TeamViewer FAQ

Answers to your most common questions about TeamViewer.

Quick, simple, and helpful information at a glance.

What is TeamViewer?
TeamViewer is a remote desktop application that allows users to access and control computers or mobile devices from a distance.
How do I download TeamViewer?
You can download TeamViewer for free from their official website: https://www.teamviewer.com/en/download/
How do I install TeamViewer?
Once you have downloaded the TeamViewer installer, double-click on it and follow the prompts to complete the installation process.
Can I use TeamViewer for personal use?
Yes, TeamViewer is free for personal use.
Do I need an account to use TeamViewer?
No, an account is not necessary to use TeamViewer. However, creating an account will allow you to access additional features such as remote access to unattended devices.
Why can't I connect to a remote device using TeamViewer?
There could be several reasons for this, including incorrect login credentials, a poor internet connection, or a firewall blocking the connection. Check your settings and try again, or consult TeamViewer's troubleshooting guide: https://community.teamviewer.com/t5/Knowledge-Base/How-to-troubleshoot-TeamViewer-connection-issues-on-Windows/ta-p/2165
How do I change my TeamViewer password?
To change your TeamViewer password, open the application and click on the "Extras" tab. Then, select "Options" and go to the "Security" section. You can then change your password under the "General" tab.
Can I use TeamViewer on my mobile device?
Yes, TeamViewer is available for both Android and iOS devices.
How do I transfer files using TeamViewer?
To transfer files, open the TeamViewer session and click on the "File transfer" tab in the toolbar. Then, simply drag and drop the files you want to transfer.
Is TeamViewer secure?
TeamViewer uses end-to-end encryption to secure your remote sessions. However, you should still take precautions to protect your personal information and devices.
Why am I seeing a "Commercial Use Suspected" message?
TeamViewer may display this message if they suspect you are using the application for commercial purposes instead of personal use. If this is not the case, you can fill out the form on their website to have the message removed: https://www.teamviewer.com/en/support/commercial-use-suspected/
How can I change the display settings in TeamViewer?
To change the display settings, click on the "View" tab in the toolbar and select "Screen resolution". You can then adjust the resolution and scale to fit your needs.
Why am I getting a "Proxy Not Allowed" error?
This error occurs when a proxy server is blocking TeamViewer's connection. You may need to configure your proxy settings to allow TeamViewer's traffic.
How do I update TeamViewer?
To update TeamViewer, open the application and click on the "Help" tab. Then, select "Check for new version" to see if there are any updates available.
Can I connect to a remote device without the other person's permission?
No, all TeamViewer sessions require the other person's permission before access is granted.
How do I end a TeamViewer session?
To end a TeamViewer session, go to the toolbar and click on the red "X" button in the top right corner of the screen.
What is a TeamViewer ID?
A TeamViewer ID is a unique identifier that is assigned to each installation of TeamViewer. It is used to connect to a specific device during remote sessions.
Why am I getting a "Connection Not Established" message?
This error occurs when TeamViewer is unable to establish a connection between the two devices. Make sure both devices are connected to the internet and that the correct login credentials are being used.
How do I enable remote access for unattended devices?
To enable remote access for unattended devices, go to "Extras" and select "Options". Then, go to the "Computer & contacts" section and click on "Configure" next to "Access control". Here, you can set a password and permissions for unattended access.
Is there a limit to how long a remote session can last?
No, there is no time restriction for remote sessions on TeamViewer.
Can I use TeamViewer for online meetings?
Yes, TeamViewer has a feature called "Meeting" that allows users to host online meetings and webinars.
Why am I getting a "Not Ready" status on my TeamViewer account?
This status means that TeamViewer is not running on the device or is not logged in with your account. Make sure TeamViewer is open and that you are logged in with the correct credentials.
How do I restart TeamViewer?
To restart TeamViewer, click on the "Extras" tab and select "Restart TeamViewer". You can also close the application and open it again.
Can I use TeamViewer on multiple devices?
Yes, you can use TeamViewer on multiple devices as long as they are all associated with the same account.
How do I uninstall TeamViewer?
To uninstall TeamViewer, go to your computer's Control Panel and select "Uninstall a program". Find TeamViewer in the list of installed programs and select "Uninstall".
Do I need to have TeamViewer open on both devices during a remote session?
Yes, both devices need to have TeamViewer open and running for a remote session to occur.