe" link at the bottom of any marketing email from Schuh.
