What is Sharetribe?
Sharetribe is an online platform that allows users to create and manage their own marketplace.
How do I sign up for Sharetribe?
To sign up for Sharetribe, go to the homepage and click on the "Sign up" button. You will then be prompted to enter your email address and create a password.
I forgot my password. How can I reset it?
To reset your password, go to the login page and click on the "Forgot password" link. You will receive an email with instructions on how to reset your password.
How do I create a marketplace on Sharetribe?
To create a marketplace on Sharetribe, log in to your account and click on "Create a new marketplace." Follow the steps provided to customize your marketplace.
I received an error message saying my email is already in use. What should I do?
If you receive this error message, it means that you already have an account on Sharetribe. Try logging in using your email and password. If you don't remember your password, you can reset it.
What are the fees for using Sharetribe?
Sharetribe offers various pricing plans, including a free plan. You can find more information about the fees on their website.
How can I change my marketplace's name or URL?
To change your marketplace's name or URL, go to the admin panel and click on "General." Then, click on "Public name and web address" to make the desired changes.
I'm experiencing issues with uploading images. What should I do?
First, try clearing your browser's cache and cookies, and then try uploading the image again. If the issue persists, contact Sharetribe's customer support for further assistance.
How do I add payment methods to my marketplace?
To add payment methods, go to the admin panel and click on "Payments." From there, you can select the payment methods you want to offer to your users.
Can I customize the design of my marketplace?
Yes, you can customize the design of your marketplace by going to the admin panel and clicking on "Design." There, you can make changes to the layout, colors, and fonts of your marketplace.
How can I promote my marketplace?
You can promote your marketplace by sharing it on social media, collaborating with other businesses, using SEO techniques, and advertising on relevant platforms.
What happens if I want to close my marketplace?
If you wish to close your marketplace, you can do so from the admin panel. Your marketplace will be deleted, and all stored data will be permanently erased.
Can I integrate my marketplace with other third-party services?
Yes, Sharetribe offers integrations with various services such as PayPal, Stripe, MailChimp, and Google Analytics.
How do I report a bug or technical issue?
If you encounter a bug or technical issue, you can report it by contacting Sharetribe's customer support team or submitting a request through their online form.
Can I invite other users to join my marketplace?
Yes, you can invite other users to join your marketplace by going to the admin panel and clicking on "Users." From there, you can invite users by email.
I'm having trouble with a transaction. What should I do?
If you are experiencing issues with a transaction, reach out to the other party to communicate and try to resolve the problem. If necessary, you can also contact Sharetribe's customer support for assistance.
How do I delete my account?
To delete your account, go to the "Account Settings" section in the admin panel and click on "Delete account." Please note that this action is irreversible.
Can I set shipping fees for my marketplace?
Yes, you can set shipping fees for your marketplace by going to the "Shipping" section in the admin panel and configuring the settings according to your needs.
What should I do if I suspect fraudulent activity on my marketplace?
If you suspect fraudulent activity on your marketplace, you can report it to Sharetribe's customer support team. They will investigate the issue and take appropriate actions.
How do I manage transactions on my marketplace?
To manage transactions, go to the admin panel and click on "Transactions." From there, you can view all the transactions on your marketplace and take actions such as issuing refunds or canceling transactions.
Can I add multiple administrators to my marketplace?
Yes, you can add multiple administrators to your marketplace by going to the "Users" section in the admin panel and selecting "Admins."
How do I cancel a user's membership on my marketplace?
To cancel a user's membership, go to the "Users" section in the admin panel, find the user, and click on "Cancel membership."
Can I change the currency used on my marketplace?
Yes, you can change the currency used on your marketplace by going to the "Payments" section in the admin panel and selecting the desired currency.
What should I do if my marketplace is not appearing on search engines?
If your marketplace is not appearing on search engines, make sure to use relevant keywords and descriptions on your marketplace and consider investing in search engine optimization (SEO) strategies.
How do I find help or support for using Sharetribe?
You can find help and support by visiting Sharetribe's Help Center, watching their tutorial videos, or contacting their customer support team via email or chat.
