What is socalgas?
SoCalGas, or Southern California Gas Company, is a natural gas utility company that provides service to Southern California.
How do I report a gas leak?
If you smell gas or suspect a gas leak, immediately leave the area and call the SoCalGas emergency line at 1-800-427-2200.
What should I do if my gas service is disrupted?
If your gas service is disrupted, call the SoCalGas customer service line at 1-800-427-2200 to report the issue. A technician will be dispatched to resolve the problem.
How do I start or stop my gas service?
To start or stop your gas service, call the SoCalGas customer service line at 1-800-427-2200. You can also request service changes online through the SoCalGas website.
I'm receiving a "payment overdue" notice, but I've already paid. What should I do?
If you have already paid your bill and are receiving a "payment overdue" notice, contact SoCalGas customer service at 1-800-427-2200 to resolve the issue.
What should I do if my bill seems higher than usual?
If your bill seems higher than usual, first check for any changes in your gas usage habits. If there are no changes, you may call SoCalGas customer service at 1-800-427-2200 to discuss the issue.
How can I pay my bill?
SoCalGas offers several options for bill payment, including online, by phone, by mail, and in person at select locations. More information on these options can be found on the SoCalGas website.
Why am I being charged a late fee?
Late fees are applied when a bill is not paid by the due date. You have the option to request a payment extension or enroll in a payment arrangement to avoid late fees.
How can I enroll in the Budget Billing program?
Customers can enroll in the Budget Billing program by calling the SoCalGas customer service line at 1-800-427-2200.
Why am I being charged a reconnection fee?
Reconnection fees are applied when your gas service has been shut off for non-payment and a technician needs to visit your home to restore service. This fee can be avoided by making timely payments.
I'm having trouble paying my bill. What are my options?
If you are having trouble paying your bill, you may qualify for bill assistance programs offered by SoCalGas. More information about these programs can be found on the SoCalGas website or by contacting customer service at 1-800-427-2200.
Why is my gas meter not reading correctly?
If you believe there is an issue with your gas meter, call the SoCalGas emergency line at 1-800-427-2200 to report the issue and have a technician inspect the meter.
How do I read my gas meter?
Detailed instructions on how to read your gas meter can be found on the SoCalGas website.
My gas appliances are not working. What should I do?
If your gas appliances are not working, first check that the pilot light is lit. If the pilot light is lit and the appliances still do not work, call SoCalGas customer service at 1-800-427-2200 to report the issue.
What should I do if I receive an unauthorized bill?
If you receive a bill for a gas account that you did not open, contact SoCalGas customer service immediately at 1-800-427-2200.
Why was my gas service turned off?
There are several reasons why your gas service may be turned off, including non-payment, a gas leak, or a request from the customer. If you are unsure of the reason, contact SoCalGas customer service at 1-800-427-2200.
How can I report a gas theft?
If you suspect someone is stealing gas, please report it to SoCalGas customer service at 1-800-427-2200.
Can I choose my natural gas supplier?
No, SoCalGas is the primary supplier of natural gas for Southern California. However, customers can choose to purchase renewable natural gas credits to offset their carbon footprint.
I'm moving. How can I transfer my gas service to my new address?
You can transfer your gas service to a new address by calling SoCalGas customer service at 1-800-427-2200 or by requesting a transfer online through the SoCalGas website.
Can I change the date of my bill's due date?
Yes, customers can request a change to their bill's due date by contacting SoCalGas customer service at 1-800-427-2200.
How can I report a streetlight outage?
If you notice a streetlight outage, please report it to SoCalGas customer service at 1-800-427-2200.
What should I do if I suspect carbon monoxide poisoning?
Immediately leave the area and call 911 or the SoCalGas emergency line at 1-800-427-2200 if you suspect carbon monoxide poisoning. Seek medical attention if necessary.
How can I request a gas line inspection?
Customers can request a gas line inspection by calling SoCalGas customer service at 1-800-427-2200 or by requesting it online through the SoCalGas website.
What should I do if I receive a suspicious call or email claiming to be from SoCalGas?
If you receive a suspicious call or email claiming to be from SoCalGas, do not provide any personal information. Hang up or delete the email and contact SoCalGas customer service to verify the legitimacy of the communication.
Why am I receiving a "returned to sender" notice for my bill?
If you receive a "returned to sender" notice for your bill, it may mean that the address on your account is incorrect. Contact SoCalGas customer service at 1-800-427-2200 to update your information.
I'm having issues accessing the online account portal. What should I do?
If you are having trouble accessing the online account portal, try clearing your browser's cache and cookies. If the issue persists, contact SoCalGas customer service for assistance.
Can I schedule a gas service appointment online?
Yes, customers can schedule a gas service appointment online through the SoCalGas website.
