Skylink FAQ

Answers to your most common questions about Skylink.

Quick, simple, and helpful information at a glance.

What is Skylink?
Skylink is a satellite communication system used for television and internet services.
How do I set up my Skylink receiver?
You can follow the instructions provided in the user manual or contact Skylink customer support for assistance.
Why is my Skylink remote not working?
This could be due to low batteries or interference. Try replacing the batteries or using the remote closer to the receiver.
I am getting a "No Signal" message on my TV when using Skylink. What should I do?
Check the connection between the receiver and the TV. If the cables are connected properly, try resetting the receiver.
Can I access international channels on Skylink?
Yes, Skylink offers a variety of international channels in different languages.
How can I check my Skylink subscription details?
You can log in to your Skylink account online or check your subscription details on your monthly bill.
Why is my Skylink internet connection slow?
There could be various reasons for slow internet such as network congestion, weather conditions, or technical issues. Contact Skylink customer support for assistance.
Can I record programs with Skylink?
Yes, you can record programs by connecting a USB storage device to your Skylink receiver. Refer to the user manual for detailed instructions.
I am unable to access certain channels on Skylink. What could be the issue?
It is possible that those channels are not included in your subscription plan. You can contact Skylink customer support to upgrade your subscription.
How can I pay my Skylink bill?
You can pay your bill online through your Skylink account or at a designated payment center.
My Skylink remote is damaged. How can I get a new one?
You can contact Skylink customer support to order a new remote. Some models may also be available for purchase at electronic stores.
Can I watch Skylink on multiple TVs in my house?
Yes, you can connect multiple TVs to one Skylink receiver. However, each TV can only watch the same channel at the same time.
I am seeing a "Subscription Expired" message on my TV. What should I do?
This means your Skylink subscription has expired. You can renew your subscription by contacting Skylink customer support.
Why is the picture quality on my TV blurry when using Skylink?
This could be due to poor weather conditions or a weak signal. Try adjusting the satellite dish or contact Skylink customer support for assistance.
Can I watch pay-per-view events on Skylink?
Yes, Skylink offers pay-per-view events such as sports games and movies for an additional fee.
How can I set parental controls on my Skylink receiver?
You can go to the Settings menu on your receiver and set up a PIN code for parental controls. Refer to the user manual for detailed instructions.
My Skylink receiver is showing an "Updating System Software" message. Is this normal?
Yes, this is a routine system update. It should complete within a few minutes.
Can I watch on-demand content with Skylink?
Yes, Skylink offers a variety of on-demand movies, TV shows, and series for an additional fee.
Why is my Skylink receiver showing a "Smart Card Not Inserted" message?
This could mean the smart card is not inserted properly or has been damaged. Contact Skylink customer support for assistance.
I am experiencing poor audio quality on my TV when using Skylink. What should I do?
Check the connection between the receiver and the TV. If the cables are connected properly, try adjusting the audio settings on your TV.
How do I cancel my Skylink subscription?
You can contact Skylink customer support to cancel your subscription. Note that there may be cancellation fees depending on your contract.
Can I watch Skylink on my mobile device?
Yes, you can download the Skylink app on your mobile device to watch TV, on-demand content, and access your account.
How often do I need to adjust my satellite dish for Skylink?
The satellite dish should only need to be adjusted during installation. In case of signal issues, contact Skylink customer support for assistance.
My Skylink receiver keeps freezing. How can I resolve this issue?
Try turning off and unplugging the receiver for a few minutes, then turning it back on. If the issue persists, contact Skylink customer support for assistance.
How do I change the language on my Skylink programming?
You can change the language settings on your receiver or contact Skylink customer support for assistance.
Can I control my TV's volume with the Skylink remote?
No, the Skylink remote can only control the receiver's volume. You will need to use your TV's remote to adjust the volume.