What is supportingcast?
Supportingcast is a tool for organizing and managing artists, actors, and extras for casting in movies, TV shows, and other productions.
How do I add an artist to supportingcast?
To add an artist, go to the "Artists" tab and click "Add New Artist." Enter the required information and click "Save."
Why am I unable to add an artist to a role?
This could be due to several reasons, such as the artist already being assigned to a different role, or the role being filled. Please check the artist and role information before attempting to add them again.
How do I delete an artist from supportingcast?
To delete an artist, go to their profile and click on the "Delete" button. Please note that this action cannot be undone.
Why am I getting a "duplicate entry" error when trying to add an artist?
This means that there is already an artist with the same name or information in the database. Please check for any duplicates before adding the artist again.
How can I search for a specific artist in supportingcast?
You can use the search bar at the top of the page to search for an artist by name. You can also use filters to narrow down your search results.
Why am I unable to edit an artist's information?
This could be because you do not have the proper permissions or the artist is currently booked for a project. Please contact the administrator for assistance.
How do I add a new project in supportingcast?
To add a new project, go to the "Projects" tab and click "Add New Project." Fill in the required information and click "Save."
Why am I unable to edit a project's details?
This could be because the project is currently active or completed. If you need to make changes, you may need to create a new project entry instead.
How do I assign artists to a project in supportingcast?
Go to the project's page and click on the "Assign Artists" button. Select the desired artists from the list and click "Save."
Why am I getting a "no artists available" message when trying to assign an artist to a project?
This could be because all the artists are already booked for other projects or do not match the requirements for the project. Try expanding your search criteria or checking if the artist is already assigned to the project.
How do I remove an artist from a project in supportingcast?
Go to the project's page and click on the "Remove Artists" button next to the artist's name. Confirm the removal to complete the process.
Why is the project still showing artists as assigned even after being removed?
This could be because the artist has already been marked as "completed" for the project. You can update their status to "not booked" in their profile to remove them completely.
How do I track an artist's availability in supportingcast?
You can view an artist's availability in their profile. A green dot indicates they are available, a gray dot means they are partially booked, and a red dot means they are not available.
How do I set an artist's rates in supportingcast?
Go to the artist's profile and click on the "Rates" tab. Enter the desired rates for different types of projects and click "Save."
Why am I getting an "invalid rate entered" error when trying to add rates for an artist?
This could be because the rates are not in the correct format or the currency is not supported. Make sure to enter the rates as per the guidelines provided.
How do I generate reports in supportingcast?
Go to the "Reports" tab and select the desired report type. Enter the necessary parameters and click "Run Report."
Why am I unable to access the reports tab in supportingcast?
This could be because you do not have the permission to generate reports. Please contact your administrator for assistance.
How do I view an artist's portfolio in supportingcast?
Go to the artist's profile and click on the "Portfolio" tab. You can view their bio, headshots, and other important information here.
Why am I getting a "file size too large" error when trying to upload headshots for an artist?
This means the size of the file exceeds the maximum allowed limit. Please try uploading a smaller file or compress the image before uploading.
How do I change my password in supportingcast?
Go to the "Account" tab and click on "Change Password." Enter your current password and the new password, then click "Save."
Why am I unable to change my password in supportingcast?
This could be because you do not have the permission to change your password. Please contact your administrator for assistance.
How do I update my contact information in supportingcast?
Go to the "Account" tab and click on "Edit Profile." Make the necessary changes and click "Save."
Why am I unable to edit my profile information in supportingcast?
This could be because you do not have the permission to edit your profile. Please contact your administrator for assistance.
How do I request technical support in supportingcast?
You can click on the "Support" button at the top right corner of the page and submit a support ticket with your question or issue.
Why am I getting an "invalid login credentials" error when trying to log in to supportingcast?
This means the username or password entered is incorrect. Please double-check your credentials and try again.
How do I reset my password if I have forgotten it?
Go to the login page and click on "Forgot Password?" Enter your email address and follow the instructions in the email to reset your password.
Why am I not receiving emails from supportingcast?
This could be because the emails are going to your spam folder. Please check your spam folder and mark emails from supportingcast as "not spam."
How do I update my notification settings in supportingcast?
Go to the "Account" tab and click on "Notification Settings." You can customize which types of notifications you want to receive here.
Why am I unable to log in to supportingcast after multiple attempts?
This could be because your account has been temporarily locked as a security measure. Please wait for some time before attempting to log in again. If the issue persists, please contact technical support.
