What is Shoretel?
Shoretel is a unified communications platform that combines various communication tools like phone, voicemail, messaging, and collaboration services.
Why am I getting an error message when trying to make a call on Shoretel?
There could be multiple reasons for this, such as network issues, incorrect configuration, or problems with your account. Contact your IT department for assistance.
What does "No License Available" mean on Shoretel?
This message means that there are no available licenses for your Shoretel system. Contact your IT department to check if additional licenses can be purchased.
How can I reset my Shoretel voicemail password?
You can reset your Shoretel voicemail password by logging into your voicemail box and following the prompts. You can also contact your IT department for assistance.
I am unable to log into my Shoretel account. What should I do?
First, make sure you are using the correct login credentials. If the issue persists, contact your IT department to check if there are any server or network issues.
What is the meaning of "No Stations Available" error on Shoretel?
This error indicates that all the available phone lines or extensions are currently in use. You can try again later or contact your IT department to see if additional lines can be added.
How can I check my Shoretel voicemail remotely?
You can dial your own Shoretel extension and press the * key when the voicemail greeting starts playing. Then, follow the prompts to access your voicemail remotely.
Why am I not able to transfer a call on Shoretel?
There could be a few reasons for this, such as a faulty phone line, incorrect configuration, or an issue with the call server. Contact your IT department for assistance.
I accidentally deleted a voicemail on Shoretel. Can I retrieve it?
If the voicemail was not permanently deleted, you can retrieve it from the "deleted items" folder in your voicemail. Otherwise, it cannot be recovered.
How can I set up call forwarding on Shoretel?
To set up call forwarding on Shoretel, press the "*" key on your phone followed by the extension you wish to forward the calls to. For more detailed instructions, refer to the Shoretel user guide.
Why am I receiving a "Server Unreachable" error on Shoretel?
This error indicates that your Shoretel system is unable to connect to the server. Check your network connection or contact your IT department for assistance.
Is it possible to have multiple lines on one Shoretel extension?
No, each extension can only have one phone line. However, you can have multiple extensions assigned to the same phone or device.
I can't hear the caller on Shoretel, but they can hear me. What should I do?
This could be a hardware issue with your phone or a problem with the network. Check your phone and network connection, and if the issue persists, contact your IT department for assistance.
How can I access my Shoretel call logs?
You can access call logs on your Shoretel phone by pressing the "Call Log" button or "Recent Calls" button. For more details, refer to the Shoretel user guide.
I am unable to join a conference call on Shoretel. What should I do?
Check your network and phone connection and make sure you have the correct conference call information. If the issue persists, contact your IT department for assistance.
Can I change my Shoretel extension number?
No, the extension number is assigned by your organization and cannot be changed. However, you can contact your IT department to request a different extension.
Why am I getting a "Line in Use" error on Shoretel?
This error means that the phone line you are trying to use is currently in use. Depending on your configuration, you may need to wait for the line to become available or try a different line.
How can I add additional phone lines to my Shoretel system?
Contact your IT department to request additional phone lines. They will need to purchase and set up the new lines for you.
Why is my Shoretel phone not ringing?
There could be a few reasons for this, such as the phone being on mute, the ringer volume being turned down, or an issue with the server. Check and adjust these settings or contact your IT department for assistance.
Can I use my mobile phone with Shoretel?
Yes, you can use a mobile phone with Shoretel by downloading the Shoretel app and logging in with your Shoretel credentials. However, certain features may not be available on the mobile app.
Why is my Shoretel phone displaying "No Ethernet Cable"?
This message means that your phone is not connected to the network. Check the Ethernet cable connection or contact your IT department for assistance.
How can I transfer a call to an external number on Shoretel?
To transfer a call to an external number on Shoretel, press the "Transfer" button followed by the external number. For more detailed instructions, refer to the Shoretel user guide.
Why am I getting a "Queue Full" error on Shoretel?
This error means that the call queue is currently at maximum capacity. You may need to wait for a caller to leave the queue or ask your IT department to increase the queue capacity.
Can I use my Shoretel phone abroad?
Yes, you can use your Shoretel phone abroad, as long as there is a reliable internet connection. However, international calling rates may apply.
Why is my Shoretel phone displaying "Network Out Of Service"?
This message means that your phone is unable to connect to the network. Check your network connection or contact your IT department for assistance.
How can I add a contact to my Shoretel phone?
You can add a contact to your Shoretel phone by pressing the "Directory" button and selecting "Add". Then, enter the contact's information. For more detailed instructions, refer to the Shoretel user guide.
