What is Telecharge?
Telecharge is an online ticketing platform for purchasing tickets to Broadway shows, off-Broadway shows, concerts, and other live events.
How do I purchase tickets on Telecharge?
First, search for the event you want to attend and select the date and time. Then, choose your desired seats and enter your payment and contact information to complete the purchase.
Why am I receiving an error message when trying to purchase tickets?
There could be several reasons for this, such as a technical issue with the website or an issue with your payment method. Try refreshing the page or contacting customer service for assistance.
I received a "transaction error" message while trying to purchase tickets. What should I do?
This could be due to an issue with your payment method, a server error, or an invalid promo code. Try using a different payment method or contacting customer service for help.
How can I confirm my ticket purchase on Telecharge?
After completing your purchase, you should receive a confirmation email with your order details. You can also log into your Telecharge account to view your purchase history.
Can I exchange or refund my tickets purchased through Telecharge?
Ticket exchange and refund policies vary depending on the event and venue. It is recommended to check the specific event's policy before making a purchase.
I accidentally bought the wrong tickets. Can I cancel my order?
Telecharge's cancellation policy also varies by event. Contact customer service as soon as possible to inquire about canceling your purchase.
How can I change or update my contact information on Telecharge?
Log into your Telecharge account, go to "My Account" and select "Update Profile" to make changes to your contact information.
Can I purchase tickets for a group or large party on Telecharge?
Yes, you can purchase group tickets through Telecharge. Some events may have specific group sales policies and discounts, so it is recommended to check the event's page or contact customer service for more information.
I'm having trouble accessing my account. What should I do?
First, make sure you are entering the correct login information. If you are still having trouble, try resetting your password or contacting customer service for assistance.
I didn't receive my tickets via email. What should I do?
Check your spam or junk folder to see if the email was accidentally filtered. If not, you can log into your Telecharge account to access your tickets or contact customer service for further assistance.
Can I print my tickets at home?
Yes, Telecharge offers the option to print your tickets at home. Just make sure to have them printed on white, letter-sized paper.
My tickets are lost or damaged. Can I still use them?
Unfortunately, lost or damaged tickets cannot be replaced. It is recommended to contact customer service for further assistance.
Are there any age restrictions for purchasing tickets on Telecharge?
Some events may have age restrictions, such as for children or seniors. It is recommended to check the specific event's page for more information.
Can I transfer my tickets to someone else?
Telecharge does not allow ticket transfers. The purchaser must be present at the event with valid identification to claim the tickets.
My promo code is not working. What should I do?
Make sure the promo code is not expired and that it applies to the event and ticket type you are purchasing. If the issue persists, contact customer service for assistance.
Can I purchase accessible seating tickets on Telecharge?
Yes, Telecharge offers accessible seating options for patrons with disabilities. You can request these seats by contacting customer service.
I purchased tickets for the wrong event. Can I exchange them?
Telecharge does not allow ticket exchanges for different events. Contact customer service for assistance with your purchase.
I'm having trouble viewing the seating map. What should I do?
Check to make sure your internet connection is stable and that your browser is up to date. If the issue persists, try using a different browser or contact customer service for help.
Can I purchase tickets outside of the United States?
Yes, Telecharge offers international ticket purchasing options for select events. Check the event's page for more information.
Are there any hidden fees when purchasing tickets on Telecharge?
Some events may have additional fees, such as facility or convenience fees. These fees should be clearly stated before purchase, but you can contact customer service for a breakdown of any extra charges.
Can I purchase tickets with cash?
Telecharge only accepts credit and debit card payments. Cash cannot be used for online ticket purchases.
Can I purchase rush or discount tickets on Telecharge?
Some events may offer rush or discounted tickets, but these are often available only at the box office. It is recommended to contact the specific event's box office for more information.
Can I purchase tickets at the box office using Telecharge?
The majority of Telecharge tickets must be purchased online. However, some events may have box office sales options. Check the event's page for more information.
I'm having trouble using the interactive seat map. What should I do?
Try clearing your browser's cache or using a different browser. If the issue persists, contact customer service for assistance.
Can I receive a refund or exchange for a canceled event?
If an event is canceled, Telecharge will automatically issue refunds for your ticket purchase. If you have any further questions, contact customer service for assistance.
