What is Skytap?
Skytap is a cloud-based virtualization platform that allows users to easily create and manage virtual machines.
How do I access Skytap?
You can access Skytap through the website or by downloading the Skytap Desktop application.
Why am I experiencing slow performance on my virtual machine?
Slow performance on virtual machines can be caused by high network traffic or insufficient resources allocated to the machine. Try adjusting the resource settings or check your network connection.
What is a Skytap template?
A Skytap template is a pre-configured virtual machine with operating system and software already installed, allowing you to quickly deploy new virtual machines.
How do I create a new virtual machine?
You can create a new virtual machine by selecting the "New" button on your Skytap dashboard and choosing a template or uploading your own virtual machine image.
I am unable to connect to my virtual machine. What should I do?
First, check your network connection. If that is not the issue, try rebooting your virtual machine or check if your firewall is blocking the connection.
Can I delete a virtual machine?
Yes, you can delete a virtual machine by selecting it and clicking on the "Delete" button.
I am receiving an "out of resources" error message. What does this mean?
This means that the virtual machine does not have enough resources allocated to it. You can adjust the resource settings in the "VM Settings" tab.
Can I share virtual machines with others?
Yes, you can share virtual machines with specific users by adding them as collaborators or make them publicly accessible through a URL.
I accidentally deleted a virtual machine. Can I recover it?
Yes, you can recover a deleted virtual machine within 14 days by navigating to the "Deleted VMs" tab and selecting the virtual machine.
I am getting a "404 Not Found" error when trying to access a virtual machine from a shared link. What should I do?
The shared virtual machine may have been deleted or the link may have been incorrect. Contact the owner of the virtual machine for assistance.
How do I change the name of a virtual machine?
You can change the name of a virtual machine by clicking on the pencil icon next to the current name.
I am unable to access my virtual machine from the Skytap Desktop application. What can I do?
If the virtual machine is running, try restarting the application. If the issue persists, check your network connection and make sure the virtual machine is accessible from the web application.
How can I schedule a virtual machine to power on or off automatically?
You can schedule a virtual machine to power on or off automatically by navigating to the "Scheduling" tab in the virtual machine settings.
What is VPN access and how do I set it up?
VPN access allows you to securely access your virtual machines from your corporate network. You can set it up by following the instructions in the Skytap documentation.
How do I take snapshots of my virtual machines?
You can take snapshots of your virtual machines by clicking on the "Snapshot" button in the virtual machine menu. You can also schedule automatic snapshots in the "Scheduling" tab.
I am encountering an "internal server error" message. What should I do?
This error may be temporary. Try refreshing the page or clearing your browser's cache. If the error persists, contact Skytap support for assistance.
How can I upgrade my Skytap account?
You can upgrade your Skytap account by contacting sales through the website or by clicking on the "Upgrade Account" button in your account settings.
What is the difference between an environment and a project in Skytap?
An environment is a collection of virtual machines, while a project is a collection of environments. Projects allow for organization and management of multiple environments.
Can I install my own applications on a virtual machine in Skytap?
Yes, you can install your own applications on a virtual machine in Skytap. You can also create custom templates with your desired software.
Can I integrate Skytap with my existing IT systems?
Yes, Skytap supports integration with Active Directory, LDAP, and other IT systems through API or web services.
I am getting a "license is not valid" error message. What does this mean?
This error usually occurs when a virtual machine is missing a valid license for an operating system or software. Make sure to check your license agreements and add any necessary licenses.
How do I import data into a virtual machine?
You can import data into a virtual machine by selecting the "Import" button in the virtual machine menu and choosing the desired file or folder.
Can I export data from a virtual machine?
Yes, you can export data from a virtual machine by selecting the "Export" button in the virtual machine menu and choosing the destination for the exported file.
What is a secure connection or SSH gateway?
A secure connection or SSH gateway allows you to securely access your virtual machine's command line interface through a web browser.
How do I troubleshoot network issues on a virtual machine?
You can troubleshoot network issues on a virtual machine by checking the network adapter settings, making sure the virtual machine is connected to a network, and pinging other machines on the network.
How do I change the security settings for a virtual machine?
You can change the security settings for a virtual machine by navigating to the "Network" tab in the virtual machine settings and adjusting the firewall settings.
What is the maximum number of virtual machines I can have in my Skytap account?
The maximum number of virtual machines allowed in a Skytap account depends on the account plan. Contact sales or refer to the Skytap documentation for more information.
