SeatGeek FAQ

Answers to your most common questions about Seatgeek.

Quick, simple, and helpful information at a glance.

What is SeatGeek?
SeatGeek is an online ticket marketplace where users can buy and sell tickets for various events, such as concerts, sports games, and theater shows.
How do I buy tickets on SeatGeek?
To buy tickets on SeatGeek, follow these simple steps:1. Search for the event you want to attend.2. Select the event from the search results and choose your desired tickets.3. Proceed to checkout and enter your payment and delivery information.4. Once the purchase is complete, you will receive a confirmation email with your tickets.
Can I trust SeatGeek?
SeatGeek is a reliable and trustworthy platform. It partners with ticket providers and constantly monitors for fraudulent activity to ensure a safe and secure ticket-buying experience.
How can I sell tickets on SeatGeek?
To sell tickets on SeatGeek, follow these steps:1. Sign up for a SeatGeek account.2. Go to your account settings and select "Sell Tickets."3. Select the event you want to sell tickets for and enter the ticket information.4. Set your desired price and choose your payment method.5. Once your tickets sell, SeatGeek will handle the delivery to the buyer.
Can I cancel my SeatGeek order?
Yes, you can cancel your SeatGeek order if the event is eligible for cancellations. You can do so by going to your account settings and selecting "Cancel Order."
I bought tickets on SeatGeek, but I haven't received them yet. What should I do?
If you haven't received your tickets within 24 hours of making your purchase, please contact SeatGeek's customer service for assistance.
Can I get a refund on my SeatGeek tickets?
Refund policies vary depending on the event and the ticket provider. Please check the event's refund policy or contact SeatGeek's customer service for more information.
How can I contact SeatGeek's customer service?
You can contact SeatGeek's customer service by email at [email protected] or by filling out the contact form on their website. You can also reach out to them on social media.
I am having trouble logging into my SeatGeek account. What should I do?
If you are having trouble logging into your SeatGeek account, try resetting your password. If that doesn't work, contact SeatGeek's customer service for further assistance.
Can I change the delivery method of my SeatGeek tickets?
In most cases, the delivery method of your SeatGeek tickets cannot be changed once the purchase is complete. If you need to make a change, please contact SeatGeek's customer service for assistance.
The event I bought tickets for on SeatGeek has been canceled. What happens now?
If the event is officially canceled, you will receive a full refund for your ticket purchase. SeatGeek will send you an email with further instructions on how to receive your refund.
My SeatGeek tickets are invalid. What should I do?
If your SeatGeek tickets are invalid, please contact SeatGeek's customer service for assistance. They will help resolve the issue and ensure you have valid tickets for the event.
I can't find the event I want to buy tickets for on SeatGeek. What should I do?
If you cannot find the event you are looking for on SeatGeek, it is possible that tickets are not available through the platform. You can try searching for the event on other ticket websites or contacting the event's official website.
Why am I getting an error message when trying to log into my SeatGeek account?
If you are receiving an error message when logging into your SeatGeek account, it could be due to incorrect login information or a technical issue. Try resetting your password or contacting SeatGeek's customer service for assistance.
My SeatGeek tickets are showing a different name than mine. What should I do?
SeatGeek tickets may have a different name listed, such as the previous owner or a general name for group tickets. As long as the name on the ticket matches the person attending the event, it should not be an issue.
What should I do if my SeatGeek tickets have not arrived on time?
If you have not received your SeatGeek tickets by the estimated delivery date, please contact SeatGeek's customer service for assistance.
I've been charged for my SeatGeek tickets, but I haven't received them. What should I do?
If you have been charged for your SeatGeek tickets but have not received them, please contact SeatGeek's customer service for assistance. They will help resolve the issue and ensure you receive your tickets.
I accidentally purchased the wrong tickets on SeatGeek. Can I exchange them?
Unfortunately, SeatGeek does not offer ticket exchanges. Please make sure to carefully select the tickets you wish to purchase before completing the transaction.
Can I buy tickets for a specific seat on SeatGeek?
Yes, you can search for and select specific seats for many events on SeatGeek.
Will I receive a physical ticket from SeatGeek?
In most cases, SeatGeek provides electronic tickets. However, there are some events where you can choose to receive a physical ticket. The delivery method will be specified at the time of purchase.
Can I transfer my SeatGeek tickets to someone else?
Yes, you can easily transfer your SeatGeek tickets to someone else by logging into your SeatGeek account and selecting the "Transfer" button next to the order.
I was charged twice for my SeatGeek ticket purchase. What should I do?
If you see a duplicate charge on your bank statement for your SeatGeek ticket purchase, please contact SeatGeek's customer service for assistance. They will help resolve the issue and ensure you are only charged once.
Why am I being charged a service fee for my SeatGeek tickets?
SeatGeek charges a service fee to cover the cost of maintaining the platform, providing customer service, and ensuring secure ticket transactions.
Can I add insurance to my SeatGeek ticket purchase?
Insurance is not currently offered for SeatGeek ticket purchases. Please check the event's refund policy for any coverage options.
How can I find out if my SeatGeek tickets are real?
SeatGeek guarantees the authenticity of all tickets sold on their platform. You can check the ticket barcode against the SeatGeek system or contact their customer service for further verification.
My SeatGeek tickets were delivered, but they are for the wrong event. What should I do?
If you receive tickets for the wrong event, please contact SeatGeek's customer service for assistance. They will help resolve the issue and ensure you receive tickets for the correct event.
Can I sell tickets for an event that I bought on another platform through SeatGeek?
No, you can only sell tickets on SeatGeek that were purchased
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