What is Systembolaget?
Systembolaget is the Swedish government-owned retail monopoly for alcoholic beverages.
How can I find a Systembolaget store near me?
You can use the store locator on the official Systembolaget website or download the Systembolaget app for your smartphone.
What are the opening hours for Systembolaget stores?
The opening hours vary by location, but most stores are open from 10 am to 6 pm on weekdays and 10 am to 3 pm on Saturdays.
Can I buy alcohol online from Systembolaget?
No, online sales of alcohol are not permitted in Sweden. You can only purchase alcohol in person at a Systembolaget store.
Why is there a limit on the amount of alcohol I can buy at Systembolaget?
The limit on alcohol purchases is in place to promote responsible drinking and prevent excessive consumption.
What forms of payment are accepted at Systembolaget?
Systembolaget accepts cash and major debit and credit cards, including Visa, Mastercard, and American Express.
What should I do if I encounter a problem with my purchase at Systembolaget?
If you have any issues with your purchase, you can contact the customer service team at 0771-83 83 00 or visit your local Systembolaget store.
I received an error message when trying to make a payment at Systembolaget. What should I do?
If you receive an error message while making a payment, try using a different form of payment or contact your bank to ensure there are no issues with your card.
Can I return alcohol that I purchased at Systembolaget?
No, Systembolaget does not accept returns of alcoholic beverages except in certain limited circumstances, such as a product being defective.
What should I do if I find a broken or damaged bottle of alcohol at Systembolaget?
If you notice a broken or damaged bottle, inform a staff member immediately and they will assist in finding a replacement.
I received a damaged product from Systembolaget. What should I do?
If you received a damaged product, contact the customer service team at 0771-83 83 00 for assistance.
Can I request a specific product to be stocked at my local Systembolaget store?
You can make product requests via the Systembolaget website, but there is no guarantee that your requested product will be stocked.
What should I do if I lost my receipt for a purchase at Systembolaget?
If you have lost your receipt, you can request a duplicate receipt from the store where you made your purchase.
Why is there an age restriction for purchasing alcohol at Systembolaget?
Systembolaget strictly enforces the legal drinking age of 18 in Sweden to promote responsible drinking and prevent underage consumption.
Can I consume alcohol inside a Systembolaget store?
No, consumption of alcohol is not allowed inside Systembolaget stores.
What are the rules for bringing alcohol into Sweden from another country?
The rules for bringing alcohol into Sweden vary depending on the country you are traveling from. It's best to check with the Swedish Customs Agency for specific guidelines.
I received a warning message when accessing the Systembolaget website. What should I do?
If you receive a warning message, make sure your internet connection is secure and try refreshing the page. If the issue persists, contact Systembolaget customer service.
Is alcohol sold at Systembolaget safe for consumption?
Yes, all alcohol sold at Systembolaget is regulated and tested to ensure safety and quality.
Can I use my own containers to fill with bulk purchases of wine or spirits?
No, Systembolaget does not allow customers to use their own containers for bulk purchases.
Can I purchase alcohol as a gift at Systembolaget?
Yes, you can buy alcohol as a gift for someone else at Systembolaget. Just make sure the recipient is of legal drinking age.
I received an error message when trying to search for a specific product on the Systembolaget website. What should I do?
If you encounter an error message while searching for a product on the website, try clearing your browser's cache and cookies and try again. If the issue persists, contact customer service for assistance.
I forgot my password for my Systembolaget account. What should I do?
If you forget your password, click the "Forgot password" link on the login page and follow the instructions to reset your password.
Can I use my Systembolaget account to track my purchases?
Yes, you can log in to your account on the Systembolaget website to view your purchase history.
I received an error message when trying to purchase alcohol online through the Systembolaget app. What should I do?
If you receive an error message while trying to make a purchase through the app, try closing and reopening the app or clearing the app's cache. If the issue persists, contact customer service for assistance.
Can I use a foreign driver's license as identification to purchase alcohol at Systembolaget?
Yes, a valid foreign driver's license can be used as identification at Systembolaget. However, it is ultimately up to the discretion of the staff to accept it as a valid form of ID.
Can I use Systembolaget gift cards to make online purchases?
No, gift cards can only be used for in-store purchases at Systembolaget.
Can I place a special order for a large quantity of alcohol at Systembolaget?
Yes, you can submit a special order for large quantities of alcohol through the Systembolaget website.
I received a notification from Systembolaget about a recall of a product I purchased. What should I do?
If you receive a recall notification, follow the instructions provided by Systembolaget to return the product for a refund or exchange.
