What should I do if my Swisscom internet connection is slow?
First, check if your devices are connected to the right Wi-Fi network. Also, try restarting your router and modem. If the problem persists, contact Swisscom customer support.
How can I reset my Swisscom router?
You can reset your Swisscom router by pressing and holding the reset button for 10 seconds. This will restore the settings to factory defaults.
What does the blinking red light on my Swisscom router mean?
A blinking red light on your router indicates a connection issue. Check your cables and make sure they are securely connected. If the issue persists, contact Swisscom customer support.
Why does my Swisscom TV box keep freezing?
This could be due to a weak internet connection or outdated software. Try restarting your device and updating the software. If the issue persists, contact Swisscom customer support.
I forgot my Swisscom login credentials. How can I retrieve them?
You can retrieve your Swisscom login credentials by using the "Forgot Password" option on the login page. You will need to provide your registered email or mobile number to reset your password.
How do I add a new email address to my Swisscom account?
You can add a new email address to your Swisscom account by logging into your account and going to the "Settings" tab. Then, select "Account settings" and click on "Manage email addresses."
Why does my Swisscom email account keep getting hacked?
It is important to use a strong and unique password for your Swisscom email account to prevent hacking attempts. You can also enable two-factor authentication for added security.
How can I cancel my Swisscom mobile subscription?
You can cancel your Swisscom mobile subscription by contacting customer support or filling out a cancellation form online. Keep in mind that cancellation fees may apply.
My Swisscom bill seems higher than usual. What could be the reason?
There could be several reasons for a higher-than-usual Swisscom bill, such as exceeding your data limit or making international calls. Check your bill details or contact customer support for clarification.
Can I change my Swisscom plan without penalty?
Yes, you can change your Swisscom plan without penalty. However, you may need to pay a one-time fee for the plan change itself.
What should I do if I can't make or receive calls on my Swisscom mobile?
First, check if your phone is in a coverage area and has enough signal strength. If the issue persists, try restarting your phone or contacting customer support.
How can I activate international roaming on my Swisscom mobile?
You can activate international roaming on your Swisscom mobile by logging into your account and going to the "Services" tab. Then, select "Roaming" and follow the prompts to activate it.
I am getting a "SIM not recognized" error on my Swisscom mobile. How can I fix this?
Try removing and reinserting your SIM card. If the error persists, contact customer support for a potential SIM card replacement.
Why am I unable to access certain websites on my Swisscom internet?
This could be due to internet censorship or a technical issue. Try accessing the sites on a different device or network. If the problem persists, contact customer support.
How can I set up a parental control on my Swisscom TV?
You can set up a parental control on your Swisscom TV by going to the "Settings" menu and selecting "Parental Control." Follow the prompts to set a PIN and control content restrictions.
My Swisscom TV remote is not responding. What should I do?
Check if the batteries are still working and properly inserted. If the issue persists, try resetting the remote or contact customer support for a potential replacement.
How can I add a new channel to my Swisscom TV subscription?
You can add a new channel to your Swisscom TV subscription by logging into your account and going to the "Services" tab. Then, select "TV channels" and follow the prompts to add the desired channel.
Why am I getting an "invalid user" error when trying to log into my Swisscom account?
This error could indicate an issue with your login credentials. Try resetting your password or contact customer support for assistance.
How can I transfer my Swisscom email contacts to a new email account?
You can export your Swisscom email contacts to a CSV file and import them into your new email account. Here is a helpful guide for Windows and Mac users: https://www.swisscom.ch/en/residential/help/internet/e-mails/e-mail-client/setup-transfer-emailcontacts.html.
My Swisscom phone line is not working. What should I do?
Make sure your phone is properly connected to the phone jack and check if there is a dial tone. If the issue persists, try using a different phone or contact customer support.
Can I set up call forwarding on my Swisscom phone?
Yes, you can set up call forwarding on your Swisscom phone by entering a specific code before the phone number you want to forward calls to. Here is a list of codes for different call forwarding options: https://www.swisscom.ch/en/residential/help/fixed-line-flex-installation-codes.html.
How can I register a new device for Wi-Fi access on my Swisscom router?
You can register a new device for Wi-Fi access on your Swisscom router by logging into your account and going to the "Services" tab. Then, select "Wi-Fi" and follow the prompts to add the device.
Why am I getting an "authentication error" when trying to connect to my Swisscom Wi-Fi?
This could be due to an incorrect password or network issue. Double-check the password and make sure your device is within range of the Wi-Fi signal. If the issue persists, contact customer support.
I am moving to a new address. How can I transfer my Swisscom services?
You can transfer your Swisscom services to a new address by contacting customer support and providing them with your new address and move-in date. Keep in mind that transfer fees may apply.
How can I disable the Swisscom Wi-Fi hotspot on my router?
You can disable the Swisscom Wi-Fi hotspot on your router by logging into your account and going to the "Settings" tab. Then, select "Network Settings" and toggle off the "Wi-Fi hotspot" option.
