What is Svenska Spel?
Svenska Spel is a state-owned gambling company in Sweden that offers various forms of gaming and gambling activities, such as lotteries, sports betting, and online casino games.
How can I sign up for a Svenska Spel account?
To create an account, you need to visit the Svenska Spel website and click on the "Register" button. Then, follow the instructions to provide your personal and contact information and set up a username and password.
I forgot my Svenska Spel login details. What should I do?
If you cannot remember your username or password, you can click on the "Forgot login details?" link on the login page. Follow the prompts to retrieve your username or reset your password.
Is Svenska Spel legal in Sweden?
Yes, Svenska Spel is a state-owned company and operates under the regulation and control of the Swedish government and the Swedish Gambling Authority (Spelinspektionen).
What types of games does Svenska Spel offer?
Svenska Spel offers a wide range of games, including lotteries, sports betting, and online casino games such as slots, poker, and roulette.
Can I play Svenska Spel games on my mobile device?
Yes, most of Svenska Spel's games are available for play on both iOS and Android mobile devices through the Svenska Spel app.
How can I deposit money into my Svenska Spel account?
To deposit funds, you can log into your Svenska Spel account and click on the "Deposit" button. Then, choose your preferred payment method and follow the instructions to make a deposit.
Are there any fees for depositing or withdrawing money from my Svenska Spel account?
No, Svenska Spel does not charge any fees for deposits or withdrawals. However, your bank may apply transaction fees, so it is best to check with them beforehand.
Can I cancel a bet or game on Svenska Spel?
No, once a bet or game is placed on Svenska Spel, it cannot be cancelled or refunded.
How do I know if I have won a game or bet on Svenska Spel?
If you win a game or bet, the winnings will automatically be credited to your Svenska Spel account. You can also check your transaction history to see if any funds have been added to your account.
I have not received my winnings. What should I do?
If you have not received your winnings within the stated time frame, you can contact Svenska Spel customer support for assistance.
Can I transfer funds from my Svenska Spel account to someone else's account?
No, you can only use funds in your own Svenska Spel account for playing games and betting.
Is it safe to play on Svenska Spel?
Yes, Svenska Spel is a reputable and licensed gambling company that adheres to strict security measures to ensure the safety and privacy of its customers.
What should I do if I encounter an error message while playing a game or placing a bet?
If you receive an error message, try refreshing the page or logging out and back into your account. If the issue persists, you can contact Svenska Spel customer support for further assistance.
I have a problem with a specific game or bet. Can I contact the game provider directly?
No, all game-related enquiries should be directed to Svenska Spel customer support.
Is there a minimum age requirement for playing on Svenska Spel?
Yes, you must be at least 18 years old to play or bet on Svenska Spel. Age verification is required upon registration.
What are responsible gambling tools, and how can I use them on Svenska Spel?
Responsible gambling tools help players control their spending and monitor their gambling habits. You can find these tools, such as deposit limits and self-exclusion options, in your Svenska Spel account settings.
Is it possible to close my Svenska Spel account?
Yes, you can request to have your account closed by contacting Svenska Spel customer support. Alternatively, you can also self-exclude from the website for a set period or indefinitely.
I suspect fraudulent activity on my Svenska Spel account. What should I do?
If you notice any suspicious activity, such as unauthorized transactions, you should contact Svenska Spel customer support immediately to report the issue and secure your account.
Can I use a VPN to access Svenska Spel's website?
No, using a VPN to access the Svenska Spel website is strictly prohibited and may result in your account being closed or suspended.
Is it possible to change my personal details or contact information on my Svenska Spel account?
Yes, you can update your personal and contact details by going to your account settings and making the necessary changes. However, some information, such as your name and date of birth, cannot be changed.
How can I access my transaction history on Svenska Spel?
To view your transaction history, log into your account, and click on the "My Transactions" tab. You can then filter the results by date, payment method, or game type.
Is there a Svenska Spel loyalty or rewards program?
Yes, Svenska Spel has a loyalty program called "Kundklubben", where players can earn points for every game played and redeem them for various rewards.
Is it possible to set a time limit for my gaming session on Svenska Spel?
Yes, you can set a session time limit in your account settings to help you manage your playing time.
I am experiencing technical issues with a game or the website. How can I report it?
You can contact Svenska Spel customer support to report any technical issues or bugs you encounter while using the website or playing games.
Is there a limit to how much I can deposit or bet on Svenska Spel?
Yes, there are deposit and betting limits that you can set in your account settings. You can also contact customer support to set a customized limit based on your preferences and budget.
I have a gambling problem. Can Svenska Spel help me?
Yes, Svenska Spel offers resources and support for players who may have a gambling problem. You can find more information on their website or contact customer support for assistance.
