What is Telavox?
Telavox is a cloud-based telephony and communication system for businesses.
How do I log into my Telavox account?
You can log into your Telavox account using your email address and password through the login page on the Telavox website.
I forgot my Telavox password, what should I do?
You can reset your Telavox password on the login page by clicking on the "Forgot your password?" link and following the instructions.
Why am I receiving a "Page Not Found" error?
This error may occur if the page you are trying to access does not exist or has been moved. Please check the link or contact Telavox's support team for assistance.
How can I change my phone system's language settings?
You can change the language settings by logging into your Telavox account and going to "Settings" - "Personal Info" - "Display Language."
I am experiencing poor call quality, what could be the cause?
Poor call quality can be caused by low internet bandwidth, network connectivity issues, or a problem with your device. Refer to this guide for troubleshooting steps: https://telavox.com/support/troubleshooting-call-quality-issues/
Can I make international calls using Telavox?
Yes, you can make international calls using Telavox. However, international calling rates will apply.
How do I forward my calls to another number?
You can forward your calls to another number by going to "Settings" - "Call Forwarding" and entering the desired forwarding number.
Why am I unable to make calls?
This could be due to insufficient account credit or a temporary network issue. Please check your account balance and contact your network provider if the issue persists.
Can I use Telavox on my mobile phone?
Yes, you can download the Telavox mobile app from the App Store or Google Play and use it on your mobile device.
I cannot access my voicemail, what should I do?
This may be due to incorrect voicemail settings. Please refer to this guide for setting up your voicemail: https://telavox.com/support/remote-voicemail-setup/
What is the difference between Telavox's softphone and desk phone?
The softphone is a computer or mobile application that allows you to make and receive calls, while a desk phone is a physical device used for the same purpose.
How do I add contacts to my Telavox phonebook?
You can add contacts to your phonebook by going to "Contacts" and clicking on the "Add Contact" button.
Can I use Telavox outside of my office?
Yes, Telavox is a cloud-based system and can be used from anywhere with an internet connection.
What is a hunt group?
A hunt group is a feature in Telavox that redirects incoming calls to a group of designated users in a specific order until one of them answers.
How do I record a call with Telavox?
You can record a call by clicking on the "Record" button during the call. All recorded calls can be found in the "Recordings" tab in your Telavox account.
I am receiving a "Phone Not Registered" error, what does it mean?
This error may occur if your device is not registered or connected to your Telavox account. Please check your device's registration status or contact Telavox's support team for assistance.
Why am I not receiving any incoming calls?
This could be due to several reasons, such as call forwarding settings, network issues, or a firewall blocking incoming calls. Please check with your network provider and contact Telavox's support team if the issue persists.
Can I use Telavox on multiple devices simultaneously?
Yes, you can use Telavox on multiple devices at the same time, but only one device can be actively used for calls.
How do I add a new device to my Telavox account?
You can add a new device by going to "Settings" - "Devices" and clicking on the "Add Device" button.
I am unable to login to my Telavox app, what could be the reason?
This may be due to incorrect login credentials or an issue with the app. Try resetting your password or reinstalling the app, and if the issue persists, contact Telavox's support team for assistance.
What are Telavox's fax options?
Telavox offers fax-to-email, email-to-fax, and online fax options for sending and receiving faxes.
How do I set up call forwarding on my Telavox softphone?
You can set up call forwarding by going to "Settings" - "Call Forwarding" and selecting the desired forwarding option.
What is the maximum number of users that can be added to a conference call?
Up to 10 users can participate in a conference call on Telavox.
How do I cancel my Telavox subscription?
You can cancel your subscription by contacting Telavox's customer support team and requesting to cancel your service.
Is there a limit on the number of calls I can make with Telavox?
There is no set limit on the number of calls you can make using Telavox. However, excessive use may result in additional charges.
I can't find the answer to my question, what should I do?
You can check Telavox's support resources or contact their customer support team for assistance.
