What is SecoEnergy?
SecoEnergy is a not-for-profit electric cooperative that provides power to homes and businesses in Central Florida.
How can I report a power outage?
You can report a power outage by calling our automated outage line at 1-800-732-6141 or by using the Live Outage Map on our website.
My power is out, but my neighbors still have power. What should I do?
Check your circuit breaker and make sure it is not tripped. If the breaker seems fine, report the outage to us.
Why is my bill higher this month?
Your bill may be higher due to increased energy usage or a change in our rates. You can view your billing history and see a breakdown of charges on our website.
My bill seems incorrect. How can I get it corrected?
If you believe your bill is incorrect, please contact us at 1-800-732-6141 to speak with a customer service representative.
How can I sign up for paperless billing?
You can sign up for paperless billing by logging into your account on our website and selecting the paperless billing option.
What are the accepted payment methods for bills?
We accept payments in the form of cash, check, credit/debit card, and automatic bank draft.
I am moving. How do I transfer my service?
You can transfer your service by calling us at 1-800-732-6141 or filling out a service request form on our website.
How do I set up a new electric service?
To set up a new electric service, please call our Member Service Center at 1-800-732-6141 or fill out a new service request form on our website.
Why am I receiving a disconnect notice?
If you received a disconnect notice, it means that your account is past due. Please make a payment or contact us to discuss your payment options.
How can I pay my bill online?
You can pay your bill online by logging into your account on our website and selecting the payment option.
What is a kilowatt-hour?
A kilowatt-hour (kWh) is the unit of measurement used to determine your energy usage on your electric bill.
My power is out, but I don't see anything on the Live Outage Map. What should I do?
If you do not see a reported outage on the Live Outage Map, please report the outage by calling us at 1-800-732-6141.
Why is my electricity flickering on and off?
Flickering electricity can be caused by a variety of factors, including severe weather or damage to the power lines. Please report the issue to us so we can investigate.
Can I request a specific date for my service to be disconnected?
Yes, you can request a specific date for your service to be disconnected by calling our Member Service Center at 1-800-732-6141.
What is a smart meter?
A smart meter is a digital meter that records energy usage in real-time, allowing us to accurately bill you for the energy you use.
How can I track my energy usage?
You can track your energy usage by logging into your account on our website and viewing your energy usage history.
Why am I experiencing a power surge?
Power surges can be caused by lightning strikes, equipment malfunctions, or other factors. Please report any power surges to us so we can address the issue.
What should I do if I smell gas?
If you smell gas, leave the area immediately and call our emergency line at 1-800-732-6141.
Where can I find information about energy-saving tips?
You can find energy-saving tips on our website or by requesting a free energy audit from our Member Service Center.
How can I report a streetlight outage?
You can report a streetlight outage by calling our automated outage line at 1-800-732-6141 or by submitting a request on our website.
I'm having trouble logging into my account. What should I do?
If you are having trouble logging into your account, please use the "forgot password" link on the login page or contact us for assistance.
Can I get a payment extension if I am having financial difficulties?
Yes, we offer payment extensions to our members who are experiencing financial difficulties. Please contact us to discuss your options.
How do I read my electric bill?
You can find a guide to reading your electric bill on our website or by calling our Member Service Center for assistance.
How do I report someone tampering with electric equipment?
If you witness someone tampering with electric equipment, please call our emergency line at 1-800-732-6141.
How do I request a payment arrangement?
You can request a payment arrangement by contacting our Member Service Center at 1-800-732-6141. Please note that eligibility requirements may apply.
How can I get updates on outages or other important information from SecoEnergy?
You can stay updated on outages and important information by following us on social media or signing up for our email updates on our website.
