What is Sustrans?
Sustrans is a UK-based charity that promotes healthy and sustainable transportation, such as walking and cycling.
How do I report a problem with a Sustrans route?
You can report a problem on the Sustrans website or by calling their customer service line.
Why is my Sustrans map showing incorrect information?
The Sustrans maps are updated regularly, but there may be delays in reflecting any changes. If you notice incorrect information, please report it to Sustrans.
My bike got stolen on a Sustrans route, what should I do?
If your bike was stolen, please report the incident to the police and then contact Sustrans for support.
What is the National Cycle Network (NCN)?
The National Cycle Network is a network of over 16,000 miles of signed and traffic-free routes for walking and cycling in the UK, managed by Sustrans.
How do I find a Sustrans route near me?
You can use the Sustrans website or their mobile app to search for routes near your location.
I have lost access to my Sustrans-funded project, what should I do?
If you have lost access to your project, please contact Sustrans for assistance.
Can I use a Sustrans route for motorized vehicles?
No, Sustrans routes are designated for non-motorized traffic such as cyclists and pedestrians unless otherwise specified.
Are Sustrans routes suitable for disabled users?
Sustrans routes are designed to be accessible to people of all abilities, but there may be some sections with steeper gradients or uneven surfaces. You can check the accessibility of a route on the Sustrans website.
Why am I receiving an error when trying to download a Sustrans map?
There may be temporary technical issues with the website. If the issue persists, please try downloading the map on a different device or contact Sustrans for assistance.
How do I volunteer with Sustrans?
You can sign up to be a volunteer on the Sustrans website and indicate your interest in specific roles or activities.
Can I donate to Sustrans?
Yes, you can donate to Sustrans on their website or through other fundraising platforms.
I found a problem on a Sustrans route, how do I report it?
You can report any issues you encounter on a Sustrans route on their website or by calling their customer service line.
Can I bring my dog on a Sustrans route?
It depends on the specific route and local rules. Please check the route details on the Sustrans website before bringing your dog.
How do I request a new Sustrans route in my area?
You can contact Sustrans with your request, and they will assess the feasibility of creating a new route in your area.
Is there a minimum age limit for using Sustrans routes?
No, there is no minimum age limit for using Sustrans routes, but younger users should be accompanied by an adult.
What should I do if I see someone damaging a Sustrans route?
If you witness any kind of vandalism or damage to a Sustrans route, please report it to Sustrans and/or the local authorities.
My Sustrans map is outdated, how can I get an updated version?
You can download or order an updated version of a Sustrans map on their website or contact them for assistance.
Can I camp on a Sustrans route?
No, camping is not permitted on Sustrans routes unless specified otherwise.
How do I use the Sustrans mobile app?
The Sustrans mobile app provides maps and route information for walking and cycling. You can download it from the App Store or Google Play and use it to plan your route and track your progress.
Is it safe to use Sustrans routes at night?
It is generally safe to use Sustrans routes at night, but we recommend using high-visibility clothing, lights, and common sense to ensure your safety.
How can I get involved in a local Sustrans project?
You can check the Sustrans website for any ongoing projects in your local area and contact them to get involved.
My question is not listed here, how can I contact Sustrans for assistance?
You can contact Sustrans through their website or call their customer service line for any further questions or issues.
Can I use Sustrans routes for competitive events?
You may be allowed to use a Sustrans route for a competitive event, but you must obtain permission from Sustrans beforehand.
I am having trouble accessing my Sustrans account, what should I do?
If you are having trouble accessing your Sustrans account, please try resetting your password or contact Sustrans for assistance.
How long does it take for Sustrans to respond to a complaint or enquiry?
Sustrans aims to respond to all complaints and enquiries within seven working days. If you do not receive a response within this timeframe, please contact them again.
Are Sustrans routes maintained regularly?
Sustrans regularly inspects and maintains their routes, but they also rely on the public to report any issues they encounter. If you notice a problem on a route, please report it to Sustrans.
