What is Sense?
Sense is a smart home energy monitor that connects to your home's electrical panel and helps track energy usage.
Why am I getting a "No Signal" error message on my Sense monitor?
The "No Signal" error message indicates that the monitor is not receiving any data. Check to make sure it is properly connected to your home's electrical panel.
How can I reset my Sense monitor?
To reset your Sense monitor, press and hold the silver button on the front of the device for 20 seconds until the lights flash.
What does the "Data Discrepancy" error message mean?
The "Data Discrepancy" error message means that there is a discrepancy between the data being received by the monitor and the data being sent to the server. This can be caused by a weak Wi-Fi signal or a temporary interruption in the internet connection.
How can I troubleshoot a weak Wi-Fi signal for my Sense monitor?
You can try moving your router closer to the monitor, using a Wi-Fi extender, or changing the Wi-Fi channel on your router. You can also try rebooting your router.
Why is my Sense monitor not detecting some devices?
The monitor may not be able to identify certain devices if they are not consistently used or if they have a low power draw. You can manually label these devices in the Sense app.
What should I do if my Sense monitor keeps disconnecting from Wi-Fi?
First, check your Wi-Fi signal strength. If it is weak, try moving your router closer to the monitor or using a Wi-Fi extender. If the signal is strong, try rebooting your router or contacting Sense customer support for further assistance.
How do I know if my Sense monitor is properly installed?
You can confirm successful installation by checking the status lights on the front of the monitor. In the Sense app, you can also check the "Device Health" section to ensure all connections are functioning properly.
My Sense monitor is not updating in real-time, what should I do?
This could be due to a temporary interruption in your internet connection. If the issue persists, try restarting your router or contacting Sense customer support.
How can I view my energy usage data in the Sense app?
Open the Sense app and go to the "Usage" section. Here, you can see your energy usage in real-time, as well as daily, weekly, and monthly summaries.
Can I connect multiple Sense monitors in one house?
Yes, you can connect multiple Sense monitors in one house. However, each monitor will need its own separate account and Wi-Fi network.
Why is my Sense monitor displaying a "No Data" message?
The "No Data" message may appear if there is a temporary issue with the Sense server. If the issue persists, try resetting your monitor or contacting Sense customer support.
Can I use Sense without a Wi-Fi connection?
No, a stable Wi-Fi connection is required for the Sense monitor to function.
What is the warranty for the Sense monitor?
The Sense monitor comes with a 2-year limited warranty. You can find more information on the warranty in the user manual or on the Sense website.
How do I update the firmware on my Sense monitor?
The Sense monitor will update its firmware automatically when connected to Wi-Fi and will prompt you if there is a manual update available.
I am moving to a new house, can I take my Sense monitor with me?
Yes, you can take your Sense monitor with you. However, you will need to reset it and set it up as new in your new home.
Are there any safety concerns when installing the Sense monitor?
It is recommended to have a licensed electrician install the Sense monitor for safety reasons. Do not attempt to open or modify the monitor yourself.
Can I access my Sense data from any internet-connected device?
Yes, you can access your Sense data from any device with internet access by logging into your Sense account.
How can I export my energy usage data from the Sense app?
In the "Usage" section of the app, select the date range you want to export. Then, click the three dots in the top right corner and select "Export Data" to save the data to a CSV file.
Why am I not receiving any notifications from my Sense monitor?
Check your notification settings in the Sense app to make sure they are enabled. If they are, try restarting your phone or contacting Sense customer support for further assistance.
How do I add a new device to my Sense monitor?
In the Sense app, go to the "Devices" section and click on the "Add a Device" button. Follow the instructions to identify and label the new device.
Can I control my appliances with the Sense monitor?
No, the Sense monitor is only designed to track energy usage, not control appliances.
Is my energy usage data shared with anyone else?
No, your data is securely stored on Sense servers and is only accessible by you and anyone else you have given permission to through the app.
Is there a monthly fee for using the Sense monitor?
No, there is no monthly fee. Once you have purchased the device, you can use it for as long as you like without any additional charges.
How can I learn more about using my Sense monitor?
You can visit the Sense website or check out the user manual for more information. You can also contact Sense customer support for any additional questions or concerns.
