What is SouthState Bank?
SouthState Bank is a regional bank that operates in the Southeastern United States.
How can I open an account with SouthState Bank?
You can open an account with SouthState Bank by visiting a branch location or applying online on their website.
I forgot my online banking username, what should I do?
You can retrieve your username by clicking on the "forgot username" link on the online banking login page and following the instructions.
How do I reset my online banking password?
To reset your password, click on the "forgot password" link on the online banking login page and follow the prompts.
My online banking login is not working, what should I do?
If your online banking login is not working, try resetting your password. If the issue persists, contact customer service for assistance.
How can I find a SouthState Bank ATM near me?
You can locate a SouthState Bank ATM near you by using the branch and ATM locator on their website or mobile app.
Can I deposit checks using the SouthState Bank mobile app?
Yes, you can deposit checks using the mobile app by selecting the "deposit checks" option and following the instructions.
I am unable to access my account on the mobile app, what can I do?
Make sure you have the latest version of the app. If the issue persists, try uninstalling and reinstalling the app. If the problem continues, contact customer service for assistance.
How can I report a lost or stolen debit/credit card?
To report a lost or stolen card, call 1-800-382-5465 and follow the prompts to speak to a customer service representative.
What should I do if I see a suspicious transaction on my account?
If you notice any unauthorized or suspicious transactions on your account, contact customer service immediately to report it.
Can I schedule automatic payments for my bills using SouthState Bank online banking?
Yes, you can set up automatic payments for your bills by using the Bill Pay feature on the online banking platform.
Is there a fee for using Bill Pay?
There may be a fee for certain types of Bill Pay transactions, such as expedited payments. Please refer to the fee schedule on SouthState Bank's website for more information.
How can I check my account balance?
You can check your account balance by logging into online banking, using the mobile app, or by visiting a branch location.
What is the daily withdrawal limit for SouthState Bank ATMs?
The daily withdrawal limit for SouthState Bank ATMs is $500 for most accounts. However, it may vary for certain types of accounts.
Can I transfer money between my SouthState Bank accounts?
Yes, you can transfer money between your SouthState Bank accounts by using the online banking platform or by visiting a branch location.
What is Zelle and how can I use it to send money?
Zelle is a fast, safe, and easy way to send money directly between bank accounts. You can use it by enrolling in Zelle through your online banking account or mobile app.
I am having trouble logging into Zelle, what can I do?
Make sure you are using the correct login credentials and have enrolled in Zelle through your SouthState Bank account. If the issue persists, contact customer service for assistance.
Can I pay my credit card bill online?
Yes, you can pay your credit card bill online by logging into your credit card account through the SouthState Bank website or mobile app.
I am receiving an error message when trying to make a payment, what should I do?
If you are getting an error message while making a payment, make sure you have entered the correct payment information. If the problem continues, contact customer service for assistance.
How can I find information about SouthState Bank's mortgage products and rates?
You can find information about mortgage products and rates on the SouthState Bank website or by contacting a mortgage specialist.
What is FDIC insurance and does SouthState Bank have it?
FDIC insurance is a federal program that protects deposits in banks up to a certain amount. SouthState Bank is a member of the FDIC, so your deposits are protected up to the maximum amount allowed by law.
Where can I find the routing number for SouthState Bank?
You can find the routing number for SouthState Bank on the bottom of your checks, on the bank's website, or by contacting customer service.
Can I order checks online?
Yes, you can order checks by logging into your online banking account, selecting the "order checks" option, and following the prompts.
I received an email or text message that appears to be from SouthState Bank asking for personal information, what should I do?
SouthState Bank will never request sensitive information such as account numbers or passwords via email or text message. This may be a phishing scam, do not respond and please report it to customer service.
Can I change my SouthState Bank account information online?
Yes, you can update your account information, such as your address or phone number, by logging into your online banking account and selecting the "update profile" option.
What should I do if I am having difficulty accessing SouthState Bank's website?
This may be due to a temporary issue or your internet connection. If the issue persists, try clearing your browser's cache and cookies or accessing the website from a different browser. You can also contact customer service for assistance.
