State Farm Insurance FAQ

Answers to your most common questions about Statefarm.

Quick, simple, and helpful information at a glance.

What is State Farm?
State Farm is an American insurance and financial services company that offers a variety of insurance and financial products to individuals, families, and businesses.
How do I file a claim with State Farm?
You can file a claim with State Farm by calling their claims department, logging into your online account, or using the State Farm mobile app.
How do I make a payment on my State Farm policy?
You can make a payment on your State Farm policy by logging into your online account, calling their automated phone system, or using the State Farm mobile app.
Why can't I log into my State Farm account?
There could be several reasons why you are unable to log into your State Farm account. You may have forgotten your username or password, your account may be locked, or there may be a technical issue. Try resetting your password or contact State Farm customer service for assistance.
I received a message saying my policy was canceled, what do I do now?
If your policy was canceled, contact your State Farm agent or customer service immediately to discuss the reason for cancellation and to see if it can be reinstated.
What is the process for adding a new vehicle to my State Farm policy?
To add a new vehicle to your State Farm policy, contact your agent or log into your online account and follow the prompts to add a vehicle.
Can I make changes to my policy online?
Yes, you can make changes to your policy online by logging into your account and navigating to the "Manage Policy" section.
How do I find a State Farm agent near me?
You can find a State Farm agent near you by visiting the "Find an Agent" section on the State Farm website.
How do I cancel my State Farm policy?
To cancel your State Farm policy, contact your agent or customer service to discuss the cancellation process.
I received a rate increase notification, why did my rates go up?
Your rates may have increased due to several factors such as changes in your coverage, driving history, location, or state regulations. Contact your agent for more information.
What should I do if I need to make changes to my billing information?
If you need to make changes to your billing information, log into your online account or contact customer service for assistance.
My payment is past due, what should I do?
If your payment is past due, contact State Farm customer service to discuss your options for bringing your account up to date.
I received a letter stating I need to provide additional information, what do I do?
If you received a letter stating you need to provide additional information, contact your agent or customer service for more information on what is needed and how to submit it.
I was in an accident, how do I report it to State Farm?
To report an accident to State Farm, you can call their claims department, use the State Farm mobile app, or report it online through your account.
My car was damaged, can I use a repair shop of my choice?
Yes, you can use a repair shop of your choice. However, using a State Farm preferred shop may save you time and hassle as these shops guarantee repairs and have a direct billing agreement with State Farm.
I received a check for my claim, but it is made out to both me and the lienholder, what do I do?
If your insurance company issues a check for a claim and it is made out to both you and the lienholder, contact your lienholder for instructions on how to endorse the check and send it to them for processing.
How do I get my vehicle appraised for the repairs?
If your vehicle needs repairs, you can schedule an appraisal with a State Farm preferred shop or a claim representative will contact you to schedule an appointment.
My policy was canceled due to non-payment, can I reinstate it?
If your policy was canceled due to non-payment, you may be able to reinstate it by making the necessary payment and discussing your options with your agent or customer service.
How do I print a copy of my policy documents?
You can print a copy of your policy documents by logging into your account and navigating to the "View/Print Documents" section.
I'm having trouble understanding my bill, who can I contact for help?
If you need help understanding your bill, contact State Farm customer service for assistance.
Can I make changes to my policy coverage online?
Yes, you can make changes to your policy coverage online by logging into your account and navigating to the "Manage Policy" section.
My policy premium increased, can I get an explanation?
If your policy premium increased, contact your agent for an explanation and to discuss your options for potentially lowering your premium.
How do I get a quote for a new policy with State Farm?
To get a quote for a new policy with State Farm, visit their website or contact a local agent.
I received a denial for my claim, what can I do?
If your claim was denied, review the explanation for the denial and contact your agent or customer service to discuss your options.
I lost my insurance card, what should I do?
If you lost your insurance card, log into your account or contact customer service to request a new card.
Can I enroll in paperless billing?
Yes, you can enroll in paperless billing by logging into your account and navigating to the "Billing & Payments" section.
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