What is Svea?
Svea is a Swedish payment service provider that allows businesses to accept online payments from customers.
How do I set up Svea on my website?
You can set up Svea using their API or by using one of their available e-commerce integrations. Here is a link to their setup guide: [link to Svea setup guide]
What type of payments can Svea process?
Svea can process credit and debit card payments, bank transfers, and invoicing options.
I'm receiving an error message saying "invalid card number." What does this mean?
This error means that the card number you entered is incorrect. Please double-check the number and try again.
How do I handle an error message that says "authentication failed"?
This error indicates an issue with the authentication process. Try logging out and logging in again, or contact Svea's customer support for further assistance.
Can I process international payments with Svea?
Yes, Svea supports payments from international customers as long as their card is accepted by your chosen payment method.
I received an error message saying "transaction not found." What should I do?
This error means that Svea did not find the transaction information you provided. Double-check the details and try again, or contact Svea's support team for assistance.
What should I do if I encounter an error message saying "payment method not available"?
This error means that the selected payment method is not available for the specific transaction. Try using a different payment method or contact Svea's customer support for further assistance.
My customer received an error message saying "card declined." What does this mean?
This error means that Svea was unable to process the payment using the customer's credit or debit card. The customer should contact their bank for further information.
Is there a limit on the transaction amount with Svea?
Yes, there are transaction limits set by Svea. You can find more information about these limits on their website [link to Svea transaction limits page].
What does the error message "merchant not activated" mean?
This error means that your account is not activated or has been deactivated. Contact Svea's customer support for assistance.
I received an error message saying "payment failed, please try again." What should I do?
This error means that the payment was not successful. Double-check the information and try again, or contact Svea's support team for assistance.
Can I issue refunds using Svea?
Yes, refunds can be issued through Svea's system. Please refer to their refund policy for more information [link to Svea refund policy].
My customer received a "processing error" message when trying to complete their payment. What should I do?
This error means that there was an issue with processing the payment. Contact Svea's customer support for assistance.
How long does it take for payments to be processed by Svea?
The processing time for payments can vary depending on the chosen payment method. Credit and debit card payments typically take 2-3 business days to be processed.
Can I integrate Svea with my existing payment system?
Yes, Svea offers integration options for e-commerce platforms and other payment systems. Please check their website for available integrations [link to Svea integrations page].
I'm receiving an error message saying "invalid transaction type." What does this mean?
This error means that the transaction type was not recognized by Svea. Double-check the details and try again, or contact Svea's support team for assistance.
My customer received a "server error" during the payment process. What should I do?
This error means that there was an issue with Svea's server. Contact Svea's customer support for assistance.
Can I customize the payment process for my customers through Svea?
Yes, Svea offers customization options for the payment process. Contact their customer support for more information.
I'm seeing an error message saying "invalid parameter." What should I do?
This error means that one of the parameters provided for the transaction is incorrect. Double-check the information and try again, or contact Svea's support team for assistance.
Is Svea PCI compliant?
Yes, Svea is PCI compliant to ensure the security and protection of your customers' payment information.
How do I handle an error message saying "transaction already refunded"?
This error means that the transaction has already been refunded. Check your transaction history or contact Svea's customer support for further information.
Can I track my payment or refund transactions through Svea?
Yes, you can track your transactions through Svea's online portal or by contacting their customer support.
What is the process for setting up a recurring payment using Svea?
Svea offers a recurring payment option called "Autogiro," which can be set up through their online portal. Here is a link to their guide on setting up Autogiro [link to Svea Autogiro setup guide].
My customer received an error message saying "order not found." What should I do?
This error means that the transaction information provided by the customer is not recognized. Double-check the details and try again, or contact Svea's customer support for assistance.
