Spiegel FAQ

Answers to your most common questions about Spiegel.

Quick, simple, and helpful information at a glance.

What should I do if spiegel is not loading properly?
If spiegel is not loading properly, try clearing your browser's cache and cookies and refresh the page. If the issue persists, try using a different browser or device.
Why am I getting an error message when trying to sign in?
If you are receiving an error message when trying to sign in, make sure you are using the correct login credentials. If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link.
How do I cancel my spiegel subscription?
To cancel your spiegel subscription, log into your account and go to the "My Subscriptions" section. From there, you can select the option to cancel your subscription.
Why am I not receiving any emails from spiegel?
There may be a few reasons why you are not receiving emails from spiegel. Check your spam or junk folder to make sure they are not being filtered. You can also add spiegel to your contacts or safe senders list to ensure you receive future emails.
How do I report a technical issue on spiegel?
You can report a technical issue by clicking on the "Help" or "Contact" section on the website. Fill out the form with details about the issue you are experiencing and our team will assist you.
Why am I being charged for a spiegel product I did not order?
If you did not order a spiegel product but are being charged for it, please contact our customer service team immediately. It is possible that someone may have used your information without your knowledge.
How do I change my shipping address for spiegel orders?
To change your shipping address for spiegel orders, log into your account and go to the "My Account" section. There you can edit or update your shipping address.
Why is my shipment delayed?
Shipments may be delayed due to unforeseen circumstances such as extreme weather or logistical issues. You can track your shipment using the tracking number provided in your order confirmation email for updates.
How can I track my order on spiegel?
You can track the status of your order by clicking on the tracking number provided in your order confirmation email. Alternatively, you can log into your account and go to the "My Orders" section to view the status of your order.
Why is my coupon code not working on spiegel?
If your coupon code is not working on spiegel, make sure you are entering it correctly and that it is still valid. Some coupon codes may have specific restrictions or expiration dates.
How can I contact spiegel customer service?
You can contact spiegel customer service by clicking on the "Help" or "Contact" section on the website. You can also email us at [email protected] or call our toll-free number at 1-800-927-7671.
How do I return a product to spiegel?
To return a product to spiegel, log into your account and go to the "My Orders" section. Select the order you wish to return and follow the instructions provided. You can also contact our customer service team for assistance.
Can I exchange an item purchased on spiegel?
We currently do not offer exchanges for items purchased on spiegel. You will need to return the item and place a new order for the desired size or color.
Why was my payment declined on spiegel?
Your payment may have been declined on spiegel due to insufficient funds, an incorrect billing address, or other factors. Please check with your bank and make sure the information entered is correct. If the issue persists, contact our customer service team for assistance.
How do I unsubscribe from spiegel emails?
To unsubscribe from spiegel emails, click on the "Unsubscribe" link at the bottom of any promotional email you receive from us. You can also log into your account and go to the "Email Preferences" section to change your email settings.
Is it safe to enter my credit card information on spiegel?
Yes, it is safe to enter your credit card information on spiegel. We use industry-standard encryption technology and follow strict security protocols to protect your personal information.
Why are some items on spiegel out of stock?
Some items on spiegel may be temporarily out of stock due to high demand. You can click on the "Notify Me" button to receive an email notification when the item is back in stock.
How do I use a promo code on spiegel?
To use a promo code on spiegel, enter the code at checkout in the designated "Promo Code" field. The discount will be applied to your order if the code is valid and the items in your cart qualify for the promotion.
What is spiegel's return policy?
Our return policy allows for returns within 30 days of purchase for a full refund or exchange. The item must be in its original condition and packaging. Please see our return policy page for more information.
How can I change my payment method on spiegel?
To change your payment method on spiegel, log into your account and go to the "My Orders" section. Select the order you want to change and click on "Change Payment Method."
Can I cancel my order on spiegel?
If your order has not been shipped yet, you can cancel it by going to the "My Orders" section in your account. If it has already been shipped, please refer to our return policy or contact our customer service team for assistance.
How do I update my account information on spiegel?
To update your account information on spiegel, log into your account and click on the "My Account" section. From there, you can edit your personal information, billing and shipping addresses, and more.
Will my personal information be shared with third parties on spiegel?
No, we do not share your personal information with third parties without your consent. Please see our privacy policy for more information.
How can I find my tracking number for a spiegel order?
You can find your tracking number for a spiegel order in your order confirmation email. You can also log into your account and go to the "My Orders" section to view your tracking information for each order.
How do I unsubscribe from marketing emails from spiegel?
To unsubscribe from marketing emails from spiegel, click on the "Unsubscribe" link at the bottom of any promotional email you receive from us. This will also unsubscribe you from any promotional emails from our partner brands.