Note: Some of the answers may vary depending on the specific scenario and technical setup. These are general guidelines and not intended to replace professional technical support.
What is Telekom Malaysia?
Telekom Malaysia is a telecommunications company that provides various services, such as fixed-line, mobile, internet, and digital TV, in Malaysia.
Why am I experiencing slow internet connection?
There could be various reasons for a slow internet connection, such as network congestion, outdated equipment, or issues with your service plan. We recommend checking your internet speed and contacting our customer support for further assistance.
How can I check my internet speed?
You can use an online speed test tool, such as Ookla or Fast.com, to check your internet speed. Make sure to close any running applications and only use one device while conducting the test for accurate results.
I cannot access certain websites. What should I do?
First, make sure the website is functioning properly and not down for maintenance. If the website is working, try clearing your browser's cache and cookies or using a different browser. If the issue persists, please contact our customer support.
My modem/router is not working. What should I do?
Please check all the physical connections to ensure everything is properly connected. If the issue persists, try resetting your modem/router by unplugging it from the power source, waiting for a few seconds, and plugging it back in. If the problem still persists, please contact our customer support.
Why am I getting an "Authentication failure" message when trying to connect to the internet?
This error message indicates an incorrect username or password for your internet connection. Please check your login credentials and make sure they are correct. If you continue to receive the error message, please contact our customer support.
How can I change my Wi-Fi password?
You can change your Wi-Fi password by accessing your router's administration page. The login information is usually printed on the back of your router. If you are unable to access the page or do not know your login credentials, please contact our customer support.
How can I change my internet package?
You can change your internet package by contacting our customer support and requesting an upgrade or downgrade.
Why am I unable to make calls with my landline?
Please make sure your phone is properly connected to the wall jack and power source. If the issue persists, try using a different phone or contacting our customer support for further assistance.
How can I pay my bill?
You can pay your bill using various methods, such as online banking, credit/debit card, or at our TMpoint outlets. Please visit our website for more information on payment options.
I received a suspicious call claiming to be from Telekom Malaysia. What should I do?
If you receive a suspicious call requesting personal information or asking for money, do not provide any information or make any payments. Please report the call to our customer support immediately.
Can I transfer my internet service to a new address?
Yes, you can transfer your internet service to a new address. Please contact our customer support to make the necessary arrangements and check for availability in the new location.
Why am I getting an "Area not covered" message when trying to sign up for an internet connection?
This message indicates that the area you are in does not have coverage for the service you are trying to sign up for. Please check our coverage map on our website or contact our customer support for more information.
How can I register for online billing?
You can register for online billing by logging into your account on our website or through our mobile app. You will need your account number and phone number to register.
How can I report a complaint or service issue?
You can report a complaint or service issue by contacting our customer support through our hotline, email, or by visiting our TMpoint outlets.
Why am I unable to make international calls?
This could be due to an unpaid balance on your account or an international calling restriction set on your account. Please check with our customer support for further assistance.
Can I upgrade my landline service to include international calling?
Yes, you can upgrade your landline service to include international calling. Please contact our customer support for further assistance.
Why is my phone line noisy?
A noisy phone line could be caused by several factors, such as damaged or corroded cables, faulty hardware, or external interference. Please contact our customer support for further troubleshooting and assistance.
How can I move my landline phone number to a new service provider?
You can request for a number portability by contacting your new service provider. They will handle the process of transferring your number from your current provider.
My internet is not working after a power outage. What should I do?
If your modem/router was not properly connected to a surge protector during the power outage, it may have been damaged. Please try resetting your modem/router and if the issue persists, contact our customer support for further assistance.
Why is my internet bill higher than usual this month?
Your internet bill may be higher than usual due to additional charges, such as a late payment fee, a one-time charge for a service upgrade, or exceeding your data limit. Please check your bill statement or contact our customer support for more information.
Can I watch TV channels on multiple devices with my digital TV subscription?
No, digital TV subscriptions are only allowed to be accessed through one device at a time. If you want to watch TV on multiple devices, you will need to subscribe to our multi-room service.
Why am I getting a "Subscription expired" message on my digital TV?
This message indicates that your subscription has expired or there is an issue with your payment. Please contact our customer support for further assistance.
How can I cancel my service?
You can cancel your service by contacting our customer support and requesting a cancellation. Depending on the terms of your contract, you may be subject to early termination fees.
How can I get technical support for my service?
You can get technical support by contacting our customer support through our hotline, email, or by visiting our TMpoint outlets. Please have your account information and service details ready for a quicker resolution.
Can I subscribe to a bundle package with multiple services?
Yes, we offer bundle packages that include multiple services, such as internet, landline, and digital TV. Please visit our website or contact our customer support for more information and availability.
