What is southerncompany?
Southern Company is a large energy company that provides electricity and natural gas services to customers in multiple states.
What services does southerncompany offer?
Southern Company offers electricity and natural gas services to residential, commercial, and industrial customers.
How do I pay my southerncompany bill?
You can pay your southerncompany bill online, by phone, through automatic bank drafts, or by mail. More information can be found here: https://www.southerncompany.com/customer-service/bill-pay-options.html
I am having trouble paying my bill, what should I do?
If you are having trouble paying your bill, please contact southerncompany's customer service team at 1-888-660-5890 for assistance.
Why is my bill higher than usual?
Your bill may be higher than usual due to seasonal changes, energy usage, or changes in rates. You can track your energy usage and view helpful tips for managing your bill here: https://www.southerncompany.com/customer-service/energy-usage-management.html
How do I report a power outage?
To report a power outage, please call the southerncompany customer service team at 1-888-660-5890 or report it online through your account.
I received a disconnection notice, what should I do?
If you received a disconnection notice, please contact southerncompany's customer service team at 1-888-660-5890 immediately to avoid disconnection.
Why did I receive a late fee on my bill?
Late fees are applied to bills that are not paid by the due date. If you believe there is an error, please contact southerncompany's customer service team at 1-888-660-5890 for assistance.
How do I request a service connection or disconnection?
You can request a service connection or disconnection by contacting southerncompany's customer service team at 1-888-660-5890 or submitting a request through your account online.
I am moving, how do I transfer my services?
You can easily transfer your services by contacting southerncompany's customer service team at 1-888-660-5890 or submitting a request through your account online.
Why is my electricity off?
Your electricity may be off due to a scheduled outage, maintenance work, or an unexpected outage. You can report your outage and check the status here: https://www.southerncompany.com/customer-service/outage-center.html
My electricity is out, when will it be restored?
The time it takes to restore power varies depending on the cause of the outage. You can check the estimated restoration time through your account or by calling southerncompany's customer service team at 1-888-660-5890.
How do I start or stop natural gas services?
You can start or stop natural gas services by contacting southerncompany's customer service team at 1-888-660-5890 or submitting a request through your account online.
My natural gas service is not working, what should I do?
If your natural gas service is not working, please contact southerncompany's customer service team at 1-888-660-5890 immediately for assistance.
How do I read my electricity or natural gas meter?
Instructions on how to read your meter can be found here: https://www.southerncompany.com/customer-service/reading-your-meter.html. You can also contact southerncompany's customer service team for assistance.
I received a high usage alert, what does it mean?
A high usage alert means that your energy usage is higher than normal. This could be due to seasonal changes, changes in usage patterns, or issues with your equipment. You can find tips for managing your energy usage here: https://www.southerncompany.com/customer-service/energy-usage-management.html
What should I do if I smell gas?
If you smell gas, leave the area immediately and call southerncompany's emergency line at 1-800-427-5463. Do not use any electronic devices or turn on any appliances until the gas leak is addressed.
What is a carbon monoxide alarm and why do I need one?
Carbon monoxide alarms are important for detecting dangerous levels of carbon monoxide in your home. Carbon monoxide is a colorless, odorless gas that can be toxic at high levels. Learn more about carbon monoxide and why you need an alarm here: https://www.southerncompany.com/customer-service/safety/carbon-monoxide-safety.html
I received a letter about a meter reading issue, what does it mean?
If you received a letter about a meter reading issue, it means that there may be an error with your meter reading. Please contact southerncompany's customer service team at 1-888-660-5890 for assistance.
How do I schedule a meter reading or request a reread?
To schedule a meter reading or request a reread, please contact southerncompany's customer service team at 1-888-660-5890 or submit a request through your account online.
What should I do if I damaged a natural gas line?
If you damaged a natural gas line, leave the area immediately and call 911 and then southerncompany's emergency line at 1-800-427-5463.
Why am I experiencing low gas pressure?
Low gas pressure could be a result of an issue with your equipment or a leak in the natural gas line. Please contact southerncompany's customer service team at 1-888-660-5890 for assistance.
How can I sign up for paperless billing?
You can sign up for paperless billing by logging into your account and updating your billing preferences. You can also contact southerncompany's customer service team for assistance.
I need to make a payment arrangement, what should I do?
To set up a payment arrangement, please contact southerncompany's customer service team at 1-888-660-5890 for assistance.
Who do I contact for questions about my bill?
For questions about your bill, please contact southerncompany's customer service team at 1-888-660-5890. You can also view a breakdown of your charges through your account online.
How do I update my contact information?
You can update your contact information through your account online or by contacting southerncompany's customer service team at 1-888-660-5890.
What should I do if I received a suspicious email or phone call claiming to be from southerncompany?
If you received a suspicious email or phone call claiming to be from southerncompany, do not provide any personal or account information. Contact southerncompany's customer service team at 1-888-660-5890 to report the incident. Learn more about protecting yourself from scams here: https://www.southerncompany.com/customer-service/scam-awareness.html
