What is StockX?
StockX is an online marketplace for buying and selling authentic sneakers, streetwear, watches, and designer handbags.
How does StockX work?
Sellers list their items on StockX and buyers place bids or purchase at the lowest Ask price. When a bid and an Ask price match, a transaction occurs and StockX facilitates the payment and shipping.
Are all products on StockX authentic?
StockX has a strict authentication process and all products sold on their platform go through a thorough verification process.
Can I cancel my bid on StockX?
No, once a bid is placed on StockX, it cannot be canceled.
How long does it take for my item to be delivered?
Delivery times can vary depending on the seller's location and the shipping method chosen. StockX estimates 3-6 business days for delivery.
Can I return an item I purchased on StockX?
StockX has a "No Return" policy, but in certain circumstances, you may be eligible for a return. You can read more about their Return Policy on their website.
What are StockX's fees?
StockX charges a 3% processing fee for all purchases and a transaction fee if you are a seller.
Why am I being charged sales tax on my purchase?
StockX follows local sales tax laws and you may be charged sales tax based on your shipping address.
How do I change my shipping address?
You can change your shipping address on the "My Account" page on the StockX website.
Why was my order cancelled?
Orders may be cancelled if the item fails authentication, if the seller cancels the sale, or if there is an issue with payment.
What is an "Outlier Price" on StockX?
An Outlier Price is an exceptional bid that is significantly higher or lower than the current market value for an item.
How do I contact StockX customer support?
You can contact StockX customer support through their website or email at [email protected].
I received an error message while placing an order. What should I do?
If you receive an error message, make sure all the information entered is correct and try again. If the error persists, contact customer support for assistance.
I forgot my password. How can I reset it?
On the StockX login page, click on "Forgot Password" and follow the prompts to reset your password.
The item I received is not as described. What should I do?
Contact StockX customer support immediately to report the issue. They may be able to assist you with a resolution or return.
Why am I being asked to provide a photo of my ID?
StockX may ask for a photo of your ID as a part of their identity verification process to ensure security and prevent fraud.
I have a promo code for StockX. How can I use it?
You can enter your promo code at checkout before completing your purchase.
Can I make an offer on an item?
No, StockX only allows for bids and purchases at the Ask price.
Why was my bid rejected on StockX?
Bids may be rejected if they are significantly lower than the current Ask price or if the seller's account has been flagged for suspicious activity.
How can I track my order?
You can track your order on the "My Account" page on the StockX website.
Can I sell an item I purchased on StockX?
No, StockX has a strict "No Flipping" policy and items purchased on their platform are for personal use only.
I received a "bank error" message at checkout. What should I do?
This error message may appear if your bank is not allowing the transaction to go through. Contact your bank to resolve the issue or try using a different payment method.
How can I become a seller on StockX?
You can apply to become a seller on StockX by filling out an application on their website. They have strict requirements for sellers, including having a verified PayPal account and a positive feedback rating.
Can I change the size or color of my purchase after it has been confirmed?
No, once an order has been confirmed, you cannot make any changes.
How can I contact the seller of the item I purchased?
StockX does not allow direct communication between buyers and sellers. All communication should go through their customer support team.
I received a damaged item. What should I do?
Contact StockX customer support immediately for assistance. They may ask for photos of the damaged item and help with a resolution.
