What is Servicenow?
Servicenow is a cloud-based platform that provides a suite of products to help organizations manage their digital workflows and processes.
What should I do if I encounter a login error on Servicenow?
First, try clearing your browser's cache and cookies and then attempt to log in again. If the issue persists, contact your company's Servicenow administrator for assistance.
How do I reset my password on Servicenow?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the prompts. If you are still unable to reset your password, reach out to your company's Servicenow administrator for further assistance.
What should I do if I receive an error message stating "Session timed out" on Servicenow?
This typically means that your session has expired due to inactivity. Simply refresh the page and log back in to continue working.
Why am I getting an "Access Denied" error on Servicenow?
This error usually indicates that you do not have the necessary permissions to access the page or perform the action you are trying to do. Contact your company's Servicenow administrator for assistance.
How do I report a problem with Servicenow?
If you are experiencing a technical issue, reach out to your company's Servicenow administrator for assistance. If you encounter a bug or error, you can report it to Servicenow by submitting a support case through the "Need Help?" link on the homepage.
What can I do if my Servicenow instance is running slow?
This could be a network or server issue. Try refreshing the page or clearing your browser's cache and cookies. If the issue persists, reach out to your company's Servicenow administrator for assistance.
Why am I seeing a "404 Page cant be found" error on Servicenow?
This means the page or resource you are trying to access does not exist. Double check the URL and try again. If the issue persists, contact your company's Servicenow administrator for assistance.
How do I update my personal information on Servicenow?
You can update your personal information by clicking on your name in the top right corner of the screen, selecting "My Profile", and then clicking on the "Edit" button.
Can I customize my Servicenow homepage?
Yes, you can customize your Servicenow homepage by clicking on the "Customize Homepage" link on the top right corner of the homepage.
What should I do if I am unable to open an attachment on Servicenow?
This could be a browser issue. Try opening the attachment in a different browser or clearing your browser's cache and cookies. If the issue persists, contact your company's Servicenow administrator for assistance.
How do I search for a specific record on Servicenow?
There is a search bar at the top of the screen where you can enter keywords or the record number to find the specific record you are looking for.
Why am I receiving an "Incomplete activity" notification on Servicenow?
This means there are still actions or information needed for a particular activity to be marked as complete. Follow the instructions in the notification to complete the activity.
How do I add a new user to Servicenow?
Only Servicenow administrators have the ability to add new users. If you need to add a new user, contact your company's Servicenow administrator for assistance.
How do I create a new task on Servicenow?
You can create a new task by clicking on the "Create New" button on the homepage and selecting "Task" from the menu.
What should I do if I accidentally delete a record on Servicenow?
Contact your company's Servicenow administrator as soon as possible. They may be able to restore the deleted record from the recycle bin.
How do I request for access to a particular module on Servicenow?
You can request access by clicking on the "Need Help?" link on the homepage and selecting "Request Access" from the menu. Your request will be routed to your company's Servicenow administrator for approval.
Can I access Servicenow from my mobile device?
Yes, you can access Servicenow from your mobile device by downloading the Servicenow mobile app from the App Store or Google Play Store.
Why does the Servicenow app keep crashing on my mobile device?
This could be due to a compatibility issue. Make sure you have the latest version of the app installed and if the issue persists, reach out to Servicenow's Support team for assistance.
How do I request for a change to be made on Servicenow?
You can request for a change by submitting a change request ticket through Servicenow. If you do not have access to this feature, reach out to your company's Servicenow administrator for assistance.
What browsers are supported for Servicenow?
Servicenow supports the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari browsers.
How do I change my email notifications on Servicenow?
You can change your email notifications by clicking on your name in the top right corner of the screen, selecting "My Profile", and then going to the "Notification Preferences" tab.
Is there a limit to the number of records I can access in a Servicenow instance?
Each Servicenow instance may have different limits set by the administrator. Contact your company's Servicenow administrator for more information.
How do I request for a report on Servicenow?
You can request for a report by clicking on the "Reports" tab on the homepage and then clicking on the "Create" button. If you do not have access to this feature, contact your company's Servicenow administrator for assistance.
What is the difference between a ticket and an incident on Servicenow?
A ticket is a general term used for any type of request or issue being tracked on Servicenow. An incident is a type of ticket that refers specifically to a service disruption or unexpected behavior on a specific device or system.
How do I change my language on Servicenow?
You can change your language by clicking on your name in the top right corner of the screen, selecting "My Profile", and then going to the "Language Preferences" tab.
