What is the meaning of "vehicle not available" error message?
This error message means that the vehicle you selected is currently not available for rental. You can try selecting a different vehicle or contacting customer service for assistance.
How can I resolve the "reservation not found" error?
This error occurs when the reservation you are trying to access cannot be found in our system. Make sure you have entered the correct reservation number or contact customer service for help.
Why am I getting a "payment declined" message?
This message means that the payment method you provided was not accepted. Make sure your payment information is correct and try again. If the issue persists, contact your bank or credit card company for assistance.
Can I make changes to my reservation online?
Yes, you can make changes to your reservation online by accessing your account or by contacting customer service. Some changes may incur additional charges.
How can I cancel my reservation?
You can cancel your reservation by accessing your account or contacting customer service. Please note that cancellation policies may apply and you may be charged a fee.
What happens if I return the car late?
If you return the car late, you may be charged for an extra day or for a late return fee. It is important to return the car on time to avoid any additional charges.
What do I do if I get into an accident with the rental car?
If you get into an accident, contact emergency services and then call our customer service immediately. Follow the instructions provided by our customer service team.
What should I do if I have a problem with my rental car?
If you experience any issues with your rental car, contact our customer service for assistance. We will do our best to resolve the issue as quickly as possible.
What does the "excess" or "deductible" mean?
The excess or deductible is the amount you are responsible for in case of damage or loss to the rental car. This amount may vary depending on the insurance coverage you selected.
Why do I need to provide my flight number during the reservation process?
Providing your flight number helps us to track your arrival time and prepare for any potential delays. It also helps us to ensure that we have a car available for you upon your arrival.
What is the minimum age requirement to rent a car?
The minimum age requirement to rent a car is 21 years old. However, some locations may have a higher minimum age requirement. Please check with our customer service for more information.
Can I add an additional driver to my rental?
Yes, you can add an additional driver for an extra fee. The additional driver must meet all requirements and be present at the time of rental to sign the rental agreement.
Why is my rental car showing a "low fuel" warning?
If your rental car is showing a "low fuel" warning, it means that the fuel level is low and you need to refuel the car. Please refer to the rental agreement for more information on the fuel policy.
What should I do if I receive a parking or speeding ticket during my rental?
If you receive a parking or speeding ticket, you are responsible for paying the fine. Failure to pay may result in additional fees and charges. Contact our customer service for assistance with payment.
Can I extend my rental period?
Yes, you can extend your rental period by contacting our customer service. Please note that additional charges may apply for the extra days.
Why is my credit card being pre-authorized for a higher amount than expected?
The pre-authorization amount may be higher than your rental cost due to additional charges such as tolls, fuel, and potential damages. The final amount will be adjusted upon return of the car.
What should I do if I am unable to return the car during business hours?
If you are unable to return the car during business hours, please contact customer service in advance to make alternate arrangements. Failure to return the car on time may result in additional charges.
Can I drive the rental car to a different country?
Yes, you can drive the rental car to a different country with prior authorization from the rental location. Additional fees and insurance may be required. Please contact customer service for more information.
Can I return the car to a different location?
Yes, you can return the car to a different location with prior authorization from the rental location. Additional fees may apply. Please contact customer service for more information.
What happens if I return the car in a dirty condition?
If the car is returned in a significantly dirty condition, you may be charged a cleaning fee. Please return the car in the same condition it was received to avoid any additional charges.
What should I do if I left personal belongings in the rental car?
If you left personal belongings in the rental car, contact our customer service immediately. We will try our best to locate and return your belongings to you.
Why am I being charged a one-way fee?
If you are returning the car to a different location, a one-way fee may apply as it involves additional logistics and costs for us. This fee will be disclosed during the reservation process.
Can I use a debit card to pay for my rental?
Yes, you can use a debit card to pay for your rental, but a hold for the estimated rental cost will be placed on the card. The hold will be released upon return of the car, but it may take a few days for the funds to be available in your account.
What should I do if my rental car breaks down?
If your rental car breaks down, contact our customer service immediately for assistance. Do not attempt any repairs on your own as it may void the rental agreement.
What happens if I return the car with less fuel than when I received it?
If the car is returned with less fuel, you will be charged for the missing fuel at a higher rate. Please refer to the fuel policy in your rental agreement for more information.
Why was my rental reservation cancelled?
There are various reasons why a reservation may be cancelled, such as failure to meet rental requirements, unavailability of the selected vehicle, or cancellation by the customer. Please contact customer service for more information.
Can I use my own personal car insurance for the rental car?
You may be able to use your own personal car insurance for the rental car, but you must inform our customer service before the rental period starts. You will also be required to provide proof of insurance.
What should I do if I receive a recall notice for the rental car?
If you receive a recall notice, please contact our customer service immediately for instructions. Failure to comply with the recall notice may result in additional fees and potential safety risks.
