What is Telus?
Telus is a Canadian telecommunications company that provides products and services including internet, mobile, and landline phone services, as well as television and home security.
What should I do if my Telus internet is not working?
First, check your internet connection and make sure all cables are securely connected. If the issue persists, try restarting your router. If problems continue, contact Telus for further assistance.
How do I report a service outage?
You can report a service outage by contacting Telus customer service or using the Telus app.
Why is my Telus TV not working?
There could be several reasons why your Telus TV is not working, such as a faulty cable or a service outage. Try troubleshooting the issue or contact Telus for assistance.
How do I pay my Telus bill?
You can pay your Telus bill online through the Telus My Account website, by phone, or in person at a Telus store or authorized payment center.
Why is my Telus bill higher than usual?
Your Telus bill may be higher than usual due to exceeding your data limits, adding new services, or one-time charges. You can view a detailed breakdown of your bill on the Telus My Account website.
How do I change my Telus password?
You can change your Telus password by logging into your account on the Telus website or app, and navigating to the "Settings" or "My Profile" section.
What is the Telus app and how do I use it?
The Telus app is a mobile application that allows you to manage and monitor your Telus accounts, pay bills, and troubleshoot issues. You can download the app for free from the App Store or Google Play store.
How do I check my Telus data usage?
You can check your Telus data usage by logging into your account on the Telus website or app, and navigating to the "Usage" or "My Usage" section.
Can I use my Telus services while travelling?
Yes, you can use your Telus services while travelling outside of Canada, but additional charges may apply. Make sure to check your roaming plan or contact Telus for more information before travelling.
How do I change my Telus plan?
You can change your Telus plan by logging into your account on the Telus website or app, and navigating to the "Billing" or "My Plan" section. You can also contact Telus customer service for assistance.
Why is my Telus internet speed slow?
There could be several factors that can cause your Telus internet speed to be slow, such as network congestion, outdated equipment, or a technical issue. Try troubleshooting or contact Telus for assistance.
How do I set up my Telus voicemail?
To set up your Telus voicemail, dial *86 and follow the prompts. You can also set up your voicemail through the Telus app or by contacting Telus customer service.
What does the Telus network coverage map show?
The Telus network coverage map shows the areas where Telus provides cellular service and the strength of that service.
How can I track my Telus device order?
You can track your Telus device order by entering your order number and zip code on the online tracking page on the Telus website.
Why am I receiving a "no service" message on my Telus phone?
This error message indicates that your Telus phone is not receiving a signal or is out of range of a Telus network tower. Try restarting your phone or contacting Telus for assistance.
How do I set up call forwarding on my Telus phone?
You can set up call forwarding on your Telus phone by dialing *72 and entering the phone number you want to forward calls to. To turn off call forwarding, dial *73.
Why is my Telus home phone not working?
If your Telus home phone is not working, check your phone cables and connections. If the issue persists, contact Telus for further assistance.
How can I block unwanted calls on my Telus home phone?
You can block unwanted calls on your Telus home phone by subscribing to Telus's Call Control feature. This feature allows you to block specific numbers or enable "do not disturb" mode to block all calls.
What do I do if I receive a suspicious email or text message claiming to be from Telus?
If you receive a suspicious email or text message claiming to be from Telus, do not click any links or provide any personal information. Instead, forward the message to [email protected] and delete it.
How do I transfer my Telus services to a new address?
You can transfer your Telus services to a new address by contacting Telus customer service or using the Telus app. Additional charges may apply.
How do I set up parental controls on my Telus TV?
To set up parental controls on your Telus TV, log into your account on the Telus website or app, and navigate to the "Settings" or "Preferences" section. You can also contact customer service for assistance.
What should I do if I suspect unauthorized charges on my Telus bill?
If you suspect unauthorized charges on your Telus bill, contact Telus customer service immediately to have them investigated and potentially refunded.
What do I do if my Telus device is lost or stolen?
If your Telus device is lost or stolen, contact Telus customer service to suspend your account and potentially track or block your device. You can also file a report with the police and your insurance company.
How do I get technical support for my Telus services?
You can get technical support for your Telus services by contacting customer service, visiting a Telus store, or using the online chat feature on the Telus website.
How do I set up automatic payments for my Telus bill?
To set up automatic payments for your Telus bill, log into your account on the Telus website, or app, and navigate to the "Billing" or "Payment" section. You will need to provide a valid credit or debit card.
