What is Surfshark and how does it work?
Surfshark is a virtual private network (VPN) service that allows you to encrypt your internet connection and protect your online privacy.
How do I install Surfshark on my device?
You can easily download and install the Surfshark app from their website and follow the step-by-step instructions.
Can I use Surfshark on multiple devices?
Yes, you can use Surfshark on an unlimited number of devices simultaneously with a single account.
I am experiencing slow internet speed while using Surfshark. What should I do?
This could be due to various factors like your internet connection, location, server load, etc. Try connecting to a different server or contacting Surfshark customer support for assistance.
Why am I unable to access certain websites while using Surfshark?
Some websites may block VPN connections for security reasons. You can try switching to a different server or using Surfshark's Camouflage mode to bypass such restrictions.
How secure is Surfshark's encryption?
Surfshark uses AES-256-GCM encryption, considered to be a highly secure and unbreakable encryption standard.
I forgot my Surfshark account password. How can I reset it?
You can easily reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.
Can I pay for Surfshark using cryptocurrency?
Yes, Surfshark accepts various cryptocurrencies, including Bitcoin and Ethereum, as payment methods.
Does Surfshark keep logs of my online activity?
No, Surfshark has a strict no-logs policy, which means they do not monitor, track, or store any of your online activities.
Can I use Surfshark to access geo-restricted content on streaming platforms?
Yes, Surfshark allows you to bypass geographic restrictions and access streaming content from anywhere in the world.
How often does Surfshark add new servers?
Surfshark regularly adds new servers to their network to provide users with a faster and more reliable connection.
What is a DNS leak, and how does Surfshark protect against it?
A DNS leak can expose your real IP address and location despite using a VPN. Surfshark uses private DNS servers and offers a built-in DNS leak protection feature to prevent this from happening.
Can Surfshark be used in countries with strict censorship laws?
Yes, Surfshark has special obfuscation features like Camouflage mode, NoBorders mode, and Shadowsocks, which can help bypass censorship and allow users to access the internet freely.
Is there a free trial for Surfshark?
Yes, Surfshark offers a 7-day free trial for users to test out their service before committing to a subscription.
I am unable to connect to any Surfshark server. What should I do?
This could be due to temporary server issues. Try connecting to a different server or restarting your device. If the problem persists, contact Surfshark customer support for assistance.
Can I use Surfshark to torrent safely?
Yes, Surfshark's strong encryption and strict no-logs policy make it safe to use for torrenting.
I accidentally connected to the wrong server on Surfshark. How do I disconnect?
You can easily disconnect by clicking on the "Disconnect" button in the Surfshark app or by turning off the VPN connection in your device's settings.
Does Surfshark offer a refund policy?
Yes, they offer a 30-day money-back guarantee if you are not satisfied with their service.
Can I install Surfshark on my router?
Yes, you can configure Surfshark on various types of routers to protect all devices connected to the network.
Is it legal to use Surfshark?
Yes, it is legal to use Surfshark in most countries. However, it is always best to check the specific laws and regulations in your location.
Is there a limit on bandwidth usage with Surfshark?
No, Surfshark does not impose any bandwidth restrictions, allowing you to use their service without worrying about data limits.
Can I use Surfshark on Firestick or other streaming devices?
Yes, Surfshark is compatible with various streaming devices, including Firestick, Roku, and Apple TV.
Is there a referral program for Surfshark?
Yes, Surfshark has a referral program that gives both the referrer and the referee a month of free service.
I am experiencing frequent disconnection issues with Surfshark. What can I do?
This could be due to various reasons like server load or unstable internet connection. Try connecting to a different server or contacting Surfshark customer support for assistance.
Can I change my Surfshark subscription plan?
Yes, you can easily upgrade or downgrade your subscription plan by logging into your account on the Surfshark website.
