What is skyswitch?
Skyswitch is a cloud-based unified communications platform that provides businesses with a suite of communication tools, such as phone service, video conferencing, and messaging.
How do I sign up for skyswitch?
You can sign up for skyswitch by contacting a reseller or by filling out a form on the skyswitch website.
Why am I getting a "server error" message on my skyswitch account?
This could be due to a number of reasons, such as an issue with your internet connection, a problem with the skyswitch server, or a temporary outage. Try restarting your device and if the issue persists, contact skyswitch customer support.
How do I troubleshoot call quality issues on skyswitch?
One common cause of call quality issues is a poor internet connection. You can try restarting your modem or router, or contacting your internet service provider for assistance. You can also check the skyswitch service status page for any reported outages.
Can I use skyswitch on my mobile device?
Yes, you can use the skyswitch mobile app on your iOS or Android device to make and receive calls, access voicemail, and use other features.
I forgot my skyswitch password, how can I reset it?
Go to the skyswitch login page and click on the "Forgot Password" link. You will be prompted to enter your email address and instructions will be sent to reset your password.
How can I transfer my existing phone number to skyswitch?
You can transfer your existing phone number to skyswitch by contacting a reseller or by filling out a form on the skyswitch website. Please note that not all numbers can be transferred, and there may be a fee for the transfer.
Can I use my existing phones with skyswitch?
Yes, you can use your existing phones with skyswitch, but they must be compatible with SIP (Session Initiation Protocol).
What is SIP and why is it important for skyswitch?
SIP is the industry standard for initiating and terminating communication sessions, such as voice and video calls. Skyswitch uses SIP to ensure compatibility with different devices and services.
How do I set up call forwarding on skyswitch?
To enable call forwarding on skyswitch, go to the "Settings" menu and select "Call Forwarding". Then, enter the number you want to forward calls to and select the type of call forwarding you want (e.g. always, when busy, etc.).
Can I have multiple users on one skyswitch account?
Yes, you can have multiple users on one skyswitch account, but each user will need their own login credentials.
How secure is my information on skyswitch?
Skyswitch takes security seriously and uses encryption and other measures to protect user information. You can also enable two-factor authentication for added security.
Can I use skyswitch to make international calls?
Yes, you can make international calls with skyswitch, but charges may apply. Please check with your reseller for international rates.
How do I set up voicemail on skyswitch?
To set up voicemail on skyswitch, dial *98 and follow the prompts to record your greeting and set a password.
Can I access my voicemail from a different device?
Yes, you can access your voicemail from any device by dialing *98 and entering your password.
Why am I not receiving calls on my skyswitch number?
This could be due to a number of reasons, such as a problem with your internet connection, an issue with your device, or a temporary outage. Try restarting your device and if the issue persists, contact skyswitch customer support.
Can I use third-party apps with skyswitch?
Yes, you can integrate third-party apps with skyswitch using APIs (Application Programming Interfaces). Contact your reseller for more information.
How do I set up call waiting on skyswitch?
To enable call waiting on skyswitch, go to the "Settings" menu and select "Call Waiting". Then, toggle the switch to enable call waiting.
What is a softphone and how do I use it with skyswitch?
A softphone is a software application that allows you to make calls over the internet using your computer or mobile device. You can use a softphone with skyswitch by downloading the skyswitch app or by configuring your device to work with the skyswitch service.
Can I set up an auto attendant on skyswitch?
Yes, you can set up an auto attendant on skyswitch to handle incoming calls and provide a menu of options for callers. Contact your reseller for assistance in setting this up.
How do I manage and customize my skyswitch account?
You can manage and customize your skyswitch account by logging in to the online portal or by using the mobile app. From there, you can change settings, review call logs, and add or remove features.
What are the different billing options for skyswitch?
There are three billing options for skyswitch: prepaid, post-paid, and wholesale. Contact your reseller for more information on which option is best for your business.
Do I need to sign a contract to use skyswitch?
It depends on your reseller and the billing option you choose. Some may require a contract while others offer a month-to-month payment option.
How do I cancel my skyswitch service?
To cancel your skyswitch service, contact your reseller and follow their cancellation process. Please note that you may be subject to early termination fees if you signed a contract.
Are there any resources available to help me troubleshoot issues with my skyswitch service?
Yes, you can visit the skyswitch support page for helpful articles and guides, or contact the skyswitch customer support team for assistance.
