What is Telnyx?
Telnyx is a telecommunications provider that offers voice, messaging, and connectivity services for businesses.
What types of services does Telnyx offer?
Telnyx offers voice and messaging services, as well as data connectivity services like SIP trunking and global 3G/4G LTE data.
How can I contact Telnyx for support?
You can contact Telnyx support by emailing [[email protected]](mailto:[email protected]) or through the live chat feature on their website.
What is a SIP trunk and how does it work with Telnyx?
A SIP trunk is a form of IP telephony that allows businesses to make and receive phone calls over the internet. Telnyx offers SIP trunking services, allowing businesses to connect their phone systems to their network and make and receive calls through Telnyx's infrastructure.
How do I set up a SIP trunk with Telnyx?
You can set up a SIP trunk with Telnyx by following the instructions and configuration settings provided by Telnyx. You can also consult their helpful setup guides on their website.
What is the difference between inbound and outbound SIP trunks?
Inbound SIP trunks allow calls to be received from an external source, while outbound SIP trunks allow calls to be made to external destinations.
Does Telnyx support emergency calls?
Yes, Telnyx supports emergency calls. However, it is recommended to have a backup method in case of power or network outages.
How does Telnyx handle call quality?
Telnyx's infrastructure and network are designed to provide high-quality audio for voice calls, and they continuously monitor and optimize their network for optimal call quality.
Can I use my existing phone number with Telnyx?
Yes, you can transfer your existing phone number to Telnyx through a process called number porting.
How do I set up call forwarding with Telnyx?
You can set up call forwarding with Telnyx through their online portal or by configuring your phone system to forward calls to your Telnyx number.
What is the Telnyx portal and how do I access it?
The Telnyx portal is an online platform where users can manage their Telnyx services, view usage and billing information, and access support resources. You can access the Telnyx portal by logging in with your Telnyx account credentials.
Why am I receiving a "service not available" error message when trying to make a call?
This error message could indicate a network or server issue. You can check the Telnyx status page (https://status.telnyx.com/) for any reported service disruptions. If the issue persists, you can contact Telnyx support for further assistance.
What is DIDs and how does it work with Telnyx?
DIDs (Direct Inward Dialing) are phone numbers that customers can use to make or receive calls. Telnyx offers DIDs from over 60 countries, allowing businesses to have a local presence in various locations.
Can I make international calls with Telnyx?
Yes, Telnyx offers international calling services. However, please note that additional charges may apply.
How is billing handled with Telnyx?
Telnyx bills for services on a monthly basis, and customers can access their billing information through the Telnyx portal.
Can I integrate Telnyx with other platforms or applications?
Yes, Telnyx offers various integrations with popular business applications and platforms like Slack, Microsoft Teams, and Salesforce. You can find more information on their website.
I am receiving a "number not reachable" error when trying to make a call. What does this mean?
This error message means that the number you are trying to call is not reachable, possibly due to the number being out of service or experiencing network issues. You can try calling the number again later or contact Telnyx support for further assistance.
How can I check my Telnyx call history?
You can view your call history by logging into your Telnyx portal and navigating to the "calls" section. Here, you can view the time, duration, and cost of your calls.
Can I use Telnyx for SMS messaging?
Yes, Telnyx offers SMS messaging services for businesses. You can integrate SMS into your existing workflows and applications.
What is the process for setting up SMS messaging with Telnyx?
To set up SMS messaging with Telnyx, you will need to purchase a phone number that supports SMS, configure your SMS-enabled number, and integrate SMS into your workflows. You can find more information on their website.
Is there a limit on the number of messages I can send or receive with Telnyx?
Telnyx does not have any set limits for the number of messages you can send or receive. However, please note that there may be additional charges for high-volume usage.
Can I send messages internationally with Telnyx?
Yes, Telnyx supports international SMS messaging. However, additional charges may apply.
What is an API and how does it work with Telnyx?
An API (Application Programming Interface) is a set of protocols and tools that allow different software applications to communicate with each other. Telnyx offers APIs that allow developers to integrate Telnyx's services into their own applications.
I am experiencing issues with my Telnyx service. What is the best way to troubleshoot?
If you are experiencing service issues, you can try restarting your equipment and checking your network connection. If the problem persists, you can contact Telnyx support for further assistance.
Can I upgrade or downgrade my services with Telnyx?
Yes, you can upgrade or downgrade your services through the Telnyx portal. Changes will take effect at the beginning of the next billing cycle.
What is the difference between a user and an account in the Telnyx portal?
A user is an individual who has access to the Telnyx portal, while an account is an organization that has Telnyx services. Multiple users from the same account can be set up with different levels of access to the portal.
How secure is the Telnyx network?
Telnyx has multiple security measures in place to protect its network, including firewalls, intrusion detection systems, and regular security audits. They are also compliant with various security standards and regulations, such as HIPAA and GDPR.
