Why am I unable to log into my Sephora account?
This could be due to entering incorrect login credentials or your account being temporarily locked. You can try resetting your password or contacting Sephora customer service for assistance.
How can I check the status of my Sephora order?
You can check the status of your order by logging into your Sephora account and going to the "Orders" section. You can also track your order using the tracking number provided in your order confirmation email.
What should I do if I have not received my Sephora order?
If your order has not arrived within the estimated delivery time, you can contact Sephora customer service for assistance. They will be able to track your order and provide an update on its status.
Why is my Sephora promo code not working?
The promo code may have expired or has already been used. Make sure to check the terms and conditions of the promo code and enter it correctly. If the issue persists, you can contact Sephora customer service for assistance.
Can I use multiple promo codes on my Sephora order?
Unfortunately, only one promo code can be used per order. If you have multiple codes, you can choose the one that gives you the best deal.
What should I do if the item I received from Sephora is damaged?
If you received a damaged or defective item, you can contact Sephora customer service within 30 days of receiving your order for a replacement or refund.
Why am I seeing an unavailable message for an item on Sephora's website?
This means that the item is currently out of stock. You can sign up for email notifications to be notified when the item is back in stock.
Can I cancel or make changes to my Sephora order?
Sephora's processing time is fast, but if you need to make changes or cancel your order, you can contact customer service as soon as possible.
How do I redeem my Sephora Beauty Insider points?
You can redeem your Beauty Insider points for rewards at checkout by selecting the Redeem Points option. You can also view and manage your points through your Beauty Insider account.
What is Sephora's return policy?
Sephora offers a 30-day return policy for most items. They also offer free returns for online purchases through mail or in-store.
Can I use my Sephora gift card to make a purchase online?
Yes, you can use your gift card to make purchases both in-store and online.
Is Sephora an authorized retailer for all the brands they carry?
Yes, Sephora is an authorized retailer for all the brands they carry.
How can I find out about upcoming Sephora sales and promotions?
You can sign up for Sephora's email list to receive notifications about sales and promotions. You can also follow them on social media for updates.
Why am I not receiving Sephora emails?
Check your email settings to make sure that Sephora emails are not going to your spam or promotions folder. You can also contact customer service to make sure your email is correct in their system.
Can I purchase gift cards from Sephora?
Yes, Sephora offers physical and e-gift cards that can be purchased both in-store and online.
How can I get free samples from Sephora?
Sephora offers free samples with every online purchase. You can also visit a Sephora store to request free samples from certain products.
What is the Sephora return policy for in-store purchases?
Sephora offers a 30-day return policy for in-store purchases with the original receipt. If you do not have the receipt, they can look it up using your Beauty Insider account.
Can I use my Sephora gift card to make purchases at JCPenney Sephora locations?
No, Sephora gift cards can only be used at standalone Sephora stores and on their website.
How can I get free shipping on my Sephora order?
Sephora offers free standard shipping on orders over $50. You can also become a Sephora Flash member for $15 a year to receive free 2-day shipping on all orders with no minimum purchase.
Can I cancel my Sephora Flash subscription?
Yes, you can cancel your Sephora Flash subscription at any time by contacting customer service.
How can I get a refund for an in-store Sephora purchase?
If you have the receipt, you can return the item to any Sephora store for a refund. If you do not have the receipt, it will be at the store's discretion to provide a return or store credit.
How can I purchase Sephora products internationally?
Sephora has international websites for specific countries. You can find the list of countries and corresponding websites on their website.
Can I return a Sephora order that was purchased internationally?
Unfortunately, orders purchased from international websites cannot be returned to a Sephora store in the United States.
Why am I seeing an error message when trying to make a purchase on Sephora's website?
This could be due to a technical issue or an error with the payment method you are using. You can try clearing your cache and cookies or try using a different payment method. If the issue persists, you can contact customer service for assistance.
Can I change the shipping address for my Sephora order after it has been placed?
If your order has not been shipped yet, you can contact customer service to request a change in the shipping address. Once the order has been shipped, it cannot be changed.
How can I contact Sephora customer service?
You can contact Sephora customer service via phone, email, or live chat. You can find all the contact information on their website.
