SolarWinds FAQ

Answers to your most common questions about Solarwinds.

Quick, simple, and helpful information at a glance.

What is SolarWinds?
SolarWinds is a software company that offers a variety of IT management solutions, including network, server, and application management.
How do I access SolarWinds?
You can access SolarWinds by logging into the web-based interface using your username and password.
What is the default login for SolarWinds?
The default login for SolarWinds is admin/admin. However, it is recommended to change the default login to a more secure one.
Why am I getting an error message saying "No response from agent"?
This error message could indicate a communication issue between SolarWinds and the agent. Check the agent's status and make sure it is online and responding.
How can I troubleshoot high polling load in SolarWinds?
You can troubleshoot high polling load by checking the system's performance and adjusting polling intervals or disabling unnecessary polling.
What is the SNMP Community String?
The SNMP community string is a string of characters that serves as a password for SNMP communication between devices.
How do I add a new device to SolarWinds?
You can add a new device to SolarWinds by going to the "Manage Nodes" section and clicking on "Add Node."
Why am I receiving an error message saying "The selected interface is not monitored by SolarWinds"?
This error message indicates that the selected interface is not currently being monitored by SolarWinds. You may need to add it to the list of monitored interfaces.
How can I set up alerts in SolarWinds?
You can set up alerts in SolarWinds by going to the "Alerts and Activity" section and clicking on "Add New Alert."
What is NetPath in SolarWinds?
NetPath is a feature in SolarWinds that allows you to track the performance and health of individual network paths.
How do I troubleshoot a device status being shown as "Unknown" in SolarWinds?
This could indicate a connectivity issue with the device. Check the network connection and make sure the device is responding to SNMP requests.
Why am I getting an error message saying "License is reaching its limit"?
This means your SolarWinds license is almost at its limit and you need to purchase more licenses. Check your license usage and consider upgrading if necessary.
How can I update SolarWinds to the latest version?
You can update SolarWinds by going to "Settings" and clicking on "Check for Updates." You can also download the latest version from the SolarWinds website.
What is NTA in SolarWinds?
NTA (NetFlow Traffic Analyzer) is a module in SolarWinds that allows you to monitor and analyze network traffic using NetFlow data.
How do I troubleshoot high CPU utilization in SolarWinds?
You can troubleshoot high CPU utilization in SolarWinds by checking the system's performance and identifying any processes or applications that may be causing the issue.
Why am I getting an error message saying "The system is currently unable to serve your request"?
This could mean that the system is experiencing high load or an issue with the database. Try again later or contact support for assistance.
How can I add custom properties to nodes in SolarWinds?
You can add custom properties to nodes in SolarWinds by going to the "Manage Custom Properties" section and clicking on "Add Custom Property."
What is the SolarWinds community?
The SolarWinds community is an online platform where users can interact, share knowledge, and get support from other SolarWinds users and experts.
How do I create a report in SolarWinds?
You can create a report in SolarWinds by going to the "Reports" section and clicking on "Add New Report."
Why am I receiving an error message saying "Insufficient memory available"?
This could indicate that your system does not have enough memory to perform the selected action. Try freeing up memory or adding more RAM.
How do I monitor server disk space in SolarWinds?
You can monitor server disk space in SolarWinds by adding the server as a node and enabling disk space monitoring.
Why is the wrong date and time showing in my SolarWinds logs?
This could mean that the time zone settings in SolarWinds are incorrect. Go to "Settings" and click on "Time Zones" to adjust them.
What is the SolarWinds Academy?
The SolarWinds Academy is an online learning platform where you can access training and resources to improve your knowledge and skills in using SolarWinds products.
How can I troubleshoot issues with adding nodes to SolarWinds?
You can troubleshoot issues with adding nodes by checking network connectivity, SNMP settings, and making sure the device is supported by SolarWinds.
Why am I getting an error message saying "Unable to connect to the Orion server"?
This could indicate a connectivity issue with the Orion server. Make sure the server is running and accessible from the network.
How do I disable a specific alert in SolarWinds?
You can disable a specific alert by going to the "Alerts and Activity" section and selecting the alert you want to disable. Then, click on the "Disable" button.
Why is the data in my SolarWinds charts not updating?
This could mean that the polling interval for that data is too long. Check the polling intervals and adjust if necessary.
How do I backup my SolarWinds configuration?
You can backup your SolarWinds configuration by going to "Settings" and clicking on "Database Maintenance." Then, select the "Backup Database" option.
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