What is Surfline?
Surfline is a website and app that provides surf reports, forecasts, and live streaming video for beaches around the world.
Why can't I log in to my Surfline account?
Make sure you are using the correct email and password. If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page.
How do I change my password on Surfline?
You can change your password by going to the "Account Settings" page on Surfline and clicking on the "Change Password" option.
Why is the surf forecast not accurate?
Surfline uses advanced technology and expert analysis to provide accurate surf forecasts, but factors such as weather, tides, and local conditions can affect the accuracy of the forecast.
Why am I not receiving surf alert notifications?
Make sure you have enabled push notifications for the Surfline app in your device's settings. If the issue persists, try logging out and logging back in to your account.
How do I cancel my Surfline subscription?
You can cancel your subscription by going to your "Account Settings" on Surfline and clicking on the "Cancel Subscription" option. You can also contact customer support for assistance.
Why am I experiencing buffering while watching live surf cameras?
This could be due to a poor internet connection. Try refreshing the page or switching to a different browser or device.
How do I report a problem with a surf camera?
You can report a problem by clicking on the "Report a Problem" button on the live camera view page or by contacting customer support.
Why is there no video for the surf camera?
This could be due to a temporary issue with the camera or a network outage. If the issue persists, please report it to customer support.
How do I change the units (imperial/metric) on the surf forecast?
You can change the units by going to the "Settings" page on Surfline and selecting your preferred units under the "Display Units" option.
Why is the surf camera image upside down or tilted?
This could be due to a technical issue with the camera. Please report it to customer support for assistance.
How do I add a favorite surf spot?
You can add a favorite surf spot by clicking on the "Add to Favorites" button on the surf forecast page or by going to the "Favorites" section on the app and clicking on the "+" button.
Why is my favorite surf spot not showing up on the app?
Make sure you are logged in to your account and that you have added the surf spot to your favorites. If the issue persists, try logging out and logging back in.
How do I clear my browsing history on Surfline?
You can clear your browsing history by going to the "Settings" page on Surfline and clicking on the "Clear History" button under the "Privacy" section.
Why am I seeing an error message when trying to update my account information?
This could be due to a technical issue. Please try again later or contact customer support for assistance.
How do I change my profile picture on Surfline?
You can change your profile picture by going to the "Account Settings" page on Surfline and clicking on the "Upload Picture" option.
Why is the surf forecast not available for certain locations?
Surfline strives to provide surf forecasts for as many locations as possible, but some areas may not have surf data available.
How do I switch between different beach cams on the app?
You can switch between beach cams by clicking on the "Camera" option on the bottom menu of the app and selecting the desired camera.
Why am I getting an error message when trying to purchase a premium subscription?
This could be due to a network issue or an error with the payment process. Please try again later or contact customer support for assistance.
How do I change the language on Surfline?
You can change the language by going to the "Settings" page on Surfline and selecting your preferred language under the "Display Language" option.
Why am I not able to watch live HD cameras on Surfline?
Live HD cameras are only available to premium subscribers. If you are already a subscriber, make sure you are logged in to your account.
How do I save a surf forecast for offline viewing?
You can save a surf forecast for offline viewing by clicking on the "Download" button on the forecast page or by going to the "Saved Contents" section on the app and clicking on the "+" button.
Why is the surf forecast page not loading?
This could be due to a temporary issue with the website or app. Try refreshing the page or accessing it at a later time.
How do I update my billing information for my Surfline subscription?
You can update your billing information by going to the "Account Settings" page on Surfline and clicking on the "Update Billing Info" option.
Why am I getting an error message when trying to access the surf forecast for a specific date?
This could be due to a technical issue or an error with the data. Please try again later or contact customer support for assistance.
How do I delete my Surfline account?
You can delete your account by going to the "Account Settings" page on Surfline and clicking on the "Delete Account" option. Please note that this action cannot be undone and all of your data will be permanently deleted.
Why am I unable to view the surf forecast in fullscreen mode?
This could be due to your device's screen resolution or a technical issue. Please try using a different device or contact customer support for assistance.
