What is Smartsupp?
Smartsupp is a live chat software that allows website owners to communicate with their visitors in real-time.
How do I install Smartsupp on my website?
To install Smartsupp, simply copy and paste the provided code into the header section of your websites HTML.
Im receiving an error message when trying to install Smartsupp. What should I do?
Make sure you have copied the code correctly and have placed it in the correct location on your website. If the issue persists, contact Smartsupp customer support for assistance.
Can I customize the appearance of the Smartsupp chat widget?
Yes, you can customize the widgets color, size, and position to match your websites design.
Does Smartsupp offer a mobile app?
Yes, Smartsupp has both iOS and Android apps that allow you to chat with your visitors on the go.
How many agents can use Smartsupp on one account?
The number of agents that can use Smartsupp on one account depends on the chosen plan. The free plan allows for up to 3 agents, while the paid plans have higher limits.
Can I track the number of visitors using Smartsupp?
Yes, Smartsupp provides real-time visitor tracking, including their location, page visits, and referrer.
Does Smartsupp support multiple languages?
Yes, Smartsupp supports over 50 languages, including popular ones like English, Spanish, French, and German.
Can I transfer chats to another agent?
Yes, you can transfer chats to other agents within your team using the transfer function in the chat window.
What if I accidentally close my chat window?
If you accidentally close the chat window, the conversation will be saved and can be continued when the visitor initiates a new chat session.
Do I need to be online to receive chats?
No, Smartsupp offers offline messaging so you can receive and respond to messages even when you are not online.
Can I integrate Smartsupp with other tools and platforms?
Yes, Smartsupp offers integrations with popular platforms such as WordPress, Shopify, and Google Analytics.
How do I set up auto-messages on Smartsupp?
To set up auto-messages, go to the Message Management section in your Smartsupp dashboard and follow the instructions.
Can I schedule when the chat window appears on my website?
Yes, you can schedule the chat window to appear during specific times or days using the Opening hours feature.
Is Smartsupp GDPR compliant?
Yes, Smartsupp follows strict data protection regulations and is GDPR compliant.
Can I save chat transcripts?
Yes, you can save chat transcripts in your dashboard or have them sent to your email for record-keeping.
Im experiencing technical difficulties with Smartsupp. What should I do?
First, try clearing your browsers cache and cookies. If the issue persists, contact Smartsupp customer support for further assistance.
Can I use Smartsupp on more than one website?
Yes, you can use Smartsupp on multiple websites. However, each website would require its own code and chat widget set up.
Is there a limit to the number of chats I can have?
No, there is no limit to the number of chats you can have on Smartsupp.
Does Smartsupp have a knowledge base or support center?
Yes, Smartsupp has a comprehensive knowledge base and support center that provides helpful articles, tutorials, and FAQs.
Can I remove the powered by Smartsupp branding on the chat window?
Yes, you can remove the branding by upgrading to a paid plan.
Can I add images or attachments in the chat?
Yes, you can add images or attachments in the chat by clicking on the paperclip icon in the chat window.
Is there a limit to the length of messages I can send?
No, there is no limit to the length of messages you can send on Smartsupp.
How do I cancel my Smartsupp subscription?
To cancel your Smartsupp subscription, go to your account settings and follow the instructions to cancel your plan.
Can I change my Smartsupp plan at any time?
Yes, you can change your plan at any time by going to your account settings and selecting a different plan.
Is there a free trial available for Smartsupp?
Yes, Smartsupp offers a 14-day free trial for their paid plans.
How secure is the information exchanged through Smartsupp?
Smartsupp uses SSL encryption to secure all information exchanged between agents and visitors on the chat.
