What is StaySafe?
StaySafe is a safety and wellbeing app designed to help individuals and companies manage risk and maintain safety in various environments.
How do I use StaySafe?
First, download the app from the App Store or Google Play Store. Then, create an account and start using the features in the app.
What personal information do I need to provide to use StaySafe?
You only need to provide your name and a valid email address to create an account. Other personal information can be optionally added for more customized features.
Can I use StaySafe offline?
Yes, you can use the app offline but some features may not be available.
What do I do if I forget my login password for StaySafe?
You can reset your password by clicking on the "Forgot Password?" link on the login page.
Is StaySafe available in multiple languages?
Yes, StaySafe is currently available in English, Spanish, French, and German. More languages may be added in the future.
How does StaySafe ensure user privacy?
StaySafe follows strict data protection and privacy laws, such as the General Data Protection Regulation (GDPR), and only collects necessary data to provide the service.
Can I track someone's location through StaySafe without their permission?
No, StaySafe respects user privacy and only allows tracking with the user's consent.
What happens if I lose my phone with the StaySafe app installed?
You can log in to your account from another device to access your data and remotely wipe the data from your lost phone.
Why is StaySafe tracking my location?
StaySafe tracks your location to ensure your safety and monitor potential risks in your designated locations.
What types of incidents can I report using StaySafe?
You can report a wide range of incidents, such as hazardous situations, medical emergencies, or suspicious activities.
Can I customize the types of incidents I can report on StaySafe?
Yes, you can customize the types of incidents based on your specific environment or industry.
How can I add additional users to my StaySafe account?
As an individual user, you cannot add others to your account but as a company, you can add employees to the company's account.
What is the panic button feature in StaySafe and how does it work?
The panic button is a feature that allows you to send an emergency alert to your designated safety contacts. Simply press and hold the button for 4 seconds to activate it.
Are my designated safety contacts notified when I use the panic button?
Yes, your designated safety contacts will receive a location and time-stamped alert when you use the panic button.
Can StaySafe be used for lone workers or employees working remotely?
Yes, StaySafe is particularly useful for lone workers or employees in remote locations as it allows for regular check-ins and immediate emergency response if needed.
Why am I receiving a "connection error" message on StaySafe?
This could be due to poor network connection or a technical issue. Please try again later or check your network settings.
Can I use StaySafe when traveling abroad?
Yes, StaySafe can be used globally, as long as you have access to a reliable network or internet connection.
How can I customize my notifications on StaySafe?
You can customize your notifications by going to your app settings and selecting which notifications you want to receive.
What do I do if I receive a false alarm notification on StaySafe?
If you believe the incident was a false alarm, you can dismiss the notification by following the instructions provided.
How can I improve the accuracy of my location on StaySafe?
Make sure your device's Location Services are turned on and your GPS signal is strong. Moving to an area with better network coverage can also improve location accuracy.
Can I use StaySafe in an emergency without access to my phone or internet?
Yes, if you have set up the panic button feature, you can activate it without internet or phone access and your designated safety contacts will be alerted.
What do I do if I receive a "Check-in Failed" notification on StaySafe?
This could be because you missed your designated check-in time or due to technical issues. Please try again later or contact support for assistance.
Can other StaySafe users see my safety status?
No, your safety status is only visible to you and your designated safety contacts. Other users cannot see your location or safety status.
Can I use StaySafe while on a phone call?
No, StaySafe cannot be used while on a phone call. Please complete the call and then use the app.
How can I add my company to StaySafe for company-wide use?
Please contact StaySafe's sales team for more information on adding your company to the platform.
What happens if I accidentally trigger a false alarm on StaySafe?
You can quickly dismiss the alarm by following the instructions provided. You can also contact support for further assistance if needed.
